Supply Chain Management e desempenho: proposição de um modelo conceitual
DOI:
https://doi.org/10.5585/exactaep.v18n3.8612Palavras-chave:
Cadeia de suprimentos, Sistema de medição do desempenho, Modelo de avaliação.Resumo
A gestão da cadeia de suprimentos é entendida como uma abordagem holística e integradora que considera a colaboração entre todos os membros para a coordenação do fluxo total em uma cadeia de valor. Nesse contexto, a avaliação do desempenho torna-se vital para a gestão da cadeia de suprimentos no mercado global, onde a concorrência entre empresas perde lugar para a concorrência entre cadeias de suprimentos. A avaliação do desempenho é uma ferramenta gerencial indispensável e ajuda a promover uma gestão estratégica e um controle contínuo da consecução dos objetivos. Contudo, a implementação de métricas para avaliação do desempenho é um processo complexo e os sistemas de medição do desempenho, de maneira geral, apresentam limitações importantes. Dessa forma, este ensaio teórico apresenta um modelo de medição do desempenho baseado em ferramentas para contornar as principais limitações encontradas nos modelos tradicionais de avaliação do desempenho de cadeias de suprimentos.
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