Vol. 19 No. 3 (2021): (jul./set.)

Published: 2021-07-23

Papers

  • Performance evaluation of reverse logistics in the civil construction sector

    Gabriela Hammes, Eduarda Dutra de Souza, Carlos Manuel Taboada Rodriguez
    497-522
    DOI: https://doi.org/10.5585/exactaep.2021.10486

  • Using AHP to improve manufacturing processes in TPM on industrial and port complex

    Fagner José Coutinho de Melo, Juliana Valença Sousa, Joás Tomaz de Aquino, Taciana de Barros Jerônimo
    523-549
    DOI: https://doi.org/10.5585/exactaep.2021.16693

  • Mapping the perception of internal customers on the quality of processes: case study in the automotive industry

    Renato Logiúdice, Athos Paulo Tadeu Pacchini, Wagner Cezar Lucato
    550-563
    DOI: https://doi.org/10.5585/exactaep.2021.13378

  • Development of constructs for 4IS framework operationalization

    Lucas dos Santos Matos, Sandra Rolim Ensslin
    564-586
    DOI: https://doi.org/10.5585/exactaep.2021.10906

  • Management of project portfolio in professional association: an approach using the MACBETH Method

    Janine Campos Botelho, Peri Guilherme Monteiro da Silva, Leonardo Augusto Lobato Bello
    587-608
    DOI: https://doi.org/10.5585/exactaep.2021.14234

  • Development of methodology for well casing project management

    Joao Paulo Lima Santos, Eduardo Toledo de Lima Junior, Lucas Pereira de Gouveia, Silvio Ribeiro Dias Junior
    609-622
    DOI: https://doi.org/10.5585/exactaep.2021.14620

  • The impact of social CRM on B2B and SMEs

    Charles Ristow, Edna Gessner, Edson Pacheco Paladini
    623-640
    DOI: https://doi.org/10.5585/exactaep.2021.14651

  • Service quality dimensions in the context of a civil construction technology laboratory in Brazil

    Suélen Bebber, Marcelo Benetti Correa da Silva, Taila da Silveira, Gabriel Sperandio Milan
    641-658
    DOI: https://doi.org/10.5585/exactaep.2021.14746

  • Discrete simulation applied to retail queue management

    Diego Galileu de Moraes, Adriano Maniçoba da Silva
    659-677
    DOI: https://doi.org/10.5585/exactaep.2021.14842

  • A construction building material supplier assessment with a multi-criteria approach

    Maria Micheline Barreto Gomes, Vanessa Ribeiro Campos, Lárdner Gadelha Chaves
    678-692
    DOI: https://doi.org/10.5585/exactaep.2021.15939

  • Analysis of economical feasibility of the implantation of a photovoltaic energy system in a micro-company in the Amazonian state

    Vitoria de Melo Freires, Ely Sena de Almeida, Viviane de Melo Freires
    693-705
    DOI: https://doi.org/10.5585/exactaep.2021.15956

  • Evolutionary algorithms application in the optimization of a cut of a paper supply chain

    Mauricio Mattos, Mariana Kleina, Marcos Augusto Mendes Marques, Wiliam de Assis Silva
    706-727
    DOI: https://doi.org/10.5585/exactaep.2021.16318