Identificação dos desafios de gestão de equipes virtuais em projetos de inovação: uma revisão sistemática de literatura

Irapuan Glória Júnior; Marcirio Silveira Chaves

doi:10.5585/gep.v15i2.26102

Authors

Irapuan Glória Júnior Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS) https://orcid.org/0000-0003-2973-3470
Marcirio Silveira Chaves Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS) https://orcid.org/0000-0002-3554-0328

DOI:

https://doi.org/10.5585/gep.v15i2.26102

Keywords:

innovation, Projects, Technology, Virtual Teams, Project management, Team management

Abstract

Innovation is one way to maintain companies' competitiveness, being carried out through technological projects, which require different profiles of team members that may not be available in the region, requiring the creation of virtual teams. The present study identifies what has been researched on the management characteristics and behavior of local and global virtual team members. This systematic literature review includes 48 articles from 2013 to 2023 published in the Scopus database, identifying nine themes, the main ones being new forms of coordination and collaboration between members and the work environment. The main journals that have published these themes and the main methodologies used were presented. The contributions to the field of project management are the aspects of technological innovation projects to be deepened and the presentation of 22 research questions to guide the evolution of the academic field.

Author Biographies

Irapuan Glória Júnior, Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS)

Possui graduação em Análise de Sistemas (USF), pós-graduação em Consultoria em Internet (FASP), MBA em Administração em Marketing (UniSantanna), mestre em Administração em Gestão de Projetos (UniNove), doutor e pós-doutor em Engenharia da Produção (UNIP).

No ambiente acadêmico é professor de pós-graduação no SENAC (MBA em Gestão de Projetos) e na UNIP (MBA em Segurança da Informação) e de graduação na Faculdade de Tecnologia (FATEC) e na Universidade Paulista (UNIP). Atua como Coordenador do Curso de Segurança da Informação na Fatec Santana de Parnaíba.

É palestrante de novos métodos para o desenvolvimento de sistemas comerciais e Jogos Digitais com o uso da abordagem Canvas, Indústria 4.0 e Scrum.

Publicou artigos científicos em diversas revistas nacionais e internacionais. Possui experiência em gestão de projetos, atuando principalmente nos seguintes temas: gestão de projetos de TI, quarta revolução industrial, riscos em projetos de TI, integração de sistemas e stakeholders. Atua como gerente de projetos na NEW DESIGN Tecnologia e Informação em projetos relacionados a TI.

A vertente técnica inclui experiência em linguagens orientadas a objetos, banco de dados, análise e projeto de sistemas, engenharia de software e metodologias de desenvolvimento ágil para fábricas de software.

Prestou serviços como analista sênior nas empresas BCN (BRADESCO), Boehringer Ingelheim Pharma, Carrefour e TV Cidade (NET). Coordenou equipes de trabalho na VIVO (antes TELEFÔNICA), na Chiptek e na NEW DESIGN. Possui mais de 25 anos de experiência.

Marcirio Silveira Chaves, Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS)

Marcirio Silveira Chaves é doutor em Informática pela Universidade de Lisboa, mestre em Ciência da Computação pela Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS) e graduado em Informática - Análise de Sistemas pela Universidade do Vale do Rio dos Sinos (UNISINOS). Durante o mestrado passou dois meses trabalhando no Laboratorio de Bases de Datos da Universidade da Coruña na Galícia. Realizou seu doutorado na Linguateca e na unidade de pesquisa LaSIGE, equipe XLDB. Em 2012, foi Professor Visitante na Universidade de Barcelona, onde ministrou um workshop intitulado "A Fine-Grained Analysis of User-Generated Content to Support Decision Making" no âmbito do Programa Erasmus de mobilidade de docentes para missões de ensino. Foi coordenador do curso de Sistemas e Tecnologias da Informação, pesquisador no Instituto de Investigação Científica e Tecnológica da Universidade Atlântica e Professor Auxiliar na mesma universidade até janeiro de 2013. Foi docente nos cursos de Mestrado em Gestão, e em Gestão de Tecnologias e Sistemas de Informação. Em 2013, participou do programa intensivo de verão intitulado "Advanced Topics of Managing Technology-Driven Projects" na Bentley University, em Massachusetts, nos Estados Unidos. Em 2014 realizou um curso de curta duração intitulado "Doing (and Succeeding with) Grounded Theory in Information" na Tel Aviv University, em Israel. Entre 2017 e 2019 foi coordenador na PUCRS do projeto INCOBRA - Increasing International Science, Technology and Innovation Cooperation Between Brazil and the European Union, financiado pelo programa Horizon 2020. Atualmente é Professor Adjunto do Programa de Pós-Graduação em Administração - PPGAd na Escola de Negócios da PUCRS, onde atua na linha de Estratégia, Organizaçõe e Sociedade. É líder do grupo de pesquisa Managing Projects and Information Technology - MProTech - http://mprotech.wikidot.com. Também tem publicado artigos nas áreas de Sistemas de Informação e Gestão da Informação e do Conhecimento. É membro da Association for Information Systems (AIS). É membro do conselho editorial do Iberoamerican Journal of Project Management e revisor de artigos para revistas e eventos científicos, incluindo: Academy of Management Meeting - AMM, European Conference on Information Systems - ECIS, Americas Conference on Information Systems - AMCIS e International Research Workshop on Information Technology Project Management - IRWITPM. Possui mais de 130 comunicações científicas publicadas e tem colaborado com mais de 80 autores, o que gerou mais de 1600 citações aos seus trabalhos. O impacto de suas publicações pode ser medido pelo seu índice h=21 (Google Scholar) e h=10 (Scopus). Outras informações estão em seu site pessoal - http://mchaves.wikidot.com

