O que fazer quando não há Product Owner? um estudo sobre a ausência desse papel

Ana Paula dos Reis Lima, Daniel Capaldo Amaral

Resumo


A abordagem de gerenciamento ágil de projetos inova ao estabelecer um conjunto de novas práticas de gestão, como planejamento iterativo, visão do produto e participação ativa do cliente no processo de desenvolvimento do projeto. A participação ativa do cliente é implementada por meio da figura do Product Owner. Porém, como proceder quando esse profissional não está presente ou não está comprometido? Como suas tarefas são distribuídas entre os membros da equipe? Essas tarefas são realmente feitas? Qual o impacto? Essa pesquisa analisa equipes que não contam com o papel específico de Product Owner. Para tal, empregou-se uma revisão das tarefas designadas pela literatura para esse papel e, a partir desses resultados, fez-se uma pesquisa do tipo estudo de caso em equipes que fazem uso das práticas do gerenciamento ágil sem a presença do Product Owner. O trabalho identificou que nos projetos com o Product Owner pouco atuante houve prejuízo maior que um projeto em que não havia este papel formalmente definido, sendo distribuído para outros profissionais. Os resultados apontam a proposição de que o Scrum Master poder ficar sobrecarregado quando o Product Owner não faz suas tarefas a contento. Por fim, apesar do entendimento da importância e necessidade desse papel, foi possível perceber que os projetos estudados tiveram sucesso para os clientes mesmo sem a presença Product Owner. Recomenda-se estudos futuros que possam generalizar estes resultados identificando a melhor forma de distribuir os papéis do Product Owner em situações de ausência.


Palavras-chave


Product Owner; Agilidade; Scrum master; Responsabilidades; Gerenciamento de projetos; Ágil.

Texto completo:

PDF

Referências


Adikari, S., McDonald, C.M., & Campbell, J. (2013). Agile user experience design: A design science enquiry.

Almeida, L. F. M., Conforto, E. C., Silva, S. L., & Amaral, D. C. (2012). Fatores críticos da agilidade no gerenciamento de projetos de desenvolvimento de novos produtos. Produto & Produção, 13(1). https://doi.org/10.22456/1983-8026.24824

Almeida, L. F. M. d., Conforto, E. C., Luis da Silva, S., & Amaral, D. C. (2015). Avaliação do desempenho em agilidade na gestão de projetos. Production, 26(4), 757–770. https://doi.org/10.1590/0103-6513.116213

Amaral, D., Conforto, E., Benassi, J., and De Araujo, C. (2011). Gerenciamento Ágil de Projetos: Aplicação em produtos inovadores. Editora Saraiva, São Paulo.

Angelov, S., Meesters, M., & Galster, M. (2016). Architects in scrum: What challenges do they face? In Software architecture (pp. 229–237). Springer International Publishing. https://doi.org/10.1007/978-3-319-48992-6_17

Asghar, A. R., Bhatti, S. N., Tabassum, A., Sultan, Z., and Abbas, R. (2016). Role of requirements elicitation & prioritization to optimize quality in scrum agile development. International Journal of Advanced Computer Science and Applications, 7(12). https://doi.org/10.14569/ijacsa.2016.071239

Asghar, A. R., Tabassum, A., Bhatti, S. N., & Jadi, A. M. (2017a). Impact and challenges of requirements elicitation & prioritization in quality to agile process: Scrum as a case scenario. In 2017 international conference on communication technologies (comtech). IEEE. https://doi.org/10.1109/comtech.2017.8065749

Asghar, A. R., Tabassum, A., Bhatti, S. N., and Shah, S. A. A. (2017b). The impact of analytical assessment of requirements prioritization models: An empirical study. International Journal of Advanced Computer Science and Applications, 8(2). https://doi.org/10.14569/ijacsa.2017.080240

Ayunda, P. L., & Budiardjo, E. K. (2020). Evaluation of scrum practice maturity in software development of mobile communication application. In 2020 3rd international conference on computer and informatics engineering (IC2IE). IEEE. https://doi.org/10.1109/ic2ie50715.2020.9274625

Bass, J. M. (2013). Agile method tailoring in distributed enterprises: Product Owner teams. In 2013 IEEE 8th International Conference on Global Software Engineering, pages 154–163, Bari. Institute of Electricaland Electronics Engineers (IEEE). https://doi.org/10.1109/ICGSE.2013.27

