Alves, Thiago Sbarai Santos, and Elizabeth Kyoko Wada. “Areas of Hospitality Management and Stakeholders in Recruitment and Selection Multiple Case Study: Estanplaza, Travel in and Transamérica”. Revista Ibero-Americana De Estratégia, vol. 13, no. 2, June 2014, pp. 99-116, doi:10.5585/ijsm.v13i2.1965.