Perspectiva gerencial sobre o compartilhamento do conhecimento operário em empresas automotivas
DOI:
https://doi.org/10.5585/exactaep.2021.17741Palavras-chave:
Compartilhamento do Conhecimento, Fatores, Operários, Avaliação, AHP.Resumo
Na busca pela melhoria do compartilhamento do conhecimento operário em empresas de um setor representativo da economia brasileira, a presente pesquisa identificou e avaliou fatores relativos à gestão da produção, gestão do trabalho e gestão do conhecimento em empresas do setor automotivo. Os dados coletados foram obtidos por um questionário aplicado presencialmente com gestores de produção de três empresas (uma montadora, uma fabricante de autopeças e outra de motores) a fim de se avaliar a importância dos fatores estudados pela ótica gerencial. A avaliação das respostas usou o método Analytic Hierarchy Process - Incomplete Pairwise Comparison, que possibilitou evidenciar maior importância da conversa técnica-sistêmica entre os operários, o papel da instrução de trabalho e do treinamento nos processos de compartilhamento do conhecimento. A pesquisa contribui para a qualificação e o aprendizado de novos operários, além da investigação de um contexto favorável para criação e compartilhamento do conhecimento no “chão-de-fábrica”.
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