Bass, J. M. (2015). How Product Owner teams scale agile methods to large distributed enterprises. Empirical Software Engineering, 20(6), 1525–1557. https://doi.org/10.1007/s10664-014-9322-z

Bass, J. M., Beecham, S., Razzak, M. A., Canna, C. N., & Noll, J. (2018). Poster: An empirical study of the Product Owner role in scrum. In ICSE '18: 40th international conference on software engineering. ACM. https://doi.org/10.1145/3183440.3195066

Baumgart, R., Holten, R., and Hummel, M. (2015). Personality traits of scrum roles in agile software development teams - a qualitative analysis. volume 2015-May, Münster. Association for Information Systems (AIS). https://doi.org/10.18151/7217275

Beck, K., Beedle, M., van Bennekum, A., Cockburn, A., Cunningham, W., Fowler, M., Grenning, J., Highsmith, J., Hunt, A., Jeffries, R., Kern, J., Marick, B., Martin, R. C., Mellor, S., Schwaber, K., Sutherland, J., and Thomas, D. (2001). Manifesto for agile software development.

Begosso, L. R., Franco, L. H. B., da Cunha, D. S., Begosso, L. C., and Assoc Comp, M. (2019). Simscrumf: a game for supporting the process of teaching scrum. Proceedings of 9th International Conference on Information Communication and Management (Icicm 2019), pages 27–31. https://doi.org/10.1145/3357419.3357426

Berntzen, M., Moe, N. B., & Stray, V. (2019). The Product Owner in large-scale agile: An empirical study through the lens of relational coordination theory. In Lecture notes in business information processing (pp. 121–136). Springer International Publishing. https://doi.org/10.1007/978-3-030-19034-7_8

Conforto, E., Capaldo Amaral, D., and da Silva, L. (2011). Roteiro para Revisão Bibliográfica Sistemática: Aplicação no Desenvolvimento de Produtos e Gerenciamento de Projetos. 8º Congresso Brasileiro de Gestão de Desenvolvimento de Produto – CBGDP 2011, 8.

Conforto, E. C., Amaral, D. C., da Silva, S. L., Di Felippo, A., & Kamikawachi, D. S. L. (2016). The agility construct on project management theory. International Journal of Project Management, 34(4), 660–674. https://doi.org/10.1016/j.ijproman.2016.01.007

Cooper, R. G., & Sommer, A. F. (2016). Agile-Stage-Gate: New idea-to-launch method for manufactured new products is faster, more responsive. Industrial Marketing Management, 59, 167–180. https://doi.org/10.1016/j.indmarman.2016.10.006

Daneva, M., & Wang, C. (2018). Security requirements engineering in the agile era: How does it work in practice? In 2018 IEEE 1st international workshop on quality requirements in agile projects (quarap). IEEE. https://doi.org/10.1109/quarap.2018.00008

Demi, S., Colomo-Palacios, R., Johansen, S. H., & Sánchez-Gordón, M. (2020). Mapping human values and scrum roles. In ICSE '20: 42nd international conference on software engineering. ACM. https://doi.org/10.1145/3387940.3391467

Denning, S. (2012). How Agile can transform manufacturing: The case of Wikispeed. Strategy & Leadership, 40(6), 22–28. https://doi.org/10.1108/10878571211278859

Dirks, S. (2020). Persona design in participatory agile software development. In HCI international 2020 – late breaking papers: Universal access and inclusive design (pp. 52–64). Springer International Publishing. https://doi.org/10.1007/978-3-030-60149-2_5

Dyba, T., & Dingsoyr, T. (2009). What do we know about agile software development? IEEE Software, 26(5), 6–9. https://doi.org/10.1109/ms.2009.145

Eckstein, J. (2010). Roles and responsibilities in feature teams. In Agility across time and space (pp. 289–299). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-642-12442-6_19

Ereiz, Z., & Music, D. (2019). Scrum without a scrum master. In 2019 IEEE international conference on computer science and educational informatization (CSEI). IEEE. https://doi.org/10.1109/csei47661.2019.8938877

Forowicz, P. (2020). Approaches to business analysis in scrum at stepstone—case study. In Data-Centric business and applications (pp. 211–223). Springer International Publishing. https://doi.org/10.1007/978-3-030-34706-2_11

