Gestão do conhecimento e práticas de explicitação de tácito para explícito: uma revisão sistemática da literatura dos últimos 20 anos

Rafael Rodrigues Alves; Fernando Celso de Campos

doi:10.5585/exactaep.2021.16057

Autores

Rafael Rodrigues Alves Universidade Metodista de Piracicaba https://orcid.org/0000-0003-4360-7964
Fernando Celso de Campos Universidade Metodista de Piracicaba http://orcid.org/0000-0002-4900-8391

DOI:

https://doi.org/10.5585/exactaep.2021.16057

Palavras-chave:

Gestão de conhecimento, Conhecimento explícito, Conhecimento tácito, Explicitação, Revisão sistemática da literatura.

Resumo

Com o cenário competitivo cada vez mais agressivo as empresas passam por um momento delicado quando se trata da busca de mão de obra especializada, com isso, as companhias vêm adotando práticas inovadoras de gestão do conhecimento. Porém, se tratando de conhecimento tácito, ainda existem dúvidas sobre as melhores práticas de explicitação desse tipo de conhecimento. Assim, este trabalho tem o objetivo de realizar uma revisão sistemática da literatura no intuito de identificar e analisar as principais publicações com foco nas práticas de explicitação de conhecimento tácito, a fim de compreender a constituição deste tema no que tange as boas práticas adotadas pelas empresas e as respectivas perspectivas de pesquisa. Com o método de análise, busca-se em bases de dados internacionais, no período entre 1998 e abril-2019, a identificação de lacunas e tendências sobre o tema. Como resultado, elencou-se as principais práticas de transferência do tácito, sendo elas: por auxílio de softwares, por programa de mentoria e aplicação de metodologias de transferências de conhecimento, assim como foram encontradas lacunas como: a falta de indicadores para mensurar a transferência do conhecimento e o alto tempo do ciclo total de transferência de conhecimento.

Downloads

Não há dados estatísticos.

Biografia do Autor

Rafael Rodrigues Alves, Universidade Metodista de Piracicaba

Possui graduação em Engenharia Mecânica pela Escola de Engenharia de Piracicaba (EEP) e mestrando em engenharia de proDução pelo programa de pós graduação da Universidade Metodista de Piracicaba (UNIMEP). Atualmente atua como Analista de controladoria na companhia CNH Industrial Brasil. As principais linhas de pesquisa são: Gestão de erros humanos, gestão do conhecimento e explicitação de conhecimento tácito.

Fernando Celso de Campos, Universidade Metodista de Piracicaba

Possui graduação em Ciência da Computação pelo Instituto de Ciências Matemáticas de São Carlos (ICMSC-USP) (1987), mestrado em Engenharia Mecânica pela Escola de Engenharia de São Carlos (EESC-USP) (1994), doutorado em Engenharia Mecânica pela Escola de Engenharia de São Carlos (EESC-USP) (1999), estágio de pós-doutorado no DEP-UFSCar (2016). Atualmente é professor Adjunto da Universidade Metodista de Piracicaba - UNIMEP. Tem experiência na área de Engenharia de Produção, com ênfase em Tecnologia da Informação Aplicada, atuando principalmente nos seguintes temas: sistema de informação, modelagem de processos, governança de TI, IoT, Big Data, Indústria 4.0, Modelos de gestão/cooperação em APL, manutenção industrial, gestão estratégica de operações e alternativas de projetos.

Referências

AL-TABBAA, O & ANK AH, S. (2016). Social capital to facilitate ‘engineered’ university–industry collaboration for technology transfer: A dynamic perspective. Technological Forecasting & Social Change, n.104, p.1–15.

ARLING, P. A.; CHUN, M. W. S. (2011). Facilitating new knowledge creation and obtaining KM maturity. Journal of Knowledge Management, 15, 231–250.

AUGIER, M. & VENDELO, M.T. (1999). Networks, Cognition and management of tacit knowledge. Journal of Knowledge Management, 3, 4, 252-61.

