Terres, M. da S. and Santos, C.P. 2013. Development of a Scale of Measurement of Cognitive, Affective, and Behavioral Trust and their Impacts on Loyalty. ReMark - Revista Brasileira de Marketing. 12, 1 (May 2013), 122–148. DOI:https://doi.org/10.5585/remark.v12i1.2331.