Nogueira de Oliveira Boffi, S.A. et al. 2011. Application of the Methodology of Balanced Scorecard in the Quality Evaluation System of a Strategic Business Unit<Br>Http://Dx.Doi.Org/10.5585/Riae.V9i3.1693. Revista Ibero-Americana de Estratégia. 9, 3 (Jan. 2011), 139–173. DOI:https://doi.org/10.5585/ijsm.v9i3.1693.