Incerteza Imprevisível em Projetos Inovadores: Criando Sentido com a Gestão de Projetos

Rosária de Fátima Segger Macri Russo; Roberto Sbragia

doi:10.5585/gep.v5i2.204

Authors

Rosária de Fátima Segger Macri Russo Faculdade de Economia e Administração da Univesidade de São Paulo - FEA /USP, São Paulo
Roberto Sbragia Faculdade de Economia e Administração da Univesidade de São Paulo - FEA /USP, São Paulo

DOI:

https://doi.org/10.5585/gep.v5i2.204

Keywords:

criação de sentido, incerteza imprevisível, gestão de projetos inovadores

Abstract

The more innovative a project is, the greater the probability of occurrence of unforeseeable uncertainty (unknown unknowns). This kind of uncertainty would be realized through the identification of early signs of a change, however for the recognition of these signs is necessary to sensemaking. Thus, this study aims to understand how project management makes sense of unforeseeable uncertainties in innovative projects and which practices are more efficient. A field survey was conducted which chose 16 projects and 35 unforeseen events as representative of unforeseeable uncertainties. Data analysis was initially qualitative grounded in-depth interview; in addition, a statistical analysis was made through non-parametric tests. The results pointed out that learning process (experimentation and improvisation) was more used in unforeseen events, risk management is not enought to identify unforeseeable uncertainty, and practices as collect information, collective sensemaking are more efficient. The results of this analysis suggest incorporating the diagnosis of unforeseeable to focus in information search about gaps in knowledge and socialize the knowledge of all team members and stakeholders.

Author Biographies

Rosária de Fátima Segger Macri Russo, Faculdade de Economia e Administração da Univesidade de São Paulo - FEA /USP, São Paulo

Doutoranda em Administração pela FEA/USP, Mestre pela FEA/USP em Administração, MBA em Administração de Projetos, pela FIA, tecnóloga em Processamento de Dados pela FATEC, é também certificada PMP pelo Project Management Institute (PMI).

Roberto Sbragia, Faculdade de Economia e Administração da Univesidade de São Paulo - FEA /USP, São Paulo

Doutor em Administração pela Universidade de São Paulo – USP Professor do Departamento de Administração da Faculdade de Economia e Administração da Universidade de São Paulo - FEA/USP

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