Fatores-críticos de sucesso em projetos da indústria 4.0

Silvio Cesar Alves Teixeira; Cristiane Drebes Pedron; Luciano Ferreira da Silva

doi:10.5585/exactaep.2021.18581

Authors

Silvio Cesar Alves Teixeira Universidade Nove de Julho (UNINOVE) https://orcid.org/0000-0001-7044-9071
Cristiane Drebes Pedron Universidade Nove de Julho (UNINOVE) https://orcid.org/0000-0002-9920-3830
Luciano Ferreira da Silva Universidade Nove de Julho (UNINOVE) https://orcid.org/0000-0001-6482-8729

DOI:

https://doi.org/10.5585/exactaep.2021.18581

Keywords:

Project Management, Critical Success Factor, FCS, RSL, Industry 4.0.

Abstract

The aim of this study was to identify the Critical Success Factors (CSF) in Industry 4.0 projects, to support the project management area in mapping and developing activities during the initiation, planning, execution and closing phases in projects focused on Industry. 4.0 The study adopted as a research strategy a Systematic Literature Review (RSL) whose analysis consisted of 56 articles, properly categorized, which allowed the construction of comparative matrices. As main results, 53 Critical Success Factors (CSF) were mapped, grouped into 10 categories according to the characteristics of each factor. As theoretical and social contributions, this study provides a list of FCS and its influence on Industry 4.0 projects, whose applicability can help the project management area during all phases of the project.

Downloads

Download data is not yet available.

Author Biographies

Silvio Cesar Alves Teixeira, Universidade Nove de Julho (UNINOVE)

Estudante de Mestrado no Programa de Programa Profissiona em Gestão de Projetos.

Atuo na área de TI à 28 anos e atualmente em uma multinacional francesa focada em projetos da Indústria 4.0.

Cristiane Drebes Pedron, Universidade Nove de Julho (UNINOVE)

Doutorada em Gestão (2009) pelo Instituto Superior de Economia e Gestão (ISEG), da Universidade de Lisboa, em Portugal. Mestre em Administração (2003) pela Universidade do Vale do Rio dos Sinos (UNISINOS) e Bacharel em Informática - Análise de Sistemas (2001) pela mesma instituição. Atualmente é professora dos programas de Pós-Graduação em Administração - PPGA e Gestão de Projetos da Universidade Nove de Julho em São Paulo. É editora associada da revista Alcance e IPTEC, sendo também avaliadora de diversos periódicos e congressos na área de Administração/Sistemas de Informação. Tem experiência na área de Administração, com ênfase em Administração da Informação, atuando principalmente nos seguintes temas: sistemas de informação empresarial, transformação digital, CRM (Customer Relationship Management), gestão do conhecimento e social media. Coordena projetos de pesquisa financiados pelo CNPq, pelo qual também é Bolsista de Produtividade em Pesquisa (PQ2/CNPq). Mãe de dois filhos, esteve de licença maternidade em 2010 e 2016.

Luciano Ferreira da Silva, Universidade Nove de Julho (UNINOVE)

Doutorado em administração na Pontifícia Universidade Católica, PUC-SP, Mestre em Administração, Comunicação e Educação na Universidade São Marcos, Especialista em Psicologia Organizacional, Especialista em Administração de Recursos Humanos e graduado em Administração de Empresas. Professor e pesquisador no Programa de Pós-Graduação em Gestão de Projetos (PPGP) na Universidade Nove de Julho - UNINOVE. Atua na linha de pesquisa "Sociedade 4.0 e a Economia Circular" e "Gestão de Pessoas e Gerenciamento de Projetos". Experiência em organizações nas atividades de avaliação de mercado, projeção de vendas, levantamento de novas oportunidades de negócios e treinamentos. Autor do livro "Revoluções Legais - a advocacia e a política brasileira", além de outros trabalhos acadêmicos na área de operações, Sustentabilidade, Gestão de Pessoas, Gestão de Projetos, entre outros. Editor Científico na revista Gestão e Projetos. Integra o banco de avaliadores da Avaliação Especial da Educação Superior (AEES) -SERES-MEC. Programas de Computador registrados: 1) STD - Sistema de Tomada de Decisão (BR51201900149928); 2) People Placement by Competence - PPbyC (BR-512020001614-6); 3) FULL TAI - Teste de Associações Implícitas (BR512020000579-9).

