The influence of the price factor and the effectiveness of the price promotional tactics in the hotel sector

Authors

DOI:

https://doi.org/10.5585/podium.v9i4.14677

Keywords:

Tourism, Hotel industry, Price strategies, Promotional tactics

Abstract

The main goal of this study is to analyze the influence of the price factor and to evaluate the effectiveness of the promotional tactics in the hotel sector. In this study, it was developed an online questionnaire assessing the reason and the number of nights per year in hotels, as well as the preference of the reservation (internet versus travel agency), offers and promotions in hotels. Moreover, it assessed how much tourists were willing to pay for a low-cost hotel and a luxury hotel, outlining a general perspective of the tourist profile. The sample consisted of 323 individuals. The results allow us to conclude that the attributes of the two categories of hotels and the selection criteria as well as the intention to purchase have significant importance in the amount to be paid and in the consumer preference/satisfaction.

Downloads

Download data is not yet available.

Author Biographies

Cátia Sá, Mestrado em Economia Industrial e da Empresa Escola de Economia e Gestão da Universidade do Minho, Braga, Portugal

Mestre em Economia Industrial e da Empresa
Escola de Economia e Gestão da Universidade do Minho, Braga, Portugal

António Azevedo, Escola de Economia e Gestão da Universidade do Minho, Braga, Portugal

Professor Auxiliar do Departamento de Gestão

References

Abrate, G., Fraquelli, G., & Viglia, G (2012). Dynamic pricing strategies: Evidence from European hotels. International Journal of Hospitality Management, 31,160–168.

Abrate, G., & Viglia, G. (2016). Strategic and tactical price decisions in hotel revenue management. Tourism Management, 55, 123-132.

Becerra, M., Santaló, J., & Silva, R. (2013). Being better vs. being different: Differentiation, competition, and pricing strategies in the Spanish hotel industry. Tourism Management, 34, 71-79.

Buhalis, D., & Mamalakis, E. (2015). Social media return on investment and performance evaluation in the hotel industry context. In Information and Communication Technologies in Tourism 2015 (pp. 241-253). Springer, Cham.

Cadotte, E. R., & Turgeon, N. (1988). Key factors in guest satisfaction. Cornell Hotel and Restaurant Administration Quarterly, 28(4), 44-51.

Christou, E. (2011). Exploring online sales promotions in the hospitality industry. Journal of Hospitality Marketing & Management, 20(7), 814-829.

Duman, T. (2002). A model of perceived value for leisure travel products. The Pennsylvania State University, College of Health and Human Development, A Thesis in Leisure Studies.

Enz, C. A., Canina, L., & van der Rest, J.-P. (2015). Competitive hotel pricing in Europe: An exploration of strategic positioning [Electronic article]. Cornell Hospitality Report, 15 (2), 6-16.

Erdem, M., & Jiang, L. (2016). An overview of hotel revenue management research and emerging key patterns in the third Millennium. Journal of Hospitality and Tourism Technology, 7(3), 300-312.

Fall, L. T. (2002). Examining the economic value of publicity and promotional activities among state tourism communication programs. Journal of Promotion Management, 8(2), 35-46.

Guizzardi, A., Pons, F.M., & Ranieri, E. (2017). Advance booking and hotel price variability

online: Any opportunity for business customers? International Journal of Hospitality Management, 64, 85–93.

Kimes, Sheryl E. (2008). Hotel Revenue Management: Today and Tomorrow. vol.8, nº14, Cornell University School of Hotel Administration, Ithaca, New York, USA.

Kotler, Philip (1998). Administração de Marketing: Análise, Planeamento, Implementação e Controle. São Paulo: Atlas.

Kuo, H. C., & Nakhata, C. (2016). Price promotions and products with low consumer ratings. Journal of Consumer Marketing, 33(7), 517-527.

Lien, C. H., Wen, M. J., Huang, L. C., & Wu, K. L. (2015). Online hotel booking: The effects of brand image, price, trust and value on purchase intentions. Asia Pacific Management Review, 20(4), 210-218.

Lindon D.; Lendrevie J.; Lévy J.; Dionísio P.; Rodrigues J. V. (2003). MERCATOR XXI, Lisboa, Publicações Dom Quixote, Lda..

Noone, B. M., McGuire, K. A., & Rohlfs, K. V. (2011). Social media meets hotel revenue management: Opportunities, issues and unanswered questions. Journal of Revenue and Pricing Management, 10(4), 293-305.

Noone, B.M., & Mattila, A. (2009). Hotel revenue management and the Internet: The effect of price presentation strategies on customers’ willingness to book. International Journal of Hospitality Management, 28, 272–279.

Pereira, L. N. (2016). An introduction to helpful forecasting methods for hotel revenue management. International Journal of Hospitality Management, 58, 13–23.

Pereira, Luís N., & Ferreira, Lara N. (2014). Determinantes da procura turística doméstica em Portugal numa conjuntura de crise económica e financeira. Tourism & Management Studies, 10 (2), 75-83.

Rondan-Cataluña, F. J., & Rosa-Diaz, I. M. (2014). Segmenting hotel clients by pricing variables and value for money. Current Issues in Tourism, 17(1), 60-71.

Trump, R. K. (2016). Harm in price promotions: when coupons elicit reactance. Journal of Consumer Marketing, 33(4), 302-310.

Ventura, R., & Nogales, C. (2012). Revenue Management: Teoria e Prática de gerenciamento de receitas em hotelaria. 1ª edição, São Paulo: Edição dos autores.

Viglia, G., Mauri, A., & Carricano, M. (2016). The exploration of hotel reference prices under dynamic pricing scenarios and different forms of competition. International Journal of Hospitality Management, 52, 46-55.

World Travel & Tourism Council (WTTC) (2017). The authority on world travel & tourism. [Internet], Disponível em https://www.wttc.org/-/media/files/reports/economic-impact-research/regions-2017/world2017.pdf

Wyner, G. A. (2001). New pricing realities. Marketing Research, 13 (1), 34-35.

Zhang, H., Fu, X., Cai, L., & Lu, L. (2014). Destination image and tourist loyalty: A meta-analysis. Tourism Management, 40, 213-223.

Published

2020-12-21

How to Cite

Sá, C., & Azevedo, A. (2020). The influence of the price factor and the effectiveness of the price promotional tactics in the hotel sector. PODIUM Sport, Leisure and Tourism Review, 9(4), 46–69. https://doi.org/10.5585/podium.v9i4.14677

Issue

Section

Planejamento, Redes e Aspectos do Marketing no Esporte, Turismo e Hospitalidade