Comunicação informal e o sucesso de projetos de desenvolvimento software: um estudo de caso no setor bancário brasileiro

Leandro Zocaratto Rezende; Edmir Parada Vasques Prado; Alexandre Grotta

doi:10.5585/gep.v12i3.19393

Authors

Leandro Zocaratto Rezende Universidade de São Paulo - SP https://orcid.org/0000-0002-5543-9155
Edmir Parada Vasques Prado Universidade de São Paulo - SP https://orcid.org/0000-0002-3505-6122
Alexandre Grotta Universidade de São Paulo - SP https://orcid.org/0000-0003-2549-138X

DOI:

https://doi.org/10.5585/gep.v12i3.19393

Keywords:

Communication management, Project success, Software development

Abstract

Technology project management