Identifying mechanisms to develop information technology capabilities
DOI:
https://doi.org/10.5585/ijsm.v16i4.2514Keywords:
Organizational Capability, Capability LifeCycle, IT CapabilitiesAbstract
Information Technology capabilities are organizational skills which enable the IT function deliver value to the various activities of the company. This paper aims to analyze how some important IT capabilities such as internal relationship and technical skills were built during the design, implementation and dissemination of an integrated management system in a Brazilian public University, between the years 2004 and 2009. It was developed a cognitive map based on SODA methodology, identifying those feedback loops relevant in this context. It was possible to understand the whole process through a map categorization, which showed: how the integrated systems were designed based on the top management vision; the process of scope stretching which led to the development of new modules based on users participation; its widespread adoption based on the institution credibility; the learning mechanisms performed by IT; and the organizational adjustments in the IT group which were necessary to maintain the development of technical capabilities and internal relationship. Based on interviews with actors involved, it was possible to identify these relevant mechanisms responsible for the lifecycle of IT capabilities: creation, development and stability. The analysis of this successful case can shed some light over the process of capabilities creation process.
Downloads
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2017 Iberoamerican Journal of Strategic Management
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
The author (s) authorize the publication of the manuscript in the journal;
The author (s) guarantee that the contribution is original and unpublished and that it is not being evaluated in another journal (s);
The journal is not responsible for the opinions, ideas and concepts emitted in the texts, as they are the sole responsibility of its author (s);
Editors reserve the right to make textual adjustments and adapt to the publication's rules.
Authors retain the copyright and grant the journal the right to first publication, with the work simultaneously licensed under the Creative Commons Attribution License - 4.0 (CC BY-NC-SA 4.0) that allows the sharing of the work with acknowledgment of authorship and initial publication in this magazine.
Authors are authorized to assume additional contracts separately, for non-exclusive distribution of the version of the work published in this journal (eg, publishing in institutional repository or as a book chapter), with acknowledgment of authorship and initial publication in this journal.
Authors are allowed and encouraged to publish and distribute their work online (eg in institutional repositories or on their personal page) at any point before or during the editorial process, as this can generate productive changes, as well as increase impact and citation of the published work (see “The Effect of Open Access” at http://opcit.eprints.org/oacitation-biblio.html).
Authors can use ORCID for identification. An ORCID identifier is unique to an individual and acts as a persistent digital identifier to ensure that authors (particularly those with relatively common names) can be distinguished and their work appropriately assigned.
