RISTOW, Charles; GESSNER, Edna; PALADINI, Edson Pacheco. The impact of social CRM on B2B and SMEs. Exacta, [S. l.], v. 19, n. 3, p. 623–640, 2021. DOI: 10.5585/exactaep.2021.14651. Disponível em: https://periodicos.uninove.br/exacta/article/view/14651. Acesso em: 17 jul. 2024.