Benefits and Limitations of the Balanced Scorecard Method when Evaluating Organizational Results in Education, Development & Training

Alexandre Laval Silva, Gardênia da Silva Abbad


This is an exploratory study, aiming to examine the adequacy of the Balanced Scorecard (BSC) method, insofar as to evaluate the activities of Education, Training and Development (ETD). This article is structured as follows: after reviewing the background body of literature on the theme; we present the BSC methodology; its main benefits and limitations; a background literature review on ETD evaluation; and then, we address a case study on the BSC implementation within an organization. In conclusion, the main benefit of using the BSC is the possibility of obtaining a strategic alignment between training and organizational goals. On the other hand, BSC’s main limitation is the lack of scientific literature to back up the cause-and-effect relationship between ETD actions and the BSC’s perspectives. Finally, we present an agenda to tackle future research.


Training and development; Evaluation, Balanced Scorecard.



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Iberoamerican Journal of Strategic Management (IJSM)
Revista Ibero-Americana de Estratégia (RIAE)
e-ISSN: 2176-0756

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