Gestão do conhecimento e práticas de explicitação de tácito para explícito: uma revisão sistemática da literatura dos últimos 20 anos

Rafael Rodrigues Alves, Fernando Celso de Campos

Resumo


Com o cenário competitivo cada vez mais agressivo as empresas passam por um momento delicado quando se trata da busca de mão de obra especializada, com isso, as companhias vêm adotando práticas inovadoras de gestão do conhecimento. Porém, se tratando de conhecimento tácito, ainda existem dúvidas sobre as melhores práticas de explicitação desse tipo de conhecimento. Assim, este trabalho tem o objetivo de realizar uma revisão sistemática da literatura no intuito de identificar e analisar as principais publicações com foco nas práticas de explicitação de conhecimento tácito, a fim de compreender a constituição deste tema no que tange as boas práticas adotadas pelas empresas e as respectivas perspectivas de pesquisa. Com o método de análise, busca-se em bases de dados internacionais, no período entre 1998 e abril-2019, a identificação de lacunas e tendências sobre o tema. Como resultado, elencou-se as principais práticas de transferência do tácito, sendo elas: por auxílio de softwares, por programa de mentoria e aplicação de metodologias de transferências de conhecimento, assim como foram encontradas lacunas como: a falta de indicadores para mensurar a transferência do conhecimento e o alto tempo do ciclo total de transferência de conhecimento.


Palavras-chave


Gestão de conhecimento; Conhecimento explícito; Conhecimento tácito; Explicitação; Revisão sistemática da literatura.

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Referências


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DOI: https://doi.org/10.5585/exactaep.2021.16057

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