Colaboração com clientes e inovação aberta no desenvolvimento àgil de software: uma revisão sistemática de literatura




Colaboração com clientes, Cooperação. Metodologias ágeis, Inovação aberta, Desenvolvimento de novos produtos.


Esta pesquisa investiga as interfaces entre os temas colaboração com clientes, inovação aberta, desenvolvimento tecnológico e desenvolvimento ágil na literatura científica internacional. Foi realizada uma revisão sistemática de literatura e bibliometria de artigos disponíveis nas bases EBSCO, Scopus e Web of Science, publicados entre o período de 2014-2019. Foi selecionado um portfólio de 58 artigos para análise. Constatou-se que a maioria das pesquisas tem estudado a colaboração com clientes no contexto do desenvolvimento de bens/produtos. De um total de 58 artigos que abordaram a colaboração com clientes identificou-se 31 no contexto de desenvolvimento de novos bens/produtos, 15 no de software, 3 no de bens/produtos e serviços e 1 no de bens/produtos e software. No que diz respeito ao desenvolvimento de software, a colaboração com clientes tem sido mais explorada dentro do tema metodologias ágeis. Foram identificados que 13 artigos aplicados a desenvolvimento de software têm como tema as metodologias ágeis.


Ahuja, G. (2000). Collaboration networks, structural holes, and innovation: A longitudinal study. Administrative science quarterly, 45(3), 425-455.

Ali, A., Rehman, M., & Anjum, M. (2017). Framework For Applicability Of Agile Scrum Methodology: A Perspective Of Software Industry. International journal of advanced computer science and applications, 8(9), 225-232.

Araújo, C. A. (2006). Bibliometria: evolução histórica e questões atuais. Em questão, 12(1), 11-32.

Ashmore, S., & Wedlake, M. (2016). Developing the product your customer really wants: the value of an Agile partnership. Information Resources Management Journal (IRMJ), 29(3), 1-11.

Badillo, E. R., Galera, F. L., & Serrano, R. M. (2014). Cooperation in R&D, firm size and type of partnership: Evidence for the Spanish automotive industry. Research Institute of Applied Economics Working Paper, 30, 1-32.

Banerjee, S., & Sharma, A. K. (2015). Co-creation as a risk-sharing strategy for the development of innovative EUV lithography technology in the semiconductor industry. Technology Analysis & Strategic Management, 27(9), 1097-1113.

Beck, K., Beedle, M., Van Bennekum, A., Cockburn, A., Cunningham, W., Fowler, M., ... & Kern, J. (2001). Manifesto for agile software development.

Bengtsson, L., Lakemond, N., Lazzarotti, V., Manzini, R., Pellegrini, L., & Tell, F. (2015). Open to a select few? Matching partners and knowledge content for open innovation performance. Creativity and innovation management, 24(1), 72-86.

Bergadano, F., Bosio, G., & Spagnolo, S. (2014). Supporting collaboration between customers and developers: a framework for distributed, agile software development. International Journal of Distributed Systems and Technologies (IJDST), 5(2), 1-16.

Bonfanti, A., Del Giudice, M., & Papa, A. (2018). Italian craft firms between digital manufacturing, open innovation, and servitization. Journal of the Knowledge Economy, 9(1), 136-149.

Brasseur, T. M., Mladenow, A., & Strauss, C. (2017). Open business model innovation: Literature review and agenda for future research. Бизнес-информатика, (4 (42) eng).

Caballero, L., Moreno, A. M., & Seffah, A. (2014, September). Persona as a tool to involving human in agile methods: contributions from hci and marketing. In International Conference on Human-Centred Software Engineering (pp. 283-290). Springer, Berlin, Heidelberg.

Cassiman, B., & Veugelers, R. (2002). R&D cooperation and spillovers: some empirical evidence from Belgium. American Economic Review, 92(4), 1169-1184.

Chang, W., & Taylor, S. A. (2016). The effectiveness of customer participation in new product development: A meta-analysis. Journal of Marketing, 80(1), 47-64.

Chesbrough, H. W. (2003). Open innovation: The new imperative for creating and profiting from technology. Harvard Business Press.

Codini, A. P. (2015). Business networks along innovation life cycle. Journal of Business & Industrial Marketing, 30(3-4), 329-341.

Cohen, W. M., & Levinthal, D. A. (1990). Absorptive capacity: A new perspective on learning and innovation. Administrative science quarterly, 128-152.

Cooper, R. G. (2006). Managing technology development projects. Research-Technology Management, 49(6), 23-31.

Cooper, R. G. (2008). Perspective: The stage‐gate® idea‐to‐launch process—update, what's new, and nexgen systems. Journal of product innovation management, 25(3), 213-232.

Cooper, R. G. (2013). New products: What separates the winners from the losers and what drives success. PDMA handbook of new product development, 3-34.