References

Abdel-Basset, M., Manogaran, G., & Mohamed, M. (2018). Internet of Things (IoT) and its impact on supply chain: A framework for building smart, secure and efficient systems. Future Generation Computer Systems, 86, 614-628. https://doi.org/10.1016/j.future.2018.04.051

Albers, A., Gladysz, B., Pinner, T., Butenko, V., & Stürmlinger, T. (2016). Procedure for defining the system of objectives in the initial phase of an industry 4.0 project focusing on intelligent quality control systems. Procedia Cirp, 52, 262-267. https://doi.org/10.1016/j.procir.2016.07.067

Almada-Lobo, F. (2015). The Industry 4.0 revolution and the future of manufacturing execution systems (MES). Journal of Innovation Management, 3(4), 16-21. https://doi.org/10.24840/2183-0606_003.004_0003

Al-Shareem, K. M., Yusof, N. A., & Kamal, E. M. (2015). External factors influencing the readiness for implementing public-private partnerships among public and private organizations in Yemen. Journal of Science e Technology Policy Management, 6(1), 56-75. https://doi.org/10.1108/JSTPM-07-2014-0030

Ardito, L., Messeni Petruzzelli, A., & Albino, V. (2015). From technological inventions to new products: A systematic review and research agenda of the main enabling factors. European Management Review, 12(3), 113-147. https://doi.org/10.1111/emre.12047

Baccarelli, E., Naranjo, P. G. V., Scarpiniti, M., Shojafar, M., & Abawajy, J. H. (2017). Fog of everything: Energy-efficient networked computing architectures, research challenges, and a case study. IEEE Access, 5, 9882-9910. https://doi.org/10.1109/ACCESS.2017.2702013

Bányai, T., Tamás, P., Illés, B., Stankevičiūtė, Ž., & Bányai, Á. (2019). Optimization of municipal waste collection routing: Impact of industry 4.0 technologies on environmental awareness and sustainability. International Journal of Environmental Research and Public Health, 16(4), 634. https://doi.org/10.3390/ijerph16040634

Bhagawati, M. T., Manavalan, E., Jayakrishna, K., & Venkumar, P. (2019). Identifying Key Success Factors of Sustainability in Supply Chain Management for Industry 4.0 Using DEMATEL Method. In Proceedings of International Conference on Intelligent Manufacturing and Automation (pp. 583-591). Springer, Singapore. https://doi.org/10.1007/978-981-13-2490-1_54

Bogers, M., Zobel, A. K., Afuah, A., Almirall, E., Brunswicker, S., Dahlander, L., ... & Hagedoorn, J. (2017). The open innovation research landscape: Established perspectives and emerging themes across different levels of analysis. Industry and Innovation, 24(1), 8-40. https://doi.org/10.1080/13662716.2016.1240068

Bonilla, S., Silva, H., Terra da Silva, M., Franco Gonçalves, R., & Sacomano, J. (2018). Industry 4.0 and sustainability implications: A scenario-based analysis of the impacts and challenges. Sustainability, 10(10), 3740. https://doi.org/10.3390/su10103740

Buer, S. V., Strandhagen, J. O., & Chan, F. T. (2018). The link between Industry 4.0 and lean manufacturing: mapping current research and establishing a research agenda. International Journal of Production Research, 56(8), 2924-2940. https://doi.org/10.1080/00207543.2018.1442945

Cakmakci, M. (2019). Interaction in Project Management Approach Within Industry 4.0. In Advances in Manufacturing II (pp. 176-189). Springer, Cham. https://doi.org/10.1007/978-3-030-18715-6_15

Cezarino, L. O., Liboni, L. B., Oliveira Stefanelli, N., Oliveira, B. G., & Stocco, L. C. (2019). Diving into emerging economies bottleneck: Industry 4.0 and implications for circular economy. Management Decision. 57, 1-22. https://doi.org/10.1108/MD-10-2018-1084

Cooke-Davies, T. (2002). The “real” success factors on projects. International Journal of Project Management, 20(3), 185-190. https://doi.org/10.1016/S0263-7863(01)00067-9

Dalenogare, L. S., Benitez, G. B., Ayala, N. F., & Frank, A. G. (2018). The expected contribution of Industry 4.0 technologies for industrial performance. International Journal of Production Economics, 204, 383-394. https://doi.org/10.1016/j.ijpe.2018.08.019

De Carolis, A., Macchi, M., Negri, E., & Terzi, S. (2017b, September). A maturity model for assessing the digital readiness of manufacturing companies. In IFIP International Conference on Advances in Production Management Systems (pp. 13-20). Springer, Cham. https://doi.org/10.1007/978-3-319-66923-6_2

de FSM Russo, R., & Camanho, R. (2015). Criteria in AHP: a systematic review of literature. Procedia Computer Science, 55, 1123-1132. https://doi.org/10.1016/j.procs.2015.07.081

de Sousa Jabbour, A. B. L., Jabbour, C. J. C., Foropon, C., & Godinho Filho, M. (2018). When titans meet–Can industry 4.0 revolutionise the environmentally-sustainable manufacturing wave? The role of critical success factors. Technological Forecasting and Social Change, 132, 18-25. https://doi.org/10.1016/j.techfore.2018.01.017