References

Abhari, K., Pesavento, M., & Williams, D. (2023). Supporting participatory innovation during the COVID-19 pandemic: A comparative study of enterprise social media use. Information Technology & People, 36(5), 2030–2062. https://doi.org/10.1108/ITP-01-2021-0041

Adamovic, M. (2018). An employee-focused human resource management perspective for the management of global virtual teams. The International Journal of Human Resource Management, 29(14), 2159–2187. https://doi.org/10.1080/09585192.2017.1323227

Andrés, M. R., Broncano, S. G., & Monsalve, J. N. M. (2015). Could innovative teams provide the necessary flexibility to compete in the current context? Cuadernos de Gestión, 15(1), 145–164. Institute of Applied Business Economics. https://doi.org/10.5295/cdg.130446mr

Ayoub, H. F., Abdallah, A. B., & Suifan, T. S. (2017). The effect of supply chain integration on technical innovation in Jordan: The mediating role of knowledge management. Benchmarking: An International Journal, 24(3), 594–616.

Bardin, L. (1977). L’analyse de contenu (Vol. 69).

Batarseh, F. S., Daspit, J. J., & Usher, J. M. (2018). The collaboration capability of global virtual teams: Relationships with functional diversity, absorptive capacity, and innovation. International Journal of Management Science and Engineering Management, 13(1), 1–10. https://doi.org/10.1080/17509653.2016.1275865

Batarseh, F. S., Usher, J. M., & Daspit, J. J. (2017a). Absorptive capacity in virtual teams: Examining the influence on diversity and innovation. Journal of Knowledge Management, 21(6), 1342–1361. https://doi.org/10.1108/JKM-06-2016-0221

Batarseh, F. S., Usher, J. M., & Daspit, J. J. (2017b). Collaboration capability in virtual teams: Examining the influence on diversity and innovation. International Journal of Innovation Management, 21(4). https://doi.org/10.1142/S1363919617500347

Bosch-Sijtsema, P. M., & Haapamäki, J. (2014). Perceived enablers of 3D virtual environments for virtual team learning and innovation. Computers in Human Behavior, 37, 395–401. https://doi.org/10.1016/j.chb.2014.04.035

Boyraz, M. (2019). Faultlines as the “Earth’s Crust”: The Role of Team Identification, Communication Climate, and Subjective Perceptions of Subgroups for Global Team Satisfaction and Innovation, Management Communication Quarterly, 33(4), 581–615. https://doi.org/10.1177/0893318919860799

Buisine, S., & Guegan, J. (2019). Creativity in virtual teams: Bridging the gap between professional wisdom and scientific insights; [Kūrybiškumas virtualiosiose komandose: Atotrūkio įveikimas tarp profesinės išminties ir mokslinių įžvalgų] Creativity Studies, 12(2), 198-210. https://doi.org/10.3846/cs.2019.576

Chamakiotis, P., Boukis, A., Panteli, N., & Papadopoulos, T. (2020). The role of temporal coordination for the fuzzy front-end of innovation in virtual teams. International Journal of Information Management, 50, 182–190. https://doi.org/10.1016/j.ijinfomgt.2019.04.015

Cui, G., Wang, F., & Zhang, Y. (2022). Buffer or boost? The role of openness to experience and knowledge sharing in the relationship between team cognitive diversity and members’ innovative work behavior. Current Psychology, 42, 25233–25245. https://doi.org/10.1007/s12144-022-03633-7

