Knowledge sharing practices in multi-allocated communities of practice: an integrative review

Authors

DOI:

https://doi.org/10.5585/riae.v19i1.13913

Keywords:

Knowledge management, Communities of practice, Multi allocated communities of practice, Knowledge communities, Knowledge sharing practices.

Abstract

Purpose: The purpose of this paper is to understand knowledge sharing practices used by communities of practice which have their points of contact spread geographically. These communities, denominated “multi-allocated Communities of Practice” (CoPs), need to use specific practices to share their knowledge.  

Methodology:  Integrative review of articles accessed at the databases: Scopus, Web of Science and SciELO. The articles were analyzed by means of thematic analysis.

Originality: Intraorganizational CoPs and their knowledge sharing initiatives have been widely studied. However, multi-allocated CoPs and their knowledge sharing practices still lack study.   

Findings: Four dimensions of knowledge sharing practices were identified and discussed: "Integrative place", "From takers to knowledge sharers", "Promoting connections" and "Implementing and sustaining”.

Contributions: This article presents contributions in two main aspects: 1) the dimensions which were identified can offer subsidies for the analysis of processes of knowledge sharing in communities of practice of this nature and 2) presented practices can collaborate with the qualification and enrichment of knowledge sharing practices in new or existing multi-allocated CoPs projects.

Conclusions: There is no standard array of knowledge sharing practices in multi-allocated CoPs. The common denominator is that the choice of these practices must take in consideration the objectives of the community, it´s  members´ characteristics, the nature of knowledge to be shared, as well as knowledge sharing channels and resources that are available.

Downloads

Download data is not yet available.

Author Biographies

Adriana Verissimo Karam-Koleski, Universidade Federal de Santa Catarina

Doutoranda em Gestão do Conhecimento no Programa de Engenharia e Gestão do Conhecimento da Universidade Federal de Santa Catarina. Mestre em Educação, na área de Curriculo pela De Paul University, Chicago, IL. Tem MBA em Gestão Empresarial pelo ISAE-FGV e especialização em Comportamento Organizacional pelo ISPG. Graduada em Letras pela Universidade Federal do Paraná e Pedagogia pela Pontificia Universidade Católica do Paraná. É gestora e docente no Centro Universitário Opet, de Curitiba, Paraná e fellow de pesquisa do Laspau e do Consórcio Brasil Sthem em 2018- 2019. 

Cristiano José Castro de Almeida Cunha, Universidade Federal de Santa Catarina

Possui doutorado em Adminstração de Empresas - Rheinisch-Westfalische Technische Hochschule Aachen (1988), mestrado em Engenharia de Produção pela Universidade Federal de Santa Catarina (1981) e graduação em Engenharia Geológica pela Universidade Federal de Ouro Preto (1977). ɠprofessor da Universidade Federal de Santa Catarina, vinculado ao Programa de Pós-Graduação em Engenharia e Gestão do Conhecimento. 

Solange Maria da Silva, Universidade Federal de Santa Catarina

Possui graduação em Administração pela Escola Superior de Administração e Gerência ESAG/UDESC (1995), Mestrado (1999) e Doutorado (2007) em Engenharia de Produção pela Universidade Federal de Santa Catarina (UFSC). É professora na Universidade Federal de Santa Catarina, vinculada ao PPGTIC (Programa de Pós-Graduação em Tecnologias da Informação e Comunicação). 

Eduardo Moreira da Costa, Universidade Federal do Paraná

Engenheiro eletricista e M.Sc. em Ciência da Computação pela UFMG e Ph.D. em eletrônica pela Universidade de Southampton, na Inglaterra.É Diretor Geral do laboratório internacional LabCHIS (Cidades mais Humanas, Inteligentes e Sustentáveis) com bases na UFSC e no Rio, e consultor independente. Professor do Departamento de Engenharia e Gestão do Conhecimento da UFSC. 

References

Al-Rasheed, Amal, & Berri, J. (2016). Effective reuse and sharing of best teaching practices. Computer Applications in Engineering Education, 25, 163–178. https://doi.org/10.1002/cae.21776

Antonacci, G., Fronzetti Colladon, A., Stefanini, A., & Gloor, P. (2017). It is rotating leaders who build the swarm: social network determinants of growth for healthcare virtual communities of practice. Journal of Knowledge Management, 21(5), 1218–1239. https://doi.org/10.1108/JKM-11-2016-0504

APO. (2009). APO facilitator´s guide. Tokyo: APO.

Apostolou, D., Mentzas, G., Baraboutis, K., & Papadopoulou, S. (2004). Facilitating Knowledge Exchange and Decision Making within Learning Networks. Journal of Universal Computer Science, 10(3), 205–226. Retrieved from http://www.jucs.org/jucs_10_3/facilitating_knowledge_exchange_and/Apostolou_D.pdf

Ardichvili, A. (2008). Learning and knowledge sharing in virtual communities of practice: motivatores, barriers and enablers. Advances in Developing Human Resources, 10(4), 541–554. https://doi.org/10.1177/1523422308319536

Argote, L., McEvily, B., & Reagans, R. (2003). Managing Knowledge in Organizations: An Integrative Framework and Review of Emerging Themes. Management Science, 49(4), 571–582. https://doi.org/10.1287/mnsc.49.4.571.14424

Basile, C. G. (2009). Intellectual capital: the intangible assets of professsional development schools. Albany: State University of New York Press.

