Fabio Rafael Domiciano Borota
University of São Paulo (USP) - São Paulo, SP
Brazil

Undergraduate student in Chemical Engineering / University of São Paulo (USP) - São Paulo/SP – Brazil - Chemical Engineering Department

Andrei Bonamigo
Federal Fluminense University – UFF / GEP - ES - Volta Redonda, RJ
Brazil

Professor at the Department of Production Engineering Federal Fluminense University - Brazil / Coordinator of the Studies and Research Group in  Services Engineering

Herlandí de Souza Andrade
University of São Paulo (USP) / Lorena, SP
Brazil

Doctor in Sciences / Professor at the Department of Production Engineering