BADARACCO JR JL. (1991). Alliances speed knowledge transfer. Plann Rev.,19 (2):10–6.

BEAL, A. (2014). Gestão estratégica da informação. 1. Ed. São Paulo: Atlas.

BELAY, A. M., TORP, O. & THODESEN, C. (2016). Managing concurrent construction projects using knowledge management and set-based thinking. CCC, 25-28 June.

BOHN, R. (1994). Measuring and managing technological knowledge. Sloan Manag. Rev., 36(1), 61–73.

CHOI, B. & LEE, H. (2002). Knowledge management strategy and its link to knowledge creation process. Expert Systems with Applications, 23(3), 173–187.

CHOI, B.; POON, K. S.; DAVIS, G. J. (2008). Effects of knowledge management strategy on organizational performance: a complementarity theory-based approach. OMEGA, The International Journal of Management Science, v. 36, p. 235-251.

CHOO, C. W. & NETO, R. C. D. A. (2010). Beyond the ba: managing enabling contexts in knowledge organizations. Journal of Knowledge Management, Vol. 14 Iss 4 pp. 592 – 610.

CHOW, W. S. & CHAN, L. S. (2008). Social network, social trust, and shared goals in organizational knowledge sharing. Information and Management, 45, 458–465.

CHUMG, H. F., COOKE, L., FRY, J. & HUNG, I. H. (2015). Factors affecting knowledge sharing in the virtual organization: Employees’ sense of well-being as a mediating effect. Computers in Human Behavior 44, 70–80.

COLLINS, H. (2007). Bicycling on the moon: Collective tacit knowledge and somatic-limit tacit knowledge. Organization Studies, 28(2), 257-262.

CONTANDRIOPOULOS, D., LEMIRE, M., DENIS, J. L., TREMBLAY, E. (2010). Knowledge Exchange Processes in Organizations and Policy Arenas: A Narrative Systematic Review of the Literature. The Milbank Quarterly, Vol. 88, No. 4 (pp. 444–483).

CUMMING, J. N. (2004). Work groups, structural diversity, and knowledge sharing in a global organization. Management Science. 50(3), 352–364.

DESOUZA, K. C. (2003). Strategic contributions of game rooms to knowledge management: some preliminary insights. Information & Management 41, 63–74.

DHANARAJ, C., LYLES, R. A., STEENSMA, H. K. & TIHANYI, L. (2004). Managing tacit and explicit knowledge transfer in IJVs: The role of relational embeddedness and the impact on performance. Journal of International Business Studies, 35, 428–442.

DUTTA, S. (1997). Strategies for implementing knowledge-based systems. IEEE Transactions on Engineering Management, 44 (1), 79-90.

FENG, W. J., YAN, C. M., JIE, F. L. & JU, Y. J. (2017). The Construction of Enterprise Tacit Knowledge Sharing Stimulation System Oriented to Employee Individual. Procedia Engineering 174, 289 – 300.

GILL, S.P. (2000). The tacit dimension of dialogue for knowledge transfer. Helsinki School of Economics and Business Administration.

HALL, R. & ANDRIANI, P. (2003). Managing knowledge associated with innovation. Journal of Business Research 56, 145–152.

HAU, Y. S., KIM, B., LEE, H. & KIM, Y. G. (2013). The effects of individual motivations and social capital on employees’ tacit and explicit knowledge sharing intentions. International Journal of Information Management 33, 356– 366.

HOOD, W. W. & WILSON, C. S. (2001). The literature of bibliometrics, and informetrics scientometrics. Scientometrics, v.52, n.2, p.291–314.

IPE, M. (1998). Knowledge sharing in organizations: A conceptual framework. Human Resource Development Review, 2, 337–359.

JESSON, J., MATHESON, L. & LACEY, F. M. (2011). Doing your literature review traditional and systematic techniques. Sage: California.

KAKABADSE, N. K., KOUZMIN, A. & KAKABADSE, A. (2001). From tacit knowledge to knowledge management: leveraging invisible assets. Knowl. Process. 8, 137–154.

