Experiência extraordinária da audiência brasileira da NFL: uma netnografia nas interações do Twitter

André Luiz Maranhão de Souza-Leão, Bruno Melo Moura

Resumo


Objetivo: Os telespectadores brasileiros da National Football League (NFL) são incentivados a repercutir sobre os jogos nas redes sociais, uma vez que as interações entre os consumidores mudam sua percepção sobre suas experiências. Assim, o objetivo da presente pesquisa é analisar como os telespectadores da NFL no Brasil expressam a experiência extraordinária de consumo a partir de interações virtuais definidas durante a transmissão de seus jogos.

Metodologia: Adotamos o método netnográfico, elaborado para investigar as práticas de consumo cultural que ocorrem em ambientes online. Nosso estudo cobre três temporadas da NFL, de 2016 a 2019. O corpus de pesquisa é composto por todos os tweets relacionados às hashtags propostas pelos canais da ESPN Brasil para reverberar suas transmissões da liga.

Originalidade/Relevância: A pesquisa apresenta como uma liga esportiva com repercussão midiática mundial propicia ao público uma experiência extraordinária não apenas pelo seu conteúdo, mas também pela interação on-line dos fãs através das mídias sociais.

Principais resultados: Os resultados evidenciam duas categorias de experiência extraordinária: uma apresenta caráter midiático e diz respeito à maneira como a NFL fornece uma experiência incomum de consumo para os telespectadores no Brasil, enquanto a outra destaca uma modalidade esportiva que se baseia em características um tanto incomuns para consumidores de esporte no país.

Contribuições teóricas/metodológicas: A pesquisa indica como o consumo de uma modalidade esportiva por um público virtualmente mediado emula as emoções e o senso de coletividade expressos durante as experiências presenciais, ainda que requerendo a noção de espetáculo.


Palavras-chave


NFL; Experiência extraordinária; Fãs; Prosunção; Netnografia.

Texto completo:

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DOI: https://doi.org/10.5585/podium.v9i2.14505

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