Adoption of the kanban as a tool for improving administrative activities in the information technology sector of a public institution of teaching

Authors

  • Thiago de Oliveira Universidade Federal do Rio Grande do Norte
  • Josué Vitor Mederios Junior Universidade Federal do Rio Grande do Norte
  • André Morais Gurgel Universidade Federal do Rio Grande do Norte

DOI:

https://doi.org/10.5585/exactaep.v16n3.7419

Keywords:

Toyota Production System, Lean, Kanban, Processes, Improvement.

Abstract

The Toyota Production System, or lean, is a work management philosophy that seeks to meet customer needs, making production processes efficient by eliminating waste. This paper aims to present the results of the implementation of the kanban framework in an information technology sector of a public educational institution, demonstrating its benefits and encouraging new implementations of lean methods in the public sector. The research is of a quantitative nature and to obtain the results we adopted methods of exploratory data analysis, descriptive statistics and statistical inference. In this analyzed context, it was verified the decrease of 74.38% in the average time of the processes, soon after the implementation of the table. The results suggest that only the adoption of the kanban framework presented improvements in the work processes in the researched sector, unlike the lean literature, when it emphasizes the low effectiveness in the improvements resulting from the implementation of a tool unrelated to a methodological support based on this philosophy.

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Author Biographies

Thiago de Oliveira, Universidade Federal do Rio Grande do Norte

Graduando em Administração (UFRN)

Josué Vitor Mederios Junior, Universidade Federal do Rio Grande do Norte

Professor titular do centro de ciências sociais aplicadas e secretário de gestão de projetos da Universidade Federal do Rio Grande do Norte

André Morais Gurgel, Universidade Federal do Rio Grande do Norte

Professor titular do centro de ciências sociais aplicadas da Universidade Federal do Rio Grande do Norte

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Published

2018-09-27

How to Cite

Oliveira, T. de, Mederios Junior, J. V., & Gurgel, A. M. (2018). Adoption of the kanban as a tool for improving administrative activities in the information technology sector of a public institution of teaching. Exacta, 16(3), 57–72. https://doi.org/10.5585/exactaep.v16n3.7419

Issue

Vol. 16 No. 3 (2018): (Jul-Set)

Section

Papers

License

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