Galster, M., Angelov, S., Meesters, M., & Diebold, P. (2016). A multiple case study on the architect’s role in scrum. In Product-Focused software process improvement (pp. 432–447). Springer International Publishing. https://doi.org/10.1007/978-3-319-49094-6_29

Garcia, L. A., OliveiraJr, E., Leal, G. C. L., Morandini, M., & Urbanowski, S. (2020). Adaptations of Scrum roles in software projects. In SBES '20: 34th brazilian symposium on software engineering. ACM. https://doi.org/10.1145/3422392.3422403

Gemino, A., Horner Reich, B., & Serrador, P. M. (2020). Agile, traditional, and hybrid approaches to project success: Is hybrid a poor second choice? Project Management Journal, 875697282097308. https://doi.org/10.1177/8756972820973082

Gupta, R. K., Jain, S., Singh, B., & Jha, S. K. (2019). Key factors in scaling up agile team in matrix organization. In ISEC'19: 12th innovations in software engineering conference. ACM. https://doi.org/10.1145/3299771.3299793

Gupta, R. K., Jain, S., & Singh, B. (2018). Challenges in scaling up a globally distributed legacy product. In ICSE '18: 40th international conference on software engineering. ACM. https://doi.org/10.1145/3196369.3196389

Heikkilä, V. T., Paasivaara, M., Lasssenius, C., Damian, D., & Engblom, C. (2017). Managing the requirements flow from strategy to release in large-scale agile development: A case study at Ericsson. Empirical Software Engineering, 22(6), 2892–2936. https://doi.org/10.1007/s10664-016-9491-z

Holzmann, V. and Panizel, I. (2013). Communications Management in Scrum Projects. pages 67–74. Proceedings of the European Conference on Information Management and Evaluation. Institute, P. M. (2017). Agile Practice Guide. Project Management Institute, Newton Square, PA.

Judy, K. H., & Krumins-Beens, I. (2008). Great scrums need great Product Owners: Unbounded collaboration and collective Product Ownership. In 2008 41st annual hawaii international conference on system sciences. IEEE. https://doi.org/10.1109/hicss.2008.186

Kikitamara, S., & Noviyanti, A. A. (2018). A conceptual model of user experience in scrum practice. In 2018 10th international conference on information technology and electrical engineering (ICITEE). IEEE. https://doi.org/10.1109/iciteed.2018.8534905

Kristinsdottir, S., Larusdottir, M., & Cajander, Å. (2016). Responsibilities and challenges of Product Owners at spotify - an exploratory case study. In Lecture notes in computer science (pp. 3–16). Springer International Publishing. https://doi.org/10.1007/978-3-319-44902-9_1

Kude, T., Mithas, S., Schmidt, C. T., & Heinzl, A. (2019). How pair programming influences team performance: The role of backup behavior, shared mental models, and task novelty. Information Systems Research, 30(4), 1145–1163. https://doi.org/10.1287/isre.2019.0856

Kumlander, D. (2014). Product Owner responsibilities in the project assurance process: Bridging uncertainties gaps. In Lecture notes in electrical engineering (pp. 515–519). Springer International Publishing. https://doi.org/10.1007/978-3-319-06773-5_69

Kuusinen, K. (2014). Improving UX work in scrum development: A three-year follow-up study in a company. In Human-Centered software engineering (pp. 259–266). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-662-44811-3_17

Lehtinen, T. O. A., Virtanen, R., Heikkilä, V. T., & Itkonen, J. (2015). Why the development outcome does not meet the Product Owners’ expectations? In Lecture notes in business information processing (pp. 93–104). Springer International Publishing. https://doi.org/10.1007/978-3-319-18612-2_8

Lill, P. A., Wald, A., & Gleich, R. (2019). Agility and the role of project — internal control systems for innovation project performance. International Journal of Innovation Management, 24(07), 2050064. https://doi.org/10.1142/s1363919620500644

Llopis, F., & Guerrero, F. G. (2018). Introducing competitiveness and industry involvement as learning tools. In 2018 IEEE global engineering education conference (EDUCON). IEEE. https://doi.org/10.1109/educon.2018.8363243

Loiro, C., Castro, H., Ávila, P., Cruz-Cunha, M. M., Putnik, G. D., & Ferreira, L. (2019). Agile project management: A communicational workflow proposal. Procedia Computer Science, 164, 485–490. https://doi.org/10.1016/j.procs.2019.12.210

Lowery, M., Evans, M. & Eckstein, J. (2007). Scaling Product Ownership. Agile 2007, Proceedings. IEEE. https://doi.org/10.1109/agile.2007.51

Mahnic, V. (2012). A capstone course on agile software development using scrum. IEEE Transactions on Education, 55(1), 99–106. https://doi.org/10.1109/te.2011.2142311

Mahnic, V. (2015). From scrum to kanban: Introducing lean principles to a software engineering capstone course. International Journal of Engineering Education, 31(4):1106–1116.

