Application of value stream mapping and Lean Healthcare in the emergency department of a regional reference hospital
DOI:
https://doi.org/10.5585/exactaep.2021.20642Keywords:
Lean Healthcare, Value Stream Mapping, Emergency departmentsAbstract
The growing search for health systems for improving the efficiency and effectiveness to meet the increased demand for care presupposes reducing waste and adding value. The emergency room, the gateway for most patients, has been considered one of the biggest challenges. In this context, Lean Healthcare has emerged as an alternative for promoting more efficient healthcare systems. Based on this, this article aims to propose improvements in the emergency flow of a reference hospital in the midwest of Santa Catarina, using the Value Stream Mapping tool. As a result, the main problems in the patient flow were identified, the target condition to be achieved, and the proposed improvement fronts, aiming at lead time reduction. This paper contributes to expanding knowledge regarding management and lean practices in the emergency department of a regional reference hospital.
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