Is a disability a hindrance of employment in tourism industry?

Aliye Akın; Adnan Akın; Serdar Çakan; Halil İbrahim Karakan

doi:10.5585/podium.v11i2.20408

Autores

Aliye Akın Bolu Abant İzzet Baysal University, Faculty of Tourism, http://orcid.org/0000-0001-8589-7547
Adnan Akın Bolu Abant İzzet Baysal University, Bolu Vocational High School https://orcid.org/0000-0002-7023-1678
Serdar Çakan Bolu Abant İzzet Baysal University, Bolu Vocational High School https://orcid.org/0000-0001-7444-9079
Halil İbrahim Karakan Galata University, Faculty of Arts and Social Science. https://orcid.org/0000-0003-3335-0923

DOI:

https://doi.org/10.5585/podium.v11i2.20408

Palavras-chave:

Hotel industry, Disabled labor force, Employment problem, Disability, Mandatory employment of disabled persons.

Resumo

Abstract
Study objective: The purpose of the study conducted in this context is to identify the problems arising from the employment of disabled individuals employed in the hotel industry and to reveal the problems arising from the disability situations in the business areas from the perspective of the manager.
Methodology/approach: The sampling of this research is a group of fourteen different human resources managers of four- and five-star hotels in Turkey. During the interviews with the sample group between January 5 and March 10, 2021, a semi-structured question form created by the researchers was used and various data were obtained. To make the obtained data meaningful and to reach the research findings, phenomenology and descriptive analyzes were made and results were obtained.
Originality/Value: Disabled people have some handicaps in working life as well as in all areas of individual life. States enact a number of laws for the employment of people with disabilities. But these laws are not sufficient in terms of quality and quantity. In this case, disabled individuals and businesses employing these individuals encounter problems. Studies describing the problems faced by managers regarding the employment of disabled people in hotels are quite limited in the national and international literature.
Main results: It was determined that the participant human resources managers faced problems such as slowdown work, low motivation and adaptation, lack of discipline, low service quality, employee conflict and inefficiency. These problems constitute a major obstacle to the employment of people with disabilities in the tourism sector.
Theoretical/methodological contributions: The study contributes to revealing the deficiencies in current laws and practices in the employment of disabled people.

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Biografias Autor

Aliye Akın, Bolu Abant İzzet Baysal University, Faculty of Tourism,

Sorumlu yazar, Doç. Dr. Turizm Fakültesi, Turizm İşletmeciliği Bölümü

Adnan Akın, Bolu Abant İzzet Baysal University, Bolu Vocational High School

Öğretim Görevlisi, Bolu Meslek Yüksek Okulu, Otel, Restoran ve İkram Hizmetleri Bölümü, Bolu/Türkiye

Serdar Çakan, Bolu Abant İzzet Baysal University, Bolu Vocational High School

Yardım Prof. Dr., Bolu Meslek Yüksek Okulu, Yönetim ve Organizasyon Bölümü, Bolu/Türkiye

Halil İbrahim Karakan, Galata University, Faculty of Arts and Social Science.

Dr, Sanat ve Sosyal Bilimler Fakültesi, Gastronomi ve Mutfak Sanatları Bölümü, İstanbul/Türkiye

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