Durana, P., Kral, P., Stehel, V., Lazaroiu, G., & Sroka, W. (2019). Quality Culture of Manufacturing Enterprises: A possible way to adaptation to Industry 4.0. Social Sciences, 8(4), 124. https://doi.org/10.3390/socsci8040124

Fengque, P. E. I., Yifei, T. O. N. G., Fei, H. E., & Dongbo, L. I. (2017). Research on design of the smart factory for forging enterprise in the industry 4.0 environment. Mechanics, 23(1), 146-152. https://doi.org/10.5755/j01.mech.23.1.13662

Fettermann, D. C., Cavalcante, C. G. S., Almeida, T. D. D., & Tortorella, G. L. (2018). How does Industry 4.0 contribute to operations management?. Journal of Industrial and Production Engineering, 35(4), 255-268. https://doi.org/10.1080/21681015.2018.1462863

Frank, A. G., Dalenogare, L. S., & Ayala, N. F. (2019). Industry 4.0 technologies: Implementation patterns in manufacturing companies. International Journal of Production Economics, 210, 15-26. https://doi.org/10.1016/j.ijpe.2019.01.004

Ghobakhloo, M. (2018). The future of manufacturing industry: a strategic roadmap toward Industry 4.0. Journal of Manufacturing Technology Management, 29(6), 910-936. https://doi.org/10.1108/JMTM-02-2018-0057

Ghobakhloo, M. (2019). Determinants of information and digital technology implementation for smart manufacturing. International Journal of Production Research, 1-22. https://doi.org/10.1080/00207543.2019.1630775

Haseeb, M., Hussain, H. I., Ślusarczyk, B., & Jermsittiparsert, K. (2019). Industry 4.0: A solution towards technology challenges of sustainable business performance. Social Sciences, 8(5), 154. https://doi.org/10.3390/socsci8050154

Huang, C. J., Chicoma, T., Denisse, E., & Huang, Y. H. (2019). Evaluating the Factors that are Affecting the Implementation of Industry 4.0 Technologies in Manufacturing MSMEs, the Case of Peru. Processes, 7(3), 161. https://doi.org/10.3390/pr7030161

Ji, X. Y., Ye, H., Zhou, J. X., & Deng, W. L. (2016). Digital management technology and its application to investment casting enterprises. China Foundry, 13(5), 301-309. https://doi.org/10.1007/s41230-016-6011-0

Kamble, S. S., Gunasekaran, A., & Gawankar, S. A. (2018). Sustainable Industry 4.0 framework: A systematic literature review identifying the current trends and future perspectives. Process Safety and Environmental Protection, 117, 408-425. https://doi.org/10.1016/j.psep.2018.05.009

Kamble, S. S., Gunasekaran, A., & Sharma, R. (2018). Analysis of the driving and dependence power of barriers to adopt industry 4.0 in Indian manufacturing industry. Computers in Industry, 101, 107-119. https://doi.org/10.1016/j.compind.2018.06.004

Kamble, S., Gunasekaran, A., & Dhone, N. C. (2019). Industry 4.0 and lean manufacturing practices for sustainable organisational performance in Indian manufacturing companies. International Journal of Production Research, 1-19. https://doi.org/10.1080/00207543.2019.1630772

Kirchberger, M. A., & Pohl, L. (2016). Technology commercialization: a literature review of success factors and antecedents across different contexts. The Journal of Technology Transfer, 41(5), 1077-1112. https://doi.org/10.1007/s10961-016-9486-3

Ključnikov, A., Mura, L., & Sklenár, D. (2019). Information security management in SMEs: Factors of success. Entrepreneurship and Sustainability Issues, 6 (4). http://doi.org/10.9770/jesi.2019.6.4(37)

Leidecker, J. K., & Bruno, A. V. (1984). Identifying and using critical success factors. Long Range Planning, 17(1), 23-32. https://doi.org/10.1016/0024-6301(84)90163-8

Li, T., Liu, Y., Gao, L., & Liu, A. (2017). A cooperative-based model for smart-sensing tasks in fog computing. IEEE Access, 5, 21296-21311. https://doi.org/10.1109/ACCESS.2017.2756826

