Supply networks: evaluation of the key-members’ logistic performance in the physical distribution of finished products
DOI:
https://doi.org/10.5585/exactaep.v18n1.8445Keywords:
Physical distribution, Logistics performance indicators, Logistics operations, Supply chain.Abstract
The present article analyzes the relationship between the three main actors present in the physical distribution of final products from the perspective of supply networks: logistics operators, carriers and shippers. Questionnaires were sent to these agents, information was collected on how they value the performance criteria of the services offered and contracted, such as the fulfillment of deliveries without errors, attention to urgent requests, breakdowns and loss of goods. These criteria were analyzed from the point of view of each member of the chain that hires or provides the service. It was found that the most important criteria for shippers and carriers were those related to the attention of urgent orders and fulfillment of the delivery program, while for the logistics operators the availability of vehicles and service in period of high demand represented the most important criteria.
Downloads
References
Aguezzoul, A. (2014). Third-party logistics selection problem: A literature review on criteria and methods. Omega, 49, 69–78. doi:10.1016/j.omega.2014.05.009
Anaya, J. J. T. (2015). El Transporte de Mercancías: El Enfoque Logístico de la Distribución (2a Ed.). Madrid: ESIC EDITORIAL.
Angerhofer, B. J., & Angelides, M. C. (2006). A model and a performance measurement system for collaborative supply chains. Decision Support Systems, 42(1), 283–301. doi:10.1016/j.dss.2004.12.005
Axsäter, S. (2015). Inventory Control (Tercera Ed.). Lund: Springer International Publishing. doi:10.1007/978-3-319-15729-0
Blesz, A. E. J., Sellitto, M. A., Ferreira, A. R., Herrmann, F. F., Sell, C. L., Ramos, P. V., & Gruginskie, L. A. S. (2017). Inovação no mercado do transporte de cargas rodoviárias: Estudos de caso. Interciencia [en linea], 42(10), 692-697.
Conceição, S. V., & Quintão, R. T. (2004). Avaliação do desenpenho logístico da cadeia brasileira de suprimentos de refrigerantes. Gestão & Produção, 11(3), 441–453. doi:10.1590/S0104-530X2004000300015
Deshpande, A. (2012). Supply Chain Management Dimensions, Supply Chain Performance and Organizational Performance: An Integrated framework. International Journal of Business & Management, 7(8), 2 – 19. doi:10.5539/ijbm.v7n8p2
Devaraj, S., Krajewski, L., & Wei, J. C. (2007). Impact of eBusiness technologies on operational performance: The role of production information integration in the supply chain. Journal of Operations Management, 25(6), 1199–1216. doi:10.1016/j.jom.2007.01.002
Devlin, J., & Yee, P. (2005). Trade Logistics in Developing Countries: The Case of the Middle East and North Africa. The World Economy, 28(3), 435–456. doi:10.1111/j.1467-9701.2005.00620.x
Domingues, M. L., Reis, V., & Macário, R. (2015). A comprehensive framework for measuring performance in a third- party logistics provider. Transportation Research Procedia 10, 10(July), 662–672. doi:10.1016/j.trpro.2015.09.020
Gligor, D. M., & Esmark, C. L. (2015). Supply chain friends: The good, the bad, and the ugly. Business Horizons, 58(5), 517–525. doi:10.1016/j.bushor.2015.05.005
Gunasekaran, A., Patel, C., & McGaughey, R. E. (2004). A framework for supply chain performance measurement. International Journal of Production Economics, 87(3), 333–347. doi:10.1016/j.ijpe.2003.08.003
Jayaram, J., & Tan, K. C. (2010). Supply chain integration with third-party logistics providers. International Journal of Production Economics, 125(2), 262–271. doi:10.1016/j.ijpe.2010.02.014
Kadłubek, M., & Jereb, B. (2014). Measurement of the Logistic Customer Service Level in Commercial Cargo Motor Transport Companies, Logistics & Sustainable Transport, 5(1), 8-15.