Bontis, N., & Nikitopoulos, D. (2001). Thought leadership on intellectual capital. Journal of Intellectual Capital, 2(3), 183–191. https://doi.org/10.1108/14691930110400182

Botelho, L. L. R., Cunha, C. C. de A., & Macedo, M. (2011). O método de revisão integrativa nos estudos organizacionais. Gestão e Sociedade, 5(11), 121–136. Retrieved from https://moodle.ufsc.br/pluginfile.php/2476323/mod_resource/content/1/BOTELHO CUNHA O metodo da revisao integrativa nos estudos organizacionais.pdf

Bourdon, I., Kimble, C., & Tessier, N. (2015). Knowledge sharing in online communities: the power game. Journal of Business Strategy, 36(3), 11–17. Retrieved from www.emeraldinsight.com

Bourhis, A., & Dubé, L. (2010). “Structuring spontaneity”: Investigating the impact of management practices on the success of virtual communities of practice. Journal of Information Science, 36(2), 175–193. https://doi.org/10.1177/0165551509357861

Braun, V., & Clarke, V. (2012). Thematic analysis. In H. Cooper (Ed.), APA Handbook of Research Methods in Psychology - Research Designs (Vol. 2). https://doi.org/10.1037/13620-004

Cheng, E. C. K. (2015). Knowledge Management for School Development. In Knowledge Management for School Education. https://doi.org/10.1007/978-981-287-233-3

Cheung, C. M. K., Lee, M. K. O., & Lee, Z. W. Y. (2013). Understanding the continuance intention of knowledge sharing in online communities of practice through the post-knowledge-sharing evaluation processes. Journal of the American Society for Information Science and Technology, 64(7), 1357–1374. https://doi.org/10.1002/asi.22854

Dalkir, K. (2005). Knowledge Management in Theory and Practice. Oxford: Elsevier Inc.

Davenport, E., & Hall, H. (2005). Organizational knowledge and communities of practice. Annual Review of Information Science and Technology, 36(1), 170–227. https://doi.org/10.1002/aris.1440360105

Davenport, T. H., & Prusak, L. (1998). Working knowledge: how organizations manage what they know. https://doi.org/10.1145/348772.348775

Davis, H. C., Carr, L. A., Hey, J. M. N., Howard, Y., Millard, D., Morris, D., & White, S. (2010). Bootstrapping a culture of sharing to facilitate open educational resources. IEEE Transactions on Learning Technologies, 3(2), 96–109. https://doi.org/10.1109/TLT.2009.34

Hamunen, K., Virkkula, O., Hujala, T., Hiedanpaa, J., & Kurttila, M. (2015). Enhancing informal interaction and knowledge co-construction among forest owners. Silva Fennica, 49(1), 1–15. https://doi.org/10.14214/sf.1214

Hara, N., Shachaf, P., & Stoerger, S. (2009). Online communities of practice typology revisited. Journal of Information Science, 35(6), 740–757. https://doi.org/10.1177/0165551509342361

Hartung, K., & Oliveira, M. (2013). Communities of Practice: creating and sharing knowledge. REGE, 20(3), 407–422. https://doi.org/10.5700/rege507

Ho, L.-A., & Kuo, T.-H. (2013). How system quality and incentive affect knowledge sharing. Industrial Management & Data Systems, 113(7), 1048–1063. https://doi.org/10.1108/IMDS-01-2013-0015

Husted, K., & Michailova, S. (2009). Dual Allegiance and Knowledge Sharing in Inter-firm R&D Collaborations. Organizational Dynamics, 39(1), 37–47. https://doi.org/10.1016/j.orgdyn.2009.10.004

Ipe, M. (2004). Knowledge Sharing in Organizations: A Conceptual Framework. Human Resource Development Review, 2(4), 337–359. https://doi.org/10.1177/1534484303257985

Kezar, A., & Gehrke, S. (2015). Communities of transformation and their work scaling STEM reform. Retrieved from http://www.uscrossier.org/pullias/wp-content/uploads/2016/01/communities-of-trans.pdf

Lee-Kelley, L., & Turner, N. (2017). PMO managers’ self-determined participation in a purposeful virtual community-of-practice. International Journal of Project Management, 35(1), 64–77. https://doi.org/10.1016/j.ijproman.2016.09.014

Li, M., & Gao, F. (2003). Why Nonaka highlights tacit knowledge: a critical review. Journal of Knowledge Management, 7(4), 6–14. https://doi.org/10.1108/13673270310492903

Malone, D. (2002). Knowledge management: a model for organizational learning. International Journal of Accounting Information Systems, 3(2), 111–123. https://doi.org/10.1016/S1467-0895(02)00039-8

NHS. (2005). ABC of Knowledge Management. In ABC of Knowledge Management. Retrieved from http://www.fao.org/fileadmin/user_upload/knowledge/docs/ABC_of_KM.pdf

Nonaka, I., & Konno, N. (1998). The concept of " ba ": Building a foundation for knowledge creation. California Management Review, 40(3), 40–54. https://doi.org/10.2307/41165942

Nonaka, I., & Takeuchi, H. (1995). The knowledge creating company: how japanese companies create the dynamics of innovation. New York: Oxford University Press.

