Fifteen years of the National Health Agency (ANS): strategic axis analysis of the institutional articulation and improvement from the experts’ perspective

Authors

  • Fernando Filardi Professor e Pesquisador do IBMEC/Rio
  • Angilberto Sabino Freitas Professor e Pesquisador Universidade do Grande Rio (Unigranrio) / Mestrado e Doutorado em Administração
  • Helio Arthur Irigaray Professor e Pesquisador Fundação Getulio Vargas / Escola Brasileira de Administração Pública e de Empresas
  • Luciene Capra Analista de Tecnologia da Informação Agência Nacional de Saúde Suplementar (ANS)

DOI:

https://doi.org/10.5585/ijsm.v15i4.2459

Keywords:

ANS, Eixos Estratégicos, Regulação do Setor de Saúde, Estratégia na Gestão Pública

Abstract

This article analyzes the extent to which the National Health Agency - ANS has achieved the strategic goals established in its creation with a focus on improvement and institutional articulation. The methodology was qualitative built using the Delphi technique, we analyzed and evaluated the perception of 12 experts about relationships with stakeholders, information transparency and regulatory capacity improvement. The results show that the ANS has benefited society with greater operators control, service quality, standardization of minimum coverage and maximum price increases. However, it also revealed that ANS lacks: i) flexibility to analyze and judge complaints and fine health plans, ii) efficiency in processes, iii) balance of stakeholders’ interests and, iv) improved communication with society to achieve a more objective and transparent regulation.

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Author Biographies

Fernando Filardi, Professor e Pesquisador do IBMEC/Rio

Pós-doutorado em Administração Universidade de São Paulo (USP);Doutor em Administração pela Universidade de São Paulo (USP);Mestre em Administração Pública pela Fundação Getulio Vargas (FGV/EBAPE).

Angilberto Sabino Freitas, Professor e Pesquisador Universidade do Grande Rio (Unigranrio) / Mestrado e Doutorado em Administração

Doutor em Administração PUC/Rio

Helio Arthur Irigaray, Professor e Pesquisador Fundação Getulio Vargas / Escola Brasileira de Administração Pública e de Empresas

Doutor em Administração FGV/EAESP

Luciene Capra, Analista de Tecnologia da Informação Agência Nacional de Saúde Suplementar (ANS)

Mestre em Administração / Universidade do Grande Rio (Unigranrio)

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Published

01.12.2016

How to Cite

Filardi, F., Freitas, A. S., Irigaray, H. A., & Capra, L. (2016). Fifteen years of the National Health Agency (ANS): strategic axis analysis of the institutional articulation and improvement from the experts’ perspective. Revista Ibero-Americana De Estratégia, 15(4), 105–117. https://doi.org/10.5585/ijsm.v15i4.2459

Issue

Vol. 15 No. 4 (2016): October/December

Section

Technical Articles

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