Matturro, G., Cordovés, F., and Solari, M. (2018). An exploratory study of the role of Product Owner in industrial practice. pages 49–60, Copiapó, Chile.

Matturro, G., Fontán, C., & Raschetti, F. (2015). Soft Skills in Scrum Teams. A survey of the most valued to have by Product Owners and Scrum Masters. In The 27th international conference on software engineering and knowledge engineering. KSI Research Inc. and Knowledge Systems Institute Graduate School. https://doi.org/10.18293/seke2015-026

Miguel, P. A. C., Fleury, A., Mello, C. H. P., Nakano, D. N., Turrioni, J. B., Ho, L. L., Morabito, R., Martins, R. A., and Pureza, V. (2010). Metodologia de pesquisa em engenharia de produção e gestão de operações. Elsevier, Rio de Janeiro.

Miler, J., & Gaida, P. (2020). Identification of the agile mindset and its comparison to the competencies of selected agile roles. In Lecture notes in business information processing (pp. 41–62). Springer International Publishing. https://doi.org/10.1007/978-3-030-37534-8_3

Moe, N. B., Dingsøyr, T., & Dybå, T. (2010). A teamwork model for understanding an agile team: A case study of a Scrum project. Information and Software Technology, 52(5), 480–491. https://doi.org/10.1016/j.infsof.2009.11.004

Muller, M. (2019). Agile challenges and chances for open source: Lessons learned from managing a FLOSS project. In 2018 IEEE conference on open systems (ICOS ). IEEE. https://doi.org/10.1109/icos.2018.8632819

Newman, W. T., & Emmert, G. (2015). Common BIT test station agile development approach. In 2015 ieee autotestcon. IEEE. https://doi.org/10.1109/autest.2015.7356521

Noll, J., Razzak, M. A., Bass, J. M., & Beecham, S. (2017). A study of the scrum master’s role. In Product-Focused software process improvement (pp. 307–323). Springer International Publishing. https://doi.org/10.1007/978-3-319-69926-4_22

Norman, D. A. (2002). The Design of Everyday Things. Basic Books, New York, reprint paperback edition.

Oliveira, F., Goldman, A., & Santos, V. (2015). Managing technical debt in software projects using scrum: An action research. In 2015 agile conference (AGILE). IEEE. https://doi.org/10.1109/agile.2015.7

Olsson, H. H., & Bosch, J. (2015). Towards continuous validation of customer value. In XP 2015 workshops: XP 2015 scientific workshops proceedings. ACM. https://doi.org/10.1145/2764979.2764982

Oomen, S., De Waal, B., Albertin, A., and Ravesteyn, P. (2017). How can scrum be succesful? competences of the scrum Product Owner. pages 131–142, Guimarães, Portugal. Association for Information Systems (AIS).

Paasivaara, M., Heikkila, V. T., & Lassenius, C. (2012). Experiences in scaling the Product Owner role in large-scale globally distributed scrum. In 2012 7th IEEE international conference on global software engineering (ICGSE). IEEE. https://doi.org/10.1109/icgse.2012.41

Paasivaara, M., & Lassenius, C. (2016). Scaling scrum in a large globally distributed organization: A case study. In 2016 IEEE 11th international conference on global software engineering (ICGSE). IEEE. https://doi.org/10.1109/icgse.2016.34

Pham, Y. D., Montgomery, L., & Maalej, W. (2019). Renovating requirements engineering: First thoughts to shape requirements engineering as a profession. In 2019 IEEE 27th international requirements engineering conference workshops (REW). IEEE. https://doi.org/10.1109/rew.2019.00008

Power, K. (2014). Definition of ready: An experience report from teams at cisco. In Lecture notes in business information processing (pp. 312–319). Springer International Publishing. https://doi.org/10.1007/978-3-319-06862-6_25

Remta, D., Doležel, M., & Buchalcevová, A. (2020). Exploring the Product Owner role within safe implementation in a multinational enterprise. In Agile processes in software engineering and extreme programming – workshops (pp. 92–100). Springer International Publishing. https://doi.org/10.1007/978-3-030-58858-8_10

Schwaber, K. (2004). Agile Project Management With Scrum. Microsoft Press, Redmond, WA, USA.