KITCHENHAM, B. (2007). Guidelines for performing systematic literature review in software engineering. EBSE Technical Report – version 2.3. Keele University and University of Durham, UK. 9 July.

KUHN, T. S. (1996 [1962]). The structure of scientific revolutions. Chicago: University of Chicago Press.

LEON, R. D.; RODRÍGUEZ-RODRÍGUEZ, R.; GÓMEZ-GASQUET, P.; MULA, J. (2017). Social network analysis: A tool for evaluating and predicting future knowledge flows from an insurance organization. Technological Forecasting and Social Change, v. 114, p. 103-118.

LIN, H. F. (2007). Effects of extrinsic and intrinsic motivation on employee knowledge sharing intentions. Journal of Information Science, 33, 135–149.

LIN, Y. C. (2008). Developing construction assistant experience management system using people-based maps. Automation in Construction, 17, 975–982.

LIN, Y. C. & LEE, H. Y. (2012). Developing project communities of practice-based knowledge management system in construction. Automation in Construction 22, 422–432.

LIU, S., MOIZER, J., MEGICKS, P., KASTURIRATNE, D. & JAYAWICKRAMA, U. A. (2014). Knowledge chain management framework to support integrated decisions in global supply chains. Prod. Plann. Control, 25(8), 639–649.

MARAVILHAS, S. & MARTINS, J. (2019). Strategic knowledge management in a digital environment: Tacit and explicit knowledge in Fab Labs. Journal of Business Research 94, 353–359.

MACHADO, A. C. M. & DESIDERI, P. E. S. (2002). As dificuldades na difusão do conhecimento tácito nas organizações. XXII Encontro Nacional de Engenharia de Produção, Curitiba-PR.

NAHAPIET, J. & GHOSHAL, S. (1998). Social capital, intellectual capital and the organizational advantage. Academy of Management Review, 23, 242–266.

NOH, J.B., LEE, K.C., KIM, J.K., LEE, J.K. & KIM, S.H. (2000). A case-based reasoning approach to cognitive map-driven tacit knowledge management. Expert Systems with Applications, 19, 249-259.

NONAKA, I., KODAMA, M., HIROSE, A. & KOHLBACHER, F. (2014). Dynamic fractal organizations for promoting knowledge-based transformation – A new paradigm for organizational theory. European Management Journal, Elsevier, 32, 137-146.

NONAKA, I. & TAKEUCHI, H. (1995). The Knowledge-Creating Company. New York: Oxford University Press.

NONAKA, I.; TAKEUCHI, H. (2008) Teoria da criação do conhecimento organizacional. In: TAKEUCHI, H.; NONAKA, I. Gestão do conhecimento. Porto Alegre: Bookman, 54-90.

OBRENOVIC, B., OBRENOVIC, S. & HUDAYKULOV, A. (2014). The value of knowledge sharing: impact of tacit and explicit knowledge sharing on team performance of scientists. Information and Knowledge Management. Vol.4, No.4.

OLAISEN, J. & REVANG, O. (2018). Exploring the performance of tacit knowledge: How to make ordinary people deliver extraordinary results in teams. International Journal of Information Management 43, 295–304.

OYEMOMI, O., LIU, S., NEAGA, I. & ALKHURAIJI, A. (2016). How knowledge sharing and business process contribute to organizational performance: Using the fsQCA, Journal of Business Research 69, 5222–5227.

POLANYI, M. (1969). The logic of tacit inference. In M. Grene (Ed.), Knowing and Being:Essays by Michael Polanyi (pp.140- 44.Chicago:University of Chicago Press.Polanyi, M. (1983 [1966]).The tacit dimension.London:Routledge & Kegan Paul.

PULIC, A. (1998). Measuring the performance of intellectual potential in the knowledge economy. 19th Annual National Business Conference/Carver Tiffany, Hamilton, Stahlke, J. (Ed.), Ontario.

RAMY, A., FLOODY, J., RAGAB, M. A. F. & ARISHA, A. (2018). A scientometric analysis of Knowledge Management Research and Practice literature: 2003–2015. Knowledge Management Research & Practice, v.16, n.1, p. 66-77.

