Es una discapacidad un obstáculo para el empleo en la industria del turismo?
DOI:
https://doi.org/10.5585/podium.v11i2.20408Palabras clave:
Industria hotelera, Mano de obra discapacitada, Problema de empleo, Discapacidad. Empleo obligatorio de las personas con discapacidad.Resumen
Resumen
Objetivo del estudio: El objetivo del estudio en este contexto es identificar los problemas derivados de la contratación de personas con discapacidad empleadas en el sector hotelero y desvelar los problemas derivados de la discapacidad en las áreas empresariales desde la perspectiva del directivo.
Metodología/acercarse: La muestra de esta investigación es un grupo de catorce responsables de recursos humanos diferentes de hoteles de cuatro y cinco estrellas en Turquía. En las entrevistas al grupo de muestra entre el 5 de enero y el 10 de Marzo de 2021 se utilizó un cuestionario semiestructurado elaborado por los investigadores y se obtuvieron diversos datos. Para dar sentido a los datos obtenidos y llegar a los hallazgos de la investigación, se realizaron análisis fenomenológicos y descriptivos y se obtuvieron resultados.
Originalidad/Relevância: Las personas discapacitadas tienen algunas desventajas en la vida laboral, así como en todas las áreas de la vida individual. Los estados promulgan una serie de leyes para el empleo de personas con discapacidad. Pero estas leyes no son suficientes en términos de calidad y cantidad. En este caso, las personas con discapacidad y las empresas que emplean a estas personas encuentran problemas. Los estudios que describen los problemas que enfrentan los gerentes con respecto al empleo de personas con discapacidad en los hoteles son bastante limitados en la literatura nacional e internacional.
Resultados principales: Se determinó que los gerentes de recursos humanos participantes enfrentaban problemas como lentitud en el trabajo, baja motivación y adaptación, falta de disciplina, baja calidad del servicio, conflicto de empleados e ineficiencia. Estos problemas constituyen un obstáculo importante para el empleo de las personas con discapacidad en el sector turístico.
Contribuciones teóricas/metodológicas: El estudio contribuye a revelar las deficiencias de las leyes y prácticas vigentes en el empleo de personas con discapacidad.
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