Aplicação do Mapeamento de Fluxo de Valor e Lean Healthcare na emergência de um hospital de referência regional

Lúcio Galvão Mendes, Danilo Ribamar Sá Ribeiro, Caio Eidt Ebert Dresch, Jackeline de Sousa da Silva, Enzo Morosini Frazzon

Resumo


A crescente busca de sistemas de saúde por melhoria de sua eficiência e eficácia, para atender ao aumento da demanda de atendimentos, pressupõe a redução dos desperdícios e agregação de valor. O setor de emergência, porta de entrada de grande parte dos pacientes, têm sido considerado um dos maiores desafios.  Nesse contexto, o Lean Healthcare emergiu como uma alternativa para a promoção de sistemas de saúde mais eficientes. A partir disso, este artigo objetiva propor melhorias no fluxo de emergência de um hospital de referência no meio-oeste de Santa Catarina, utilizando a ferramenta Mapeamento de Fluxo de Valor. Como resultado, identificou-se de maneira colaborativa os principais problemas no fluxo do paciente, a condição alvo a ser atingida, além das frentes de melhorias propostas, com vistas na redução do lead time. O trabalho visa contribuir na expansão do conhecimento referente à gestão e a práticas enxutas no departamento de emergência de hospitais de referência regionais.

Palavras-chave


Lean Healthcare; Mapeamento de Fluxo de Valor; Emergência.

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Referências


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DOI: https://doi.org/10.5585/exactaep.2021.20642

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