Nonaka, I., Von Krogh, G., & Voelpel, S. (2006). Organizational knowledge creation theory: Evolutionary paths and future advances. Organization Studies, 27(8), 1179–1208. https://doi.org/10.1177/0170840606066312

Okoli, C., & Schabram, K. (2010). A guide to conducting a systematic literature review of information systems research. Sprouts:Working Papers on Information Systems, 10(26), 10–26. Retrieved from https://pdfs.semanticscholar.org/31dc/753345d5230e421ea817dd7dcdd352e87ea2.pdf

Pan, S. L., & Leidner, D. E. (2003). Bridging communities of practice with information technology in pursuit of global knowledge sharing. Journal of Strategic Information Systems, 12, 71–88. Retrieved from www.elsevier.com/locate/jsis

Pan, Y., Xu, Y., Wang, X., Zhang, C., Ling, H., & Lin, J. (2015). Integrating social networking support for dyadic knowledge exchange: A study in a virtual community of practice. Information and Management, 52(1), 61–70. https://doi.org/10.1016/j.im.2014.10.001

Piedade, V. C. H., Alcará, A. R., Chiara, I. G. di, Tomaél, M. I., & Rodrigues, J. L. (2009). Fatores que influenciam o compartilhamento da informação e do conhecimento. Perspectivas Em Ciência Da Informação, 14(1), 170–191. https://doi.org/10.1590/s1413-99362009000100012

Pivetta, E. M. (2016). Criação de valores em comunidades de prática: um framework para um ambiente virtual de ensino e aprendizagem bilíngue. (Universidade Federal de Santa Catarina). Retrieved from http://btd.egc.ufsc.br/wp-content/uploads/2016/05/Elisa-Maria-Pivetta.pdf

Polanyi, M. (1966). The tacit dimension. New York: Anchor Day Books.

Rathi, D., Given, L. M., & Forcier, E. (2014). Interorganisational partnerships and knowledge sharing: The perspective of non-profit organisations (NPOS). Journal of Knowledge Management, 18(5), 867–885. https://doi.org/10.1108/JKM-06-2014-0256

Sánchez-Cardona, I., Sánchez-Lugo, J., & Vélez-Gonzalez, J. (2012). Exploring the potential of communities of practice for learning and collaboration in a higher education context. Procedia - Social and Behavioral Sciences, 46, 1820–1825. https://doi.org/10.1016/j.sbspro.2012.05.385

Sims, Julian M. (2018). Communities of practice: Telemedicine and online medical communities. Technological Forecasting and Social Change, 126, 53–63. https://doi.org/10.1016/j.techfore.2016.08.030

Soares, C. B., Hoga, L., Hoga, K., Peduzzi, M., Sangaleti, C., Yonekura, T., … Delage, A. (2014). Revisão integrativa: conceitos e métodos utilizados na enfermagem. Revista Da Escola de Enfermagem USP, 48(2), 335–345. https://doi.org/10.1590/S0080-623420140000200020

Soekijad, M., Huis in ’t Veld, M. A. A., & Enserink, B. (2004). Learning and knowledge processes in inter-organizational communities of practice. Knowledge and Process Management, 11(1), 3–12. https://doi.org/10.1002/kpm.191

Topousis, Daria E., Dennehy, C. J., & Lebsock, K. L. (2012). Nasa’s experiences enabling the capture and sharing of technical expertise through communities of practice. Acta Astronautica, 81, 499–511. https://doi.org/10.1016/j.actaastro.2012.08.008

Wanberg, J., Javernick-Will, A., Asce, M., & Taylor, J. E. (2017). Mechanisms to Initiate Knowledge-Sharing Connections in Communities of Practice. Journal of Construction Engeeniring and Management, 143(11), 1–10. https://doi.org/10.1061/(ASCE)CO.1943-7862.0001399

Wang, S., & Noe, R. A. (2010). Knowledge sharing: A review and directions for future research. Human Resource Management Review, 20(2), 115–131. https://doi.org/10.1016/j.hrmr.2009.10.001

Wenger, E., & Snyder, W. M. (2000). Communities of practice: The organizational frontier. Harvard Business Review, 1, 139–145. https://doi.org/10.1177/0170840603024003909

Whittemore, R., & Knafl, K. (2005). The integrative review: an updated methodology. Journal of Advanced Nursing, 52(5), 546–553.

Published

22.05.2020

How to Cite

Karam-Koleski, A. V., Cunha, C. J. C. de A., Silva, S. M. da, & Costa, E. M. da. (2020). Knowledge sharing practices in multi-allocated communities of practice: an integrative review. Revista Ibero-Americana De Estratégia, 19(1), 104–127. https://doi.org/10.5585/riae.v19i1.13913

Issue

Section

Articles