Liu, N., Chow, P. S., & Zhao, H. (2019). Challenges and critical successful factors for apparel mass customization operations: recent development and case study. Annals of Operations Research, 1-33. https://doi.org/10.1007/s10479-019-03149-7

Lu, S., Xu, C., Zhong, R. Y., & Wang, L. (2017). A RFID-enabled positioning system in automated guided vehicle for smart factories. Journal of Manufacturing Systems, 44, 179-190. https://doi.org/10.1016/j.jmsy.2017.03.009

Lucianetti, L., Jabbour, C. J. C., Gunasekaran, A., & Latan, H. (2018). Contingency factors and complementary effects of adopting advanced manufacturing tools and managerial practices: Effects on organizational measurement systems and firms' performance. International Journal of Production Economics, 200, 318-328. https://doi.org/10.1016/j.ijpe.2018.04.005

Luthra, S., & Mangla, S. K. (2018). Evaluating challenges to Industry 4.0 initiatives for supply chain sustainability in emerging economies. Process Safety and Environmental Protection, 117, 168-179. https://doi.org/10.1016/j.psep.2018.04.018

Maasz, G. J., & Darwish, H. (2018). Towards an initiative-based industry 4.0 maturity improvement process: master drilling as a case study. South African Journal of Industrial Engineering, 29(3), 92-107. https://doi.org/10.7166/29-3-2052

Manavalan, E., & Jayakrishna, K. (2019). A review of Internet of Things (IoT) embedded sustainable supply chain for industry 4.0 requirements. Computers e Industrial Engineering, 127, 925-953. https://doi.org/10.1016/j.cie.2018.11.030

Marnewick, C. & Marnewick, A. L. (2019). The Demands of Industry 4.0 on Project Teams. IEEE Transactions on Engineering Management. https://doi.org/10.1109/TEM.2019.2899350

Masood, T., & Egger, J. (2019). Augmented reality in support of Industry 4.0—Implementation challenges and success factors. Robotics and Computer-Integrated Manufacturing, 58, 181-195. https://doi.org/10.1016/j.rcim.2019.02.003

Matt, C., Hess, T., & Benlian, A. (2015). Digital transformation strategies. Business & information systems engineering, 57(5), 339-343. https://doi.org/10.1007/s12599-015-0401-5

Moeuf, A., Pellerin, R., Lamouri, S., Tamayo-Giraldo, S. e Barbaray, R. (2018). The industrial management of SMEs in the era of Industry 4.0. International Journal of Production Research, 56(3), 1118-1136. https://doi.org/10.1080/00207543.2017.1372647

Moktadir, M. A., Ali, S. M., Kusi-Sarpong, S., & Shaikh, M. A. A. (2018). Assessing challenges for implementing Industry 4.0: Implications for process safety and environmental protection. Process Safety and Environmental Protection, 117, 730-741. https://doi.org/10.1016/j.psep.2018.04.020

Nagy, J., Oláh, J., Erdei, E., Máté, D., & Popp, J. (2018). The role and impact of Industry 4.0 and the internet of things on the business strategy of the value chain—the case of Hungary. Sustainability, 10(10), 3491. https://doi.org/10.3390/su10103491

Nicoletti, L., & Padovano, A. (2019). Human factors in occupational health and safety 4.0: a cross-sectional correlation study of workload, stress and outcomes of an industrial emergency response. International Journal of Simulation and Process Modelling, 14(2), 178-195. https://www.inderscienceonline.com/doi/pdf/10.1504/IJSPM.2019.099912

Osei-Kyei R. & Chan A. P.C. (2015). Review of studies on the Critical Success Factors for Public–Private Partnership (PPP) projects from 1990 to 2013. International Journal of Project Management 33, 1335–1346. https://doi.org/10.1016/j.ijproman.2015.02.008

Piccarozzi, M., Aquilani, B., & Gatti, C. (2018). Industry 4.0 in management studies: A systematic literature review. Sustainability, 10(10), 3821. https://doi.org/10.3390/su10103821

Pollock, A., & Berge, E. (2018). How to do a systematic review. International Journal of Stroke, 13(2), 138-156. https://doi.org/10.1177/1747493017743796

RADUJKOVIĆ, Mladen; SJEKAVICA, Mariela. Project management success factors. Procedia engineering, v. 196, p. 607-615, 2017. https://doi.org/10.1016/j.proeng.2017.08.048

Rajput, S., & Singh, S. P. (2019). Connecting circular economy and Industry 4.0. International Journal of Information Management, 49, 98-113. https://doi.org/10.1016/j.ijinfomgt.2019.03.002

