Communication Management and Knowledge Management in complex projects: a literature review

Jeniffer de Nadae; Marly Monteiro Carvalho

doi:10.5585/gep.v10i1.10910

Autores

Jeniffer de Nadae Universidade de São Paulo Universidade Federal do Cariri
Marly Monteiro Carvalho Escola Politécnica da Universidade de São Paulo

DOI:

https://doi.org/10.5585/gep.v10i1.10910

Palavras-chave:

Comunicação, Conhecimento, Complexo, Projeto, Bibliometria.

Resumo

A complexidade dos projetos pode intensificar o papel da comunicação e do conhecimento da equipe, devido à maior necessidade de coordenação e tomada de decisão. Assim, o objetivo deste trabalho é analisar publicações sobre comunicação e conhecimento em projetos complexos, através de uma revisão sistemática da literatura e bibliometria. Para a revisão sistemática da literatura, buscou-se artigos utilizando os termos “comunicação * e complexo * e projeto * e conhecimento” nas bases de dados Scopus e Web of Science, permitindo analisar os principais autores sobre o tema, tendências de pesquisa e lacunas literatura que possibilitará o desenvolvimento de pesquisas futuras que contribuirão para a questão. Vale ressaltar que a literatura abrange estudos sobre gestão da comunicação em equipes de projetos, mais precisamente sobre o armazenamento e compartilhamento de conhecimento em TI, saúde, física, química e construção. A gestão da comunicação e a gestão do conhecimento em projetos complexos, que segundo a teoria são projetos de difícil entendimento e previsão, com informações complexas, muitos envolvidos, com interdependência entre projetos, entre outras propriedades que diferem de projetos, projetos complexos já apresenta diversos desafios que incluem problemas com comunicação e gestão do conhecimento. Assim, com a base de artigos investigados, poucos estudos relacionam-se com a gestão da comunicação e gestão do conhecimento em projetos. Individualmente os temas são estudados por diversos autores, conforme apresentados nas tabelas e análises deste estudo. Este trabalho contribui para uma melhor compreensão da gestão do conhecimento e gestão da comunicação em projetos complexos, bem como esta pesquisa pode abrir caminho para uma melhor compreensão acadêmica dos mecanismos subjacentes às barreiras e resistência ao conhecimento e comunicação em projetos complexos e de melhores maneiras de abordar e reduzir essas barreiras.

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