Derven, M. (2016). Four drivers to enhance global virtual teams. Industrial and Commercial Training, 48(1), 1–8. https://doi.org/10.1108/ICT-08-2015-0056

Doghri, S. B. S., Horchani, S. C., & Mouelhi, M. (2021). The E-Leadership linking inter-organisational collaboration and ambidextrous innovation. International Journal of Innovation Management, 25(4). https://doi.org/10.1142/S1363919621500432

Dossick, C., Osburn, L., & Neff, G. (2019). Innovation through practice: The messy work of making technology useful for architecture, engineering and construction teams. Engineering, Construction and Architectural Management. https://doi.org/10.1108/ECAM-12-2017-0272

Du, J., Zhu, S., & Li, W. H. (2022). Innovation through internationalization: A systematic review and research agenda. Asia Pacific Journal of Management, 1–35.

Eisenberg, J., Post, C., & DiTomaso, N. (2019). Team Dispersion and Performance: The Role of Team Communication and Transformational Leadership. Small Group Research, 50(3), 348–380. https://doi.org/10.1177/1046496419827376

Elfsberg, J. V., Johansson, C., Frank, M., Larsson, A., Larsson, T., & Leifer, L. (2021). How coviD-19 enabled a global student design team to achieve breakthrough innovation. Proceedings of the Design Society, 1, 1705–1714. https://doi.org/10.1017/pds.2021.432

FACMED. (2023). Journal of Law and Sustainable Development. https://ojs.journalsdg.org/jlss

Fagerholm, F., Sanchez Guinea, A., Borenstein, J., & Munch, J. (2014). Onboarding in open source projects. IEEE Software, 31(6), 54-61. https://doi.org/10.1109/MS.2014.107

Fernandez, D. B., & Jawadi, N. (2015). Virtual R&D project teams: From E-leadership to performance. Journal of Applied Business Research, 31(5), 1693. https://doi.org/10.19030/jabr.v31i5.9384

Freitas, A. R. R., Napimoga, M., & Donalisio, M. R. (2020). Análise da gravidade da pandemia de Covid-19. Epidemiologia e Serviços de Saúde, 29(2). https://doi.org/10.5123/S1679-49742020000200008

Grözinger, N., Irlenbusch, B., Laske, K., & Schröder, M. (2020). Innovation and communication media in virtual teams – An experimental study. Journal of Economic Behavior & Organization, 180, 201–218). https://doi.org/10.1016/j.jebo.2020.09.009

Hanebuth, A. (2015). Success factors of virtual research teams—Does distance still matter? Management Revue, 26(2) 161-179. https://doi.org/10.5771/0935-9915-2015-2-161

Harzing, A.-W., & van der Wal, R. (2008). A Google Scholar H-Index for journals: A better metric to measure journal impact in economics & business. Proceedings of the Academy of Management Annual Meeting, 1–25.

Henderson, L. S., Stackman, R. W., & Lindekilde, R. (2016). The centrality of communication norm alignment, role clarity, and trust in global project teams. International Journal of Project Management, 34(8), 1717–1730). https://doi.org/10.1016/j.ijproman.2016.09.012

Hossain, M. (2018). Motivations, challenges, and opportunities of successful solvers on an innovation intermediary platform. Technological Forecasting and Social Change, 128, 67–73). https://doi.org/10.1016/j.techfore.2017.10.018

Hossain, M., Piazza, M., & Mazzola, E. (2022). Team-Based Innovation Contests for Crowdsourcing: An Exploratory Study on Ideaconnection Platform. International Journal of Innovation Management, 26(7). https://doi.org/10.1142/S1363919622500499

Hosseini, M. R., Chileshe, N., Zuo, J., & Baroudi, B. (2015). Adopting global virtual engineering teams in AEC Projects: A qualitative meta-analysis of innovation diffusion studies. Construction Innovation, 15(2), 151–179. https://doi.org/10.1108/CI-12-2013-0058

Hung, S.-W., Cheng, M.-J., Hou, C.-E., & Chen, N.-R. (2021). Inclusion in global virtual teams: Exploring non-spatial proximity and knowledge sharing on innovation. Journal of Business Research, 128, 599–610. https://doi.org/10.1016/j.jbusres.2020.11.022

Iddris, F., Mensah, P. O., Asiedu, R., & Mensah, H. K. (2023). Student innovation capability in virtual team projects: Lessons learnt from COVID-19 pandemic era. International Journal of Innovation Science, 15(1), 113–134. https://doi.org/10.1108/IJIS-08-2021-0149

IIBA. (2017). International Institute of Business Analysis: A Guide to the Business Analysis Body of Knowledge 4.0 (BABOK® 4.0 Guide) (4o ed). IIBA.

