DE MUYLDER, Cristiana; LA FALCE, Jefferson Lopes; GUERRA, João Ricardo Lage; VIANA, Júlio A.; REINHOLD, Olaf. Model of acceptance and use of social customer relationship management in micro and small enterprises. International Journal of Innovation, [S. l.], v. 13, n. 1, p. e27096, 2025. DOI: 10.5585/2025.27096. Disponível em: https://periodicos.uninove.br/innovation/article/view/27096. Acesso em: 14 aug. 2025.