Silva, A. L., & Abbad, G. da S. (2011). Benefits and Limitations of the Balanced Scorecard Method when Evaluating Organizational Results in Education, Development & Training<Br>Http://Dx.Doi.Org/10.5585/Riae.V10i1.1695. Revista Ibero-Americana De Estratégia, 10(1), 04–28. https://doi.org/10.5585/ijsm.v10i1.1695