DE ARAUJO, Jéfferson Jesus; SILVA, Ana Cristina Gonçalves Castro. Application of the SERVQUAL instrument to measure customer satisfaction at a fitness center in Petrolina - PE. Exacta, [S. l.], v. 15, n. 2, p. 323–334, 2017. DOI: 10.5585/exactaep.v15n2.6942. Disponível em: https://periodicos.uninove.br/exacta/article/view/6942. Acesso em: 22 dec. 2024.