Koçoğlu, İ., İmamoğlu, S. Z., İnce, H., & Keskin, H. (2011). The effect of supply chain integration on information sharing:Enhancing the supply chain performance. The Proceedings of 7th International Strategic Management Conference, 24, 1630–1649. doi:10.1016/j.sbspro.2011.09.016
Liu, C.-L., & Lyons, A. C. (2011). An analysis of third-party logistics performance and service provision. Transportation Research Part E: Logistics and Transportation Review, 47(4), 547–570. doi:10.1016/j.tre.2010.11.012
Martins, R. S., Xavier, W. S., De Souza Filho, O. V., & Martins, G. S. (2011). Gestão do transporte orientada para os clientes: nivel de servico desejado e percebido. Revista de Administracao Contemporanea, 15(6), 1100-1119.
Meng, X. (2010). Assessment framework for construction supply chain relationships: Development and evaluation. International Journal of Project Management, 28(7), 695–707. doi:10.1016/j.ijproman.2009.12.006
Moura, V. D. M., & Beuren, I. M. (2003). O suporte informacional da controladoria para o processo decisório da distribuição física de produtos. Revista Contabilidade & Finanças, 14(31), 45–65. doi:10.1590/S1519-70772003000100004
Murphy, P. R., & Poist, R. F. (2000). Third-Party Logistics: Some User Versus Provider Perspectives. Journal of Business Logistics, 21(1), 121–133.
Nóbrega, A. P. G., & Pizzolato, N. D. (2012). Aplicação do VMI para Melhoria de Indicadores de Desempenho Logístico. PUC - Rio. Retrieved from http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=21137@1
Prajogo, D., Chowdhury, M., Yeung, A. C. L., & Cheng, T. C. E. (2012). The relationship between supplier management and firms operational performance: A multi-dimensional perspective. International Journal of Production Economics, 136(1), 123–130. doi:10.1016/j.ijpe.2011.09.022
Selviaridis, K., & Spring, M. (2007). Third party logistics: a literature review and research agenda. The International Journal of Logistics Management, 18(1), 125–150. doi:10.1108/09574090710748207
Silva, L. F. de M., & Pizzolato, N. D. (2012). O Impacto do Warehouse Management System (WMS) nos Indicadores de Desempenho Logístico: Aplicação em Centro de Distribuição de Medicamentos. PUC-Rio.
Tezuka, K. (2011). Rationale for utilizing 3PL in supply chain management: A shippers’ economic perspective. IATSS Research, 35(1), 24–29. doi:10.1016/j.iatssr.2011.07.001
Tian, Y., Ellinger, A. E., & Chen, H. (2010). Third-party logistics provider customer orientation and customer firm logistics improvement in China. International Journal of Physical Distribution & Logistics Management, 40(5), 356–376. doi:http://dx.doi.org/10.1108/09600031011052822
Ülkü, M. A., & Bookbinder, J. H. (2012). Optimal quoting of delivery time by a third party logistics provider: The impact of shipment consolidation and temporal pricing schemes. European Journal of Operational Research, 221(1), 110–117. doi:10.1016/j.ejor.2012.03.021
Yeung, K., Zhou, H., Yeung, A. C. L., & Cheng, T. C. E. (2012). The impact of third-party logistics providers’ capabilities on exporters' performance. International Journal of Production Economics, 135(2), 741–753. doi:10.1016/j.ijpe.2011.10.007
Yilmaz, O., & Savasaneril, S. (2012). Collaboration among small shippers in a transportation market. European Journal of Operational Research, 218(2), 408–415. doi:10.1016/j.ejor.2011.11.018
Zhang, J., & Tan, W. (2012). Research on the Performance Evaluation of Logistics Enterprise Based on the Analytic Hierarchy Process. Energy Procedia, 14, 1618–1623. doi:10.1016/j.egypro.2011.12.1142
Downloads
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Autores que tiverem artigos aceitos para publicação na Revista Exacta concordam com os seguintes termos:
- A Cessão dos Direitos Autorais da publicação do artigo à Revista Exacta;
- Os autores que tiverem seus trabalhos aceitos e publicados na Revista Exacta estão sujeitos a Política de Direitos Autorais CC BY NC SA https://creativecommons.org/licenses/by-nc-sa/4.0/;
- A publicação do artigo pela Revista Exacta, em caráter de exclusividade e em meio eletrônico;
- A indexação do artigo em bases de dados nacionais e internacionais, diretórios, bibliotecas digitais e bases bibliométricas em que a Revista estiver e vir a estar indexada.
