Aplicação do mapeamento de fluxo de valor e Lean Healthcare na emergência de um hospital de referência regional
DOI:
https://doi.org/10.5585/exactaep.2021.20642Palavras-chave:
Lean Healthcare, Mapeamento de Fluxo de Valor, Emergência.Resumo
A crescente busca de sistemas de saúde por melhoria da eficiência e eficácia, e para atender ao aumento da demanda, pressupõe a redução dos desperdícios e agregação de valor. O setor de emergência, porta de entrada de grande parte dos pacientes, têm sido considerado um dos maiores desafios para sistemas de saúdes. Nesse contexto, o Lean Healthcare emergiu como uma alternativa para a promoção de sistemas de saúde mais eficientes. A partir disso, este artigo objetiva propor melhorias no fluxo de emergência de um hospital de referência no meio-oeste de Santa Catarina, utilizando a ferramenta Mapeamento de Fluxo de Valor. Como resultado, identificou-se os principais problemas no fluxo do paciente, a condição alvo a ser atingida, além das frentes de melhorias propostas, com vistas na redução do lead time. O estudo contribui na expansão do conhecimento referente à gestão e a práticas enxutas no departamento de emergência de hospitais de referência regional.
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