Schwaber, K. (2007). The Enterprise and Scrum. Microsoft Press, Redmond, WA.

Schwaber, K. and Sutherland, J. (2017). The scrum guide. Scrumguides.Org.

Schwaber, K. and Sutherland, J. (2020). The scrum guide. Scrumguides.Org.

Shastri, Y., Hoda, R., & Amor, R. (2016). Does the “project manager” still exist in agile software development projects? In 2016 23rd asia-pacific software engineering conference (APSEC). IEEE. https://doi.org/10.1109/apsec.2016.019

Shastri, Y., Hoda, R., & Amor, R. (2021). The role of the project manager in agile software development projects. Journal of Systems and Software, 173, 110871. https://doi.org/10.1016/j.jss.2020.110871

Sljivar, I., & Gunasekaran, A. (2018). Agile-Scrum for facility design project management. In SPE western regional meeting. Society of Petroleum Engineers. https://doi.org/10.2118/190080-ms

Sverrisdottir, H. S., Ingason, H. T., & Jonasson, H. I. (2014). The role of the Product Owner in scrum-comparison between theory and practices. Procedia - Social and Behavioral Sciences, 119, 257–267. https://doi.org/10.1016/j.sbspro.2014.03.030

Unger-Windeler, C., Klunder, J., & Schneider, K. (2019). A mapping study on Product Owners in industry: Identifying future research directions. In 2019 IEEE/ACM international conference on software and system processes (ICSSP). IEEE. https://doi.org/10.1109/icssp.2019.00026

Unger‐Windeler, C., Klünder, J. A., Reuscher, T., & Schneider, K. (2020). Are Product Owners communicators? A multi‐method research approach to provide a more comprehensive picture of Product Owners in practice. Journal of Software: Evolution and Process. https://doi.org/10.1002/smr.2311

Unger-Windeler, C., & Klünder, J. (2018). On the tasks and characteristics of Product Owners: A case study in the oil and gas industry. In Product-Focused software process improvement (pp. 3–11). Springer International Publishing. https://doi.org/10.1007/978-3-030-03673-7_1

Unger-Windeler, C., & Schneider, K. (2019). Expectations on the Product Owner role in systems engineering - A scrum team's point of view. In 2019 45th euromicro conference on software engineering and advanced applications (SEAA). IEEE. https://doi.org/10.1109/seaa.2019.00050

Yin, R. (2014). Estudo de Caso: Planejamento e Métodos. Sage Publication, Londres.

Wonohardjo, E., Sunaryo, R., Sudiyono, Y., Surantha, N., and Suharjito (2019). A systematic review of scrum in software development. International Journal on Informatics Visualization, 3(2):108–112. http://dx.doi.org/10.30630/joiv.3.2.167

Wu, Y., Guimaraes, A., & Wang, Z. (2020). Product Owners at hesburgh libraries: Increasing stakeholder engagement and accountability through continuous organizational enhancement. Journal of Library Administration, 60(7), 695–713. https://doi.org/10.1080/01930826.2020.1797329

Zieris, F., & Salinger, S. (2013). Doing scrum rather than being agile: A case study on actual nearshoring practices. In 2013 IEEE 8th international conference on global software engineering (ICGSE). IEEE. https://doi.org/10.1109/icgse.2013.26




DOI: https://doi.org/10.5585/gep.v13i2.22209

Apontamentos

  • Não há apontamentos.


Direitos autorais 2022 Revista de Gestão e Projetos

Licença Creative Commons
Esta obra está licenciada sob uma licença Creative Commons Atribuição - Não comercial - Compartilhar igual 4.0 Internacional.

GeP – Revista Gestão e Projetos
ISSN da versão eletronica: 2236-0972
www.revistagep.org

GeP – Revista Gestão e Projetos ©2022 Todos os direitos reservados

Esta obra está licenciada com uma licença
Creative Commons Atribuição-NãoComercial-CompartilhaIgual 4.0 Internacional