GONÇALVES, Gustavo Silva; RIBEIRO, Thiago de Luca Sant’ana; TEIXEIRA, José Eduardo Valladares; COSTA, Benny Kramer. The deployment of chatbot to improve customer service in higher education institutions during COVID-19. International Journal of Innovation, [S. l.], v. 10, n. 1, p. 178–203, 2022. DOI: 10.5585/iji.v10i1.20652. Disponível em: https://periodicos.uninove.br/innovation/article/view/20652. Acesso em: 22 dec. 2024.