Cooper, R. G., & Sommer, A. F. (2016). The agile–stage‐gate hybrid model: A promising new approach and a new research opportunity. Journal of Product Innovation Management, 33(5), 513-526.

Cooper, R. G., & Sommer, A. F. (2018). Agile–Stage-Gate for Manufacturers: Changing the Way New Products Are Developed Integrating Agile project management methods into a Stage-Gate system offers both opportunities and challenges. Research-Technology Management, 61(2), 17-26.

Cooper, R. G. (2019). The drivers of success in new-product development. Industrial Marketing Management, 76, 36-47.

Cruz-González, J., López-Sáez, P., & Navas-López, J. E. (2015). Absorbing knowledge from supply-chain, industry and science: The distinct moderating role of formal liaison devices on new product development and novelty. Industrial Marketing Management, 47, 75-85.

Dahlander, L., & Gann, D. M. (2010). How open is innovation?. Research policy, 39(6), 699-709.

da Silva, F. M., Oliveira, E. A. D. A. Q., & de Moraes, M. B. (2016). Innovation development process in small and medium technology-based companies. RAI Revista de Administração e Inovação, 13(3), 176-189.

de Oliveira Moraes, R. (2015). Lean Development e os Métodos Ágeis de Desenvolvimento. Revista ESPACIOS Vol. 36 (Nº 19) Año 2015.

Demo, P. (1995). Metodologia científica em ciências sociais. Editora Atlas.

Dingsøyr, T., Moe, N. B., Fægri, T. E., & Seim, E. A. (2018). Exploring software development at the very large-scale: a revelatory case study and research agenda for agile method adaptation. Empirical Software Engineering, 23(1), 490-520.

Eisenhardt, K. M. (1989). Building theories from case study research. Academy of management review, 14(4), 532-550.

Enkel, E., Gassmann, O., & Chesbrough, H. (2009). Open R&D and open innovation: exploring the phenomenon. R&d Management, 39(4), 311-316.

Eslami, M. H., & Lakemond, N. (2016). Knowledge integration with customers in collaborative product development projects. Journal of Business & Industrial Marketing.

Faems, D., Van Looy, B., & Debackere, K. (2005). Interorganizational collaboration and innovation: Toward a portfolio approach. Journal of product innovation management, 22(3), 238-250.

Farrukh, M., Shahzad, I. A., Meng, F., Wu, Y., & Raza, A. (2020). Three decades of research in the technology analysis & strategic management: a bibliometrics analysis. Technology Analysis & Strategic Management, 1-17.

Füller, J., Mühlbacher, H., Matzler, K., & Jawecki, G. (2009). Consumer empowerment through internet-based co-creation. Journal of management information systems, 26(3), 71-102.

Gama, F., Sjödin, D. R., & Frishammar, J. (2017). Managing interorganizational technology development: Project management practices for market‐and science‐based partnerships. Creativity and Innovation Management, 26(2), 115-127.

Gama, F., Frishammar, J., & Parida, V. (2019). Idea generation and open innovation in SMEs: When does market‐based collaboration pay off most?. Creativity and Innovation Management, 28(1), 113-123.

Gassmann, O., Enkel, E., & Chesbrough, H. (2010). The future of open innovation. R&d Management, 40(3), 213-221.

George, J. F., Scheibe, K., Townsend, A. M., & Mennecke, B. (2018). The amorphous nature of agile: no one size fits all. Journal of Systems and Information Technology.

Gómez, J., Salazar, I., & Vargas, P. (2016). Sources of information as determinants of product and process innovation. PloS one, 11(4), e0152743.

Goodman, J., Korsunova, A., & Halme, M. (2017). Our collaborative future: Activities and roles of stakeholders in sustainability‐oriented innovation. Business Strategy and the Environment, 26(6), 731-753.

Gruner, R. L., & Power, D. (2017). What’s in a crowd? Exploring crowdsourced versus traditional customer participation in the innovation process. Journal of Marketing Management, 33(13-14), 1060-1092.

Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis (Vol. 6): Pearson Prentice Hall Upper Saddle River.

Harhoff, D., Mueller, E., & Van Reenen, J. (2014). What are the channels for technology sourcing? Panel data evidence from German companies. Journal of Economics & Management Strategy, 23(1), 204-224.

Heredia, A., Garcia‐Guzman, J., Amescua‐Seco, A., & Velasco‐Diego, M. (2014). Agile practices adapted to mass‐market application development. Journal of Software: Evolution and Process, 26(9), 818-828.

Hochleitner, F. P., Arbussà, A., & Coenders, G. (2016). World-first innovations in an open innovation context. Journal of technology management & innovation, 11(3), 50-58.

Hofstetter, R., Aryobsei, S., & Herrmann, A. (2018). Should you really produce what consumers like online? Empirical evidence for reciprocal voting in open innovation contests. Journal of Product Innovation Management, 35(2), 209-229.

Hsu, Y. (2016). A value cocreation strategy model for improving product development performance. Journal of Business & Industrial Marketing.

Huizingh, E. K. (2011). Open innovation: State of the art and future perspectives. Technovation, 31(1), 2-9.

Kim, E., Lee, D., Bae, K., & Rim, M. (2015). Developing and evaluating new ICT innovation system: case study of Korea's smart media industry. ETRI Journal, 37(5), 1044-1054.

Krause, W., & Schutte, C. S. L. (2015). A perspective on open innovation in small-and medium-sized enterprises in South Africa, and design requirements for an open innovation approach. South African Journal of Industrial Engineering, 26(1), 163-178.

Kumar, G., & Bhatia, P. K. (2012). Impact of agile methodology on software development process. International Journal of Computer Technology and Electronics Engineering (IJCTEE), 2(4), 46-50.

Kunda, D., Mulenga, M., Sinyinda, M., & Chama, V. (2018). Challenges of Agile Development and Implementation in a Developing Country: A Zambia Case Study. J. Comput. Sci., 14(5), 585-600.

Lall, S. (1993). Understanding technology development. Development and change, 24(4), 719-753.

Lassen, A. H., & Laugen, B. T. (2017). Open innovation: on the influence of internal and external collaboration on degree of newness. Business Process Management Journal.

Laursen, K., & Salter, A. (2006). Open for innovation: the role of openness in explaining innovation performance among UK manufacturing firms. Strategic management journal, 27(2), 131-150.

Laursen, K., & Salter, A. J. (2014). The paradox of openness: Appropriability, external search and collaboration. Research policy, 43(5), 867-878.

Law, E. L. C., & Lárusdóttir, M. K. (2015). Whose experience do we care about? Analysis of the fitness of scrum and kanban to user experience. International Journal of Human-Computer Interaction, 31(9), 584-602.

Leber, M., Ivanišević, A., Borocki, J., Radišić, M., & Ślusarczyk, B. (2018). Fostering alliances with customers for the sustainable product creation. Sustainability, 10(9), 3204.

Leiponen, A., & Helfat, C. E. (2010). Innovation objectives, knowledge sources, and the benefits of breadth. Strategic management journal, 31(2), 224-236.

Lichtenthaler, U., & Lichtenthaler, E. (2009). A capability‐based framework for open innovation: Complementing absorptive capacity. Journal of management studies, 46(8), 1315-1338.

Maricato, J. D. M. (2010). Dinâmica das relações entre Ciência e Tecnologia: estudo Bibliométrico e Cientométrico de múltiplos indicadores de artigos e patentes em biodiesel (Doctoral dissertation, Universidade de São Paulo).

Nicolaescu, S. S., Palade, H. C., Dumitrascu, D. D., & Kifor, C. V. (2017). A new project management approach for R&D software projects in the automotive industry-continuous V-model. International Journal of Web Engineering and Technology, 12(2), 120-142.

Niemi-Grundström, M. (2014). Developing, evaluating and managing library with agile methods. Library Management.

Noh, H., & Lee, S. (2015). Perceptual factors affecting the tendency to collaboration in SMEs: Perceived importance of collaboration modes and partners. Journal of technology management & innovation, 10(3), 18-31.

Nordman, E. R., & Tolstoy, D. (2016). The impact of opportunity connectedness on innovation in SMEs’ foreign-market relationships. Technovation, 57, 47-57.

Otaduy, I., & Díaz, O. (2017). User acceptance testing for Agile-developed web-based applications: Empowering customers through wikis and mind maps. Journal of Systems and Software, 133, 212-229.

Parida, V., Sjödin, D. R., Lenka, S., & Wincent, J. (2015). Developing global service innovation capabilities: How global manufacturers address the challenges of market heterogeneity. Research-Technology Management, 58(5), 35-44.

Parida, V., Westerberg, M., & Frishammar, J. (2012). Inbound open innovation activities in high‐tech SMEs: the impact on innovation performance. Journal of small business management, 50(2), 283-309.

Park, E., & Kwon, S. J. (2018). Effects of innovation types on firm performance: an empirical approach in South Korean manufacturing industry. International Journal of Business Innovation and Research, 15(2), 215-230.

Petticrew, M., & Roberts, H. (2006). Systematic reviews in the social sciences: A practical guide. Oxford: Blackwell.

Piller, F. T., & Walcher, D. (2006). Toolkits for idea competitions: a novel method to integrate users in new product development. R&d Management, 36(3), 307-318.

Prabhu, J. (2016). A survey on slim process with developers in agile software agile software. International Journal of Pharmacy & Technology, 8(3), 15558-15565.

Prahalad, C. K., & Ramaswamy, V. (2004). Co‐creation experiences: The next practice in value creation. Journal of interactive marketing, 18(3), 5-14.

Randhawa, K., Wilden, R., & Hohberger, J. (2016). A bibliometric review of open innovation: Setting a research agenda. Journal of Product Innovation Management, 33(6), 750-772.

Rusu, G., & Avasilcăi, S. (2015, November). Innovation management based on proactive engagement of customers: A case study on LEGO Group. Part I: Innovation Management at Lego Group. In IOP Conference Series: Materials Science and Engineering (Vol. 95, p. 012143).

Ryzhkova, N., & Pesämaa, O. (2015). Absorptive capacity, collaboration with customers and innovation performance of gazelle companies in knowledge-intensive industries. International Journal of Innovation Management, 19(05), 1550059.

Rose, J., Jones, M., & Furneaux, B. (2016). An integrated model of innovation drivers for smaller software firms. Information & Management, 53(3), 307-323.

Shim, W., & Lee, S. W. (2019). An agile approach for managing requirements change to improve learning and adaptability. Journal of Industrial Information Integration, 14, 16-23.

Schuh, G., Dölle, C., Kantelberg, J., & Menges, A. (2018). Identification of Agile Mechanisms of Action As Basis for Agile Product Development. Procedia CIRP, 70, 19-24.

Sommer, A. F., Hedegaard, C., Dukovska-Popovska, I., & Steger-Jensen, K. (2015). Improved product development performance through Agile/Stage-Gate hybrids: The next-generation Stage-Gate process?. Research-Technology Management, 58(1), 34-45.

Silva, G., & Pereira da Silva, D. E. (2015). Open innovation in services and the role of the client in the business environment: an analysis with university students. Navus-revista de gestao e tecnologia, 5(3), 74-87.

Stefan, I., & Bengtsson, L. (2017). Unravelling appropriability mechanisms and openness depth effects on firm performance across stages in the innovation process. Technological Forecasting and Social Change, 120, 252-260.

Teece, D. J. (1992). Competition, cooperation, and innovation: Organizational arrangements for regimes of rapid technological progress. Journal of economic behavior & organization, 18(1), 1-25.

Tether, B. S. (2002). Who co-operates for innovation, and why: an empirical analysis. Research policy, 31(6), 947-967.

Tidd, J., Bessant, J., & Pavitt, K. (2008). Gestão da inovação. Bookman Editora.

Tidd, J., & Bessant, J. (2015). Gestão da inovação. Bookman Editora.

Tigre, P. B. (2006). Gestão da inovação. A economia da tecnologia no Brasil. Rio de Janeiro: Editora Campus.

Thanasopon, B., Papadopoulos, T., & Vidgen, R. (2018). How do firms open up the front-end of service innovation? A case study of IT-based service firms in Thailand. International Journal of Innovation Management, 22(01), 1850010.

Tobiassen, A. E., & Pettersen, I. B. (2018). Exploring open innovation collaboration between SMEs and larger customers. Baltic Journal of Management.

Tranekjer, T. L. (2017). Open Innovation: effects from external knowledge sources on abandoned innovation projects. Business Process Management Journal, 23(5), 918-935.

Tranfield, D., Denyer, D., & Smart, P. (2003). Towards a methodology for developing evidence‐informed management knowledge by means of systematic review. British journal of management, 14(3), 207-222.

Triguero, A., & Fernández, S. (2018). Determining the effects of open innovation: the role of knowledge and geographical spillovers. Regional Studies, 52(5), 632-644.

Uikey, N., & Suman, U. (2016). Tailoring for agile methodologies: a framework for sustaining quality and productivity. International Journal of Business Information Systems, 23(4), 432-455.

Van de Vrande, V., De Jong, J. P., Vanhaverbeke, W., & De Rochemont, M. (2009). Open innovation in SMEs: Trends, motives and management challenges. Technovation, 29(6-7), 423-437.

Von Hippel, E. (1988). The Sources of Innovation. Oxford University Press.

Von Hippel, E. (2005). Democratizing innovation: The evolving phenomenon of user innovation. Journal für Betriebswirtschaft, 55(1), 63-78.

Zahra, S. A., & George, G. (2002). Absorptive capacity: A review, reconceptualization, and extension. Academy of management review, 27(2), 185-203.

Zastempowski, M., & Przybylska, N. (2016). Cooperation in Creating Innovation in Polish Small and Medium-Sized Enterprises in the Light of Empirical Studies. Journal of Competitiveness, 8(2).




Como Citar

Silveira, T. B. J. da, & Lemos, D. da C. (2021). Colaboração com clientes e inovação aberta no desenvolvimento àgil de software: uma revisão sistemática de literatura. Revista De Gestão E Projetos, 12(1), 39–69.