REYCHAV, I. & WEISBERG, J. (2009). Going beyond technology: Knowledge sharing as a tool for enhancing customer-oriented attitudes. International Journal of Information Management, 29(5), 353–361.

REYCHAV, I. & WEISBERG, J. (2010). Bridging intention and behavior of knowledge sharing. Journal of Knowledge Management, 14(2), 285-300.

RIBEIRO, R. (2012). Tacit Knowledge Management. In Evan, S., Stone, D. and Feist, Greg (ed.) Tacit Knowledge: New Theories and Practices: Special Issue of Phenomenology and the Cognitive Sciences.

SCARINGELLA, L.; BURTSCHELL, F. (2017). The challenges of radical innovation in Iran: Knowledge transfer and absorptive capacity highlights — Evidence from a joint venture in the construction sector. Technological Forecasting & Social Change, 122, 151–169.

SERNA, E. M., BACHILLER, O. S. & SERNA, A. A. (2017). Knowledge meaning and management in requirements engineering. International Journal of Information Management, 37, 155–161.

SZULANSKI, G. (1996). Exploring internal stickiness: impediments to the transfer of best practice within the firm. Strategy Manage J; 17:27–43.

TEECE, D.J. and AL-AALI, A. (2011). Knowledge assets, capabilities, and the theory of the firm. Handbook of Organizational Learning and Knowledge Management, Vol. 2, pp. 505-534.

TRANFIELD, D., DENYER, D. & SMART, P. (2003). Towards a methogology for developing evidence-informed management knowledge by means of systematic review. Brithish Journal of Management. V. 14, p. 207-222.

TSERNG, H.P. & LIN, Y.C. (2004). Developing an activity-based knowledge management system for contractors. Automation in Construction, 13, 781– 802.

TYAGI, S., CAI, X., YANG, K. & CHAMBERS, T. (2015). Lean tools and methods to support efficient knowledge creation. International Journal of Information Management, 35, 204–214.

TURBAN, E., SHARDA, R., ARONSON, J.E. & KING, D. (2009). Business intelligence: um enfoque gerencial para a inteligência do negócio. Porto Alegre: Bookman.

WAGNER, R. K. & STERNBERG, R. J. (1985). Practical intelligence in real world pursuits: the role of tacit knowledge. Journal of Personality and Social Psychology, 48, 436-458.

WIIG, K. M. (1993). Knowledge management foundations: Thinking about thinking – how people and organizations create, represent, and use knowledge. Arlington. TX: Schema Press.

WITTGENSTEIN, L. (1976). Philosophical investigations. Oxford: Blackwell.

WOHLIN, C. (2014). Guidelines for Snowballing in Systematic Literature Studies and a Replication in Software Engineering. EASE '14, May 13 - 14 2014, London, England, BC, United Kingdom.

WOO, J.H., CLAYTON, M. J., JOHNSON, R. E., FLORES, B. E. & ELLIS, C. (2004). Dynamic Knowledge Map: reusing experts’ tacit knowledge in the AEC industry. Automation in Construction, 13, 203– 207.

XIANG, X. Y., CAI, H., LAM, S. & PEI, Y. L. (2013). International knowledge spillover through co-inventors: An empirical study using Chinese assignees' patent data. Technological Forecasting & Social Change 80, 161–174.

YU, Y., HAO, J. X., DONG, X. Y. & KHALIFA, M. (2013). A multilevel model for effects of social capital and knowledge sharing in knowledge-intensive work teams. International Journal of Information Management, 33, 780– 790.

ZHANG, X.; JIANG, J.Y. (2015). With whom shall I share my knowledge? A recipient perspective of KS. Journal of Knowledge Management, Vol. 19 No. 2, pp. 277-295.

ZHAO, J., QI, Z. & PABLOS, P. O. (2014). Enhancing enterprise training performance: Perspectives from knowledge transfer and integration. Computers in Human Behavior 30, 567–573.