Mapping the emergence and evolution of innovation in the fields of hospitality and hotel management: bibliometric review of literature between 1995 and 2022

Authors

DOI:

https://doi.org/10.5585/2025.26132

Keywords:

innovation, hospitality, bibliometric analysis

Abstract

Objective This research aims to map the formation and theoretical conceptual evolution of innovation in the fields of hospitality and hospitality, as well as providing an integrated framework on the most influential studies in these fields and trends in future studies on the subject.

Methodology The study was developed using bibliometric techniques. Co-citation analysis and bibliographic matching techniques were used to achieve the proposed objectives.

Originality/Relevance: Despite the importance of innovation in the area of hotels and hospitality, there is a lack of revisionary studies on the relationship between these themes, therefore, in this sense this study is relevant because it contributes to theoretical advancement by presenting a more integrated picture on fragmented results of previous research on innovation in the field of hotel and hospitality.

Main results: The co-citation map resulted in the identification of five Clusters that are covered in depth in this research. Ten Clusters were identified in the bibliographic matching map, with the most important Cluster analyzing social and environmental innovation in companies in the tourism, hospitality and hotel sectors.

Theoretical/methodological contributions: The main theoretical contribution of the research refers to the systematization of the domain of knowledge about innovation in hospitality and hotels, especially in identifying the frontiers of knowledge on the subject (bibliographic pairing).

Social/management contributions: The research results can be used by managers working in the hospitality and hospitality fields to implement innovative services, enabling increased competitiveness and improved financial performance of their companies.

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Author Biographies

Anderson Antônio de Lima, Faculdade de Tecnologia de São Paulo – FATEC, Itaquaquecetuba, São Paulo, Brasil

Postdoctoral researcher in Productive Systems, specifically in the research line of Education at the University of Planalto Catarinense (UNIPLAC). Ph.D. in Business Administration from Uninove (2023), Master’s in Administration from Universidade Paulista (2018). Bachelor’s degree in Business Administration from Centro Universitário Eniac (2014), Associate Degree in Managerial Processes from Centro Universitário Eniac (2013), and MBA in Strategic People Management from Universidade Brás Cubas (2016). Currently, he is a Higher Education Professor at FATEC – Faculty of Technology of São Paulo and at Centro Universitário SENAC. He holds postgraduate degrees in Special Education and Technological Innovation (CECIERJ_UFRRJ) and is pursuing postgraduate studies in Technological Education (Federal Institute – IF and Centro Paula Souza). He has experience in the field of Business Administration, with an emphasis on management, marketing, competitiveness, and organizational strategy, focusing mainly on the following topics: innovation, storytelling, project management, agile project management, design thinking, competitiveness, absorptive capacity, stakeholders, bibliometrics, stakeholder engagement, and value co-creation. He advises final course projects (theses and dissertations) in MBA programs in Project Management, Digital Transformation, Production Engineering, and Productivity at the University of São Paulo (USP). He is Associate Editor of the Revista Ibero-Americana de Estratégia (RIAE). He serves as a reviewer for journals such as PODIUM Sport, Leisure and Tourism Review, Reunir, The Bottom Line, and Revista de Inteligência Competitiva (RIC), as well as for academic events such as EnANPAD, SINGEP, SEMEAD, ENGEMA, ANPTUR, and EMPRAD. He also acts as a moderator/mediator in the online Business Management program at FATEC – Faculty of Technology of São Paulo, and as an advisor for undergraduate thesis projects (EAD) at the same institution.

Thiago de Luca Santana Ribeiro, Faculdade de Tecnologia de São Paulo – FATEC, Bragança Paulista, São Paulo, Brasil

D. in Business Administration from Universidade Nove de Julho (2022). Master's in Business Administration from Universidade Nove de Julho (2018). MBA in Logistics and Supply Chain from Faculdade Metropolitana Unidada (2016). Bachelor's degree in Business Administration from Faculdade São Sebastião (2014). Currently, he is a tenured professor of Management and Business at the São Paulo State Faculty of Technology (FATEC) and a data and Business Intelligence consultant at Mkt4edu. He is the author of the book "Administração sob a Ótica dos Concursos" (2016). He is a researcher with dozens of articles published in national and international conferences and journals, with value co-creation as his primary research focus. His research is published in the fields of Management, Business, Logistics, and Tourism. He serves as a reviewer for the following journals: The Bottom Line, Future Studies Research Journal, International Journal of Innovation, REMARK - Revista Brasileira de Marketing, RBTUR - Revista Brasileira de Pesquisa em Turismo, Revista Ibero-Americana de Estratégia, PODIUM: Sport, Leisure and Tourism Review, Revista de Governança Corporativa, Revista da Micro e Pequena Empresa, Revista Ciências Administrativas, and Revista de Administração da UFSM. He also reviews for conferences such as: ENANPAD, 3ES, SEMEAD, SINGEP, and FATECLOG.

Marcos Antônio Maia Lávio De Oliveira, Faculdade de Tecnologia de São Paulo – FATEC, Bragança Paulista, São Paulo, Brasil

D. and Master’s in Business Administration. Holds postgraduate degrees in Logistics, Occupational Safety Engineering, Public Management, Logistics Engineering, and Project Management. Holds undergraduate degrees in Business Administration, Logistics, Production Engineering, Public Management, Quality Management, Economics, and a Pedagogical Qualification in Mathematics. University Professor and Consultant in the area of Logistics and Transportation. Founding Member of the Excellence Group in Supply Chains and Business Logistics at the Regional Council of Administration of São Paulo (CRA/SP). He has twenty years of teaching experience, including coordination of higher education programs and serving as director of public higher education institutions since 2013. Currently, he is the Director of FATEC – Faculty of Technology of Itapevi/SP and serves as a Mediator Professor for the subjects of Logistics and Strategic Planning and Management in the CST in Business Management – Distance Learning Program at FATEC/SP. He is also an Evaluator of Undergraduate, Technological Degree Programs, and Higher Education Institutions for INEP/MEC. Specialist Consultant for the State Council of Education of São Paulo (CEE/SP). Author of the book Strategic Materials Management: Planning, Purchasing, and Inventory – SENAC São Paulo Publishing. Author of book chapters and numerous scientific articles. He also worked for 14 years in a financial institution.

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Published

20.08.2025

How to Cite

Lima, A. A. de, Ribeiro, T. de L. S., & Oliveira, M. A. M. L. D. (2025). Mapping the emergence and evolution of innovation in the fields of hospitality and hotel management: bibliometric review of literature between 1995 and 2022. International Journal of Innovation, 13(3), e26132. https://doi.org/10.5585/2025.26132

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Vol. 13 No. 3 (2025): Sept./Dec.

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Copyright (c) 2025 Anderson Antônio de Lima, Thiago de Luca Santana Ribeiro, Marcos Antônio Maia Lávio De Oliveira

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