Sustainable QFD: a bibliometric and systematic literature review
DOI:
https://doi.org/10.5585/exactaep.2021.17436Keywords:
Quality function deployment, QFD, Sustainability, Sustainable QFD.Abstract
This research aimed to carry out a bibliometric and systematic literature review to investigate what has been done in relation to the QFD, regarding the sustainability aspects, in order to identify gaps in the literature and propose suggestions for future research. The main raised bibliometric aspects revealed that the most relevant authors on the subject, regarding the amount of publications and relationships with other authors, are Vinodh and Yazdani. The most used research method was the case study and the country that has published the most on the subject is India. The systematic review revealed that more than 50% of published articles already consider the three aspects of sustainability (economic, environmental and social) and just over 40% do not consider the social aspect, but there is a tendency in studies to incorporate the social aspect. It also revealed that most of the studies that propose the QFD considering sustainable aspects use it in its conventional format, but the number of studies that integrate other tools to the QFD is expressive, mentioning a better result. Of these, the most frequently used tools are the LCA, the ANP and the AHP. However, it was evident the lack of consensus regarding the best method of so many proposals, depending on the focus and the application segment. As for the method, there is a lack of research on the topic that uses methods different from the case study. In addition, there are segments and focuses in which the QFD is still little explored.
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