Rauch, E., Dallasega, P., & Matt, D. T. (2017). Distributed manufacturing network models of smart and agile mini-factories. International Journal of Agile Systems and Management, 10(3-4), 185-205. file:///C:/Users/silvi/Downloads/IJASM1003-0401RAUCH_164691.pdf

Rossini, M., Costa, F., Tortorella, G. L., & Portioli-Staudacher, A. (2019). The interrelation between Industry 4.0 and lean production: an empirical study on European manufacturers. The International Journal of Advanced Manufacturing Technology, 102(9-12), 3963-3976. https://doi.org/10.1007/s00170-019-03441-7

Scuotto, V., Del Giudice, M., Della Peruta, M. R., & Tarba, S. (2017). The performance implications of leveraging internal innovation through social media networks: an empirical verification of the smart fashion industry. Technological Forecasting and Social Change, 120, 184-194. https://doi.org/10.1016/j.techfore.2017.03.021

Sevinç, A., Gür, Ş., & Eren, T. (2018). Analysis of the Difficulties of SMEs in Industry 4.0 Applications by Analytical Hierarchy Process and Analytical Network Process. Processes, 6(12), 264. https://doi.org/10.3390/pr6120264

Shinohara, A. C., da Silva, E. H. D. R., de Lima, E. P., Deschamps, F., & da Costa, S. E. G. (2017). Critical success factors for digital manufacturing implementation in the context of Industry 4.0. In IIE Annual Conference. Proceedings. Institute of Industrial and Systems Engineers (IISE), (pp. 199-204). https://www.proquest.com/scholarly-journals/critical-success-factors-digital-manufacturing/docview/1951123581/se-2?accountid=44866

Singh, S., Misra, S. C., & Chan, F. T. (2019). Establishment of critical success factors for implementation of product lifecycle management systems. International Journal of Production Research, 1-20. https://doi.org/10.1080/00207543.2019.1605227

Slusarczyk, B. (2018) Industry 4.0 – Are you ready? Polish Journal of Management Studies, 17(1), 232-248. https://doi.org/10.17512/pjms.2018.17.1.19

Slusarczyk, B., Haseeb, M., & Hussain, H. I. (2019). Fourth industrial revolution: a way forward to attain better performance in the textile industry. Engineering Management in Production and Services, 11(2), 52-69. https://doi.org/10.2478/emj-2019-0011

Stachová, K., Papula, J., Stacho, Z., & Kohnová, L. (2019). External partnerships in employee education and development as the key to facing industry 4.0 challenges. Sustainability, 11(2), 345. https://doi.org/10.3390/su11020345

Tao, F., & Zhang, M. (2017). Digital twin shop-floor: a new shop-floor paradigm towards smart manufacturing. IEEE Access, 5, 20418-20427. https://doi.org/10.1109/ACCESS.2017.2756069

Theorin, A. , Bengtsson, K., Provost, J., Lieder, M., Johnsson, C., Lundholm, T., & Lennartson, B. (2017). An event-driven manufacturing information system architecture for Industry 4.0. International Journal of Production Research, 55(5), 1297-1311. https://doi.org/10.1080/00207543.2016.1201604

Tsai, W. H. (2018). Green production planning and control for the textile industry by using mathematical programming and industry 4.0 techniques. Energies, 11(8), 2072. https://doi.org/10.3390/en11082072

Tsai, W. H., & Lu, Y. H. (2018). A Framework of production planning and control with carbon tax under industry 4.0. Sustainability, 10(9), 3221. https://doi.org/10.3390/su10093221

Türkeș, M. C., Oncioiu, I., Aslam, H. D., Marin-Pantelescu, A., Topor, D. I., & Căpușneanu, S. (2019). Drivers and Barriers in Using Industry 4.0: A Perspective of SMEs in Romania. Processes, 7(3), 153. https://doi.org/10.3390/pr7030153

Varela, L., Araújo, A., Ávila, P., Castro, H., & Putnik, G. (2019). Evaluation of the Relation between Lean Manufacturing, Industry 4.0, and Sustainability. Sustainability, 11(5), 1439. https://doi.org/10.3390/su11051439

Xu, L. D., Xu, E. L., & Li, L. (2018). Industry 4.0: state of the art and future trends. International Journal of Production Research, 56(8), 2941-2962. https://doi.org/10.1080/00207543.2018.1444806

Zhang, Y., Qian, C., Lv, J., & Liu, Y. (2016). Agent and cyber-physical system based self-organizing and self-adaptive intelligent shopfloor. IEEE Transactions on Industrial Informatics, 13(2), 737-747. https://doi.org/10.1109/TII.2016.2618892