Is a disability a hindrance of employment in tourism industry?

Aliye Akın; Adnan Akın; Serdar Çakan; Halil İbrahim Karakan

doi:10.5585/podium.v11i2.20408

Autores

Aliye Akın Bolu Abant İzzet Baysal University/Turkey Faculty of Tourism http://orcid.org/0000-0001-8589-7547
Adnan Akın Bolu Abant İzzet Baysal University, Bolu Vocational High School https://orcid.org/0000-0002-7023-1678
Serdar Çakan Bolu Abant İzzet Baysal University, Bolu Vocational High School https://orcid.org/0000-0001-7444-9079
Halil İbrahim Karakan Galata University, Faculty of Arts and Social Science. https://orcid.org/0000-0003-3335-0923

DOI:

https://doi.org/10.5585/podium.v11i2.20408

Palavras-chave:

Hotelaria, Força de trabalho com deficiência, Problema de emprego, Incapacidade, Emprego obrigatório de pessoas com deficiência.

Resumo

Resumo

Objetivo do estudo: O objetivo do estudo realizado neste contexto é identificar os problemas decorrentes do emprego de pessoas com deficiência empregadas na indústria hoteleira e revelar os problemas decorrentes das situações de deficiência nas áreas de negócio na perspetiva do gestor.
Metodologia/abordagem: A amostra desta pesquisa é um grupo de quatorze diferentes gestores de recursos humanos de hotéis de quatro e cinco estrelas na Turquia. Durante as entrevistas com o grupo amostral entre 5 de janeiro e 10 de março de 2021, os pesquisadores utilizaram uma questão semiestruturada e diversos dados foram obtidos. Para dar sentido aos dados obtidos e chegar aos achados da pesquisa, foram feitas análises fenomenológicas e descritivas e obtidos os resultados.
Originalidade/Relevância: As pessoas, com deficiência têm algumas limitações na vida profissional, bem como em todas as áreas da vida individual. Os estados promulgam várias leis para o emprego de pessoas com deficiência. Mas essas leis não são suficientes em termos de qualidade e quantidade. Nesse caso, pessoas com deficiência e empresas que empregam essas pessoas encontram problemas. Na literatura nacional e internacional, os estudos que descrevem os problemas enfrentados pelos gestores em relação ao emprego de pessoas com deficiência em hotéis são bastante limitados.
Principais resultados: Determinou-se que os gestores de recursos humanos participantes enfrentavam problemas como lentidão no trabalho, baixa motivação e adaptação, falta de disciplina, baixa qualidade do serviço, conflito de funcionários e ineficiência. Estes problemas constituem um grande obstáculo ao emprego de pessoas com deficiência no setor do turismo.
Contribuições teóricas/metodológicas: Contribuições teórico-metodológicas: O estudo contribui para revelar as deficiências das legislações e práticas vigentes no emprego de pessoas com deficiência.

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Biografia do Autor

Aliye Akın, Bolu Abant İzzet Baysal University/Turkey Faculty of Tourism

Abant İzzet Baysal University Tourism Faculty

Gölköy 14030 Central City/Bolu TURKEY

Adnan Akın, Bolu Abant İzzet Baysal University, Bolu Vocational High School

Öğretim Görevlisi, Bolu Meslek Yüksek Okulu, Otel, Restoran ve İkram Hizmetleri Bölümü, Bolu/Türkiye

Serdar Çakan, Bolu Abant İzzet Baysal University, Bolu Vocational High School

Yardım Prof. Dr., Bolu Meslek Yüksek Okulu, Yönetim ve Organizasyon Bölümü, Bolu/Türkiye

Halil İbrahim Karakan, Galata University, Faculty of Arts and Social Science.

Dr, Sanat ve Sosyal Bilimler Fakültesi, Gastronomi ve Mutfak Sanatları Bölümü, İstanbul/Türkiye

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