IPMA. (2006). ICB-IPMA competence baseline (Third version). International Project Management Association.

Jones, G., Chirino Chace, B., & Wright, J. (2020). Impact of diversity on innovation. International Journal of Innovation Science, 12(3), 323–343. https://doi.org/10.1108/IJIS-04-2020-0042

Kapur, R. (2022). Classification of Innovations in Various Fields. International Journal of Information, Business and Management, 14(4), 118–125.

Keller, G. (2022). Statistics for Management and Economics (12o ed). Cengage Learning.

Kerzner, H. (2021). Project Management: A Systems Approach to Planning, Scheduling, and Controlling (13o ed). Wiley.

Kitchenham, B. (2004). Procedures for performing systematic reviews. Keele University Technical Report TR/SE-0401, 33(2004), 1–26.

Kitchenham, B., & Brereton, P. (2013). A systematic review of systematic review process research in software engineering. Information and software technology, 55(12), 2049–2075.

Kitchenham, B., Brereton, O. P., Budgen, D., Turner, M., Bailey, J., & Linkman, S. (2009). Systematic literature reviews in software engineering–a systematic literature review. Information and Software Technology, 51(1), 7–15.

Koppman, S., & Gupta, A. (2014). Navigating the mutual knowledge problem: A comparative case study of distributed work. Information Technology & People, 27(1), 83–105. https://doi.org/10.1108/ITP-12-2012-0153

Kotler, P., Kartajaya, H., & Setiawan, I. (2021). Marketing 5.0: Technology for Humanity. Wiley.

Marconi, M. A., & Lakatos, E. M. (2017). Metodologia científica (7o ed). Atlas.

Martins, G. de A., & Theóphilo, C. R. (2016). Metodologia da Investigação Científica Para Ciências Sociais Aplicadas (3o ed). Atlas.

Microsoft. (2021). Microsoft Teams. Microsoft Teams. https://www.microsoft.com/pt-br/microsoft-teams/group-chat-software

Monzani, L., Ripoll, P., Peiró, J. M., & Van Dick, R. (2014). Loafing in the digital age: The role of computer mediated communication in the relation between perceived loafing and group affective outcomes. Computers in Human Behavior, 33, 279–285. https://doi.org/10.1016/j.chb.2014.01.013

Noor, A. K., & Aras, R. (2015). Potential of multimodal and multiuser interaction with virtual holography. Advances in Engineering Software, 81(C), 1–6. https://doi.org/10.1016/j.advengsoft.2014.10.004

OCDE. (1997). Organisation for Economic Co-operation and Development: National Innovation Systems. Organisation for Economic Co-operation and Development. https://www.oecd.org/science/inno/2101733.pdf

Olaisen, J., & Revang, O. (2017). Working smarter and greener: Collaborative knowledge sharing in virtual global project teams. International Journal of Information Management, 37(1), 1441–1448. https://doi.org/10.1016/j.ijinfomgt.2016.10.002

OSLO. (2021). Organisation for Economic Co-operation and Development Manual—The Measurement of Scientific and Technological Activities Proposed Guidelines for Collecting and Interpreting Technological and Innovation Data. European Commission. https://www.oecd.org/science/inno/2367614.pdf

Painter, G., Posey, P., Austrom, D., Tenkasi, R., Barrett, B., & Merck, B. (2016). Sociotechnical systems design: Coordination of virtual teamwork in innovation. Team Performance Management, 22(7–8), 354–369. https://doi.org/10.1108/TPM-12-2015-0060

Péréa, C., & von Zedtwitz, M. (2018). Organic vs. Mechanistic coordination in distributed New Product Development (NPD) teams. Journal of Engineering and Technology Management, 49, 4–21. https://doi.org/10.1016/j.jengtecman.2018.04.005

Phillips, F. Y., & Oh, D.-S. (2016). Technology assessment and the social and human impact of innovation. Bulletin of the Atomic Scientists, 72(6), 402–411. https://doi.org/10.1080/00963402.2016.1240484

PMI. (2017). Project Management Body of Knowledge Guide. Four Campus Boulevard.

PMI. (2021). A Guide to the Project Management Body of Knowledge—PMBoK Guide (7o ed). Project Management Institute.

Popa, S., Soto-Acosta, P., & Loukis, E. (2016). Analyzing the complementarity of web infrastructure and eInnovation for business value generation. Program: electronic library and information systems, 50(1), 118–134). https://doi.org/10.1108/PROG-09-2015-0065

Reiter-Palmon, R., Kramer, W., Allen, J. A., Murugavel, V. R., & Leone, S. A. (2021). Creativity in Virtual Teams: A Review and agenda for Future Research. Creativity. Theories – Research – Applications, 8(1), 165–188). https://doi.org/10.2478/ctra-2021-0011

Ren, R., Yan, B., & Jian, L. (2020). Show me your expertise before teaming up: Sharing online profiles predicts success in open innovation. Internet Research, 30(3), 845–868. https://doi.org/10.1108/INTR-01-2019-0024

Sagar, S. K., Arif, M., Oladinrin, O. T., & Rana, M. Q. (2022). Challenges negating virtual construction project team performance in the Middle East. Built Environment Project and Asset Management, 12(4), 613–629. https://doi.org/10.1108/BEPAM-08-2021-0104

Sarker, S., Xiao, X., & Beaulieu, T. (2013). Guest editorial: Qualitative studies in information systems: A critical review and some guiding principles. MIS quarterly, 37(4), iii–xviii.

ScienceDirect. (2023a). Computers in Human Behavior. Homepage. https://www.sciencedirect.com/ journal/computers-in-human-behavior

ScienceDirect. (2023b). Social Sciences & Humanities Open. Homepage. https://www.sciencedirect. com/journal/social-sciences-and-humanities-open

Scimago. (2023). International Journal of Innovation Management. Homepage. https://www.scimagojr.com/journalsearch.php?q=11700154321&tip=sid&clean=0

Sénquiz-Díaz, C., & Ortiz-Soto, M. (2019). A multifold perspective of knowledge sharing and virtual teams: The development of an IMOI model. Journal of Technology Management & Innovation, 14(2), 88–96). https://doi.org/10.4067/s0718-27242019000200088

Shirish, A., Srivastava, S. C., & Boughzala, I. (2023). Contextualizing Team Adaptation for Fostering Creative Outcomes in Multicultural Virtual Teams: A Mixed Methods Approach. Journal of the Association for Information Systems, 24(3), 700-744. https://doi.org/10.17705/1jais.00811

Skippari, M., Laukkanen, M., & Salo, J. (2017). Cognitive barriers to collaborative innovation generation in supply chain relationships. Industrial Marketing Management, 62, 108–117.

Steffen Neto, F., & Glória Júnior, I. (2021). Os Impactos da Pandemia do COVID 19 nos Projetos de TI em uma Empresa do Terceiro Setor. Journal of Technology & Information (JTnI), 1(1).

Subrahmanyam, S. (2023). Navigating Global Leadership Strategies For E-Enabling Technology Deployment. Journal of Law and Sustainable Development, 11(6), 1–19.

Sullivan, M., Jones, W., Little, M., Pritting, S., Sisak, C., Traub, A., & Zajkowski, M. (2013). IDS Project: community and innovation. In Mergers and Alliances: The Wider View (pp. 281-312). Emerald Group Publishing Limited. https://doi.org/10.1108/S0065-2830(2013)0000036013

Swart, K., Bond-Barnard, T., & Chugh, R. (2022). Challenges and critical success factors of digital communication, collaboration and knowledge sharing in project management virtual teams: A review. International Journal of Information Systems and Project Management, 10(4), 84–103.

Taylor and Francis. (2023). Creativity Studies. Homepage. https://www.tandfonline.com/journals/tlim22

Walsham, G. (2006). Doing interpretive research. European journal of information systems, 15(3), 320–330.

Wei, L. H., Thurasamy, R., & Popa, S. (2018). Managing virtual teams for open innovation in Global Business Services industry. Management Decision, 56(3), 570–590. https://doi.org/10.1108/MD-08-2017-0766

Weiland, K. J., & Knizhnik, J. R. L. (2022). Design thinking, lean startup, and high-technology marketing for human-centered systems engineering. Systems Engineering, 25(3), 207–223. https://doi.org/10.1002/sys.21612

Xia, H., Li, J., Weng, J., Zhang, Z. (Justin), & Gao, Y. (2020). Collaborative knowledge sharing in global distributed teams: Antecedents of innovation performance. Journal of Knowledge Management, 25(10), 2523–2539. https://doi.org/10.1108/JKM-10-2020-0763

Yu, R., Gu, N., Lee, G., & Khan, A. (2022). A systematic review of architectural design collaboration in immersive virtual environments. Designs, 6(5), 93.

Zhang, A. (2022). The application of virtual teams in the improvement of enterprise management capability from the perspective of knowledge transfer. Plos one, 17(3), e0264367. https://doi.org/10.1371/journal.pone.0264367