Colaboração com clientes e inovação aberta no desenvolvimento àgil de software: uma revisão sistemática de literatura

Taiana Beatriz Junkes da Silveira; Dannyela da Cunha Lemos

doi:10.5585/gep.v12i1.18645

Autores

Taiana Beatriz Junkes da Silveira UDESC/ESAG https://orcid.org/0000-0003-2510-6584
Dannyela da Cunha Lemos UDESC/ESAG https://orcid.org/0000-0002-0221-1616

DOI:

https://doi.org/10.5585/gep.v12i1.18645

Palavras-chave:

Colaboração com clientes, Cooperação. Metodologias ágeis, Inovação aberta, Desenvolvimento de novos produtos.

Resumo

Esta pesquisa investiga as interfaces entre os temas colaboração com clientes, inovação aberta, desenvolvimento tecnológico e desenvolvimento ágil na literatura científica internacional. Foi realizada uma revisão sistemática de literatura e bibliometria de artigos disponíveis nas bases EBSCO, Scopus e Web of Science, publicados entre o período de 2014-2019. Foi selecionado um portfólio de 58 artigos para análise. Constatou-se que a maioria das pesquisas tem estudado a colaboração com clientes no contexto do desenvolvimento de bens/produtos. De um total de 58 artigos que abordaram a colaboração com clientes identificou-se 31 no contexto de desenvolvimento de novos bens/produtos, 15 no de software, 3 no de bens/produtos e serviços e 1 no de bens/produtos e software. No que diz respeito ao desenvolvimento de software, a colaboração com clientes tem sido mais explorada dentro do tema metodologias ágeis. Foram identificados que 13 artigos aplicados a desenvolvimento de software têm como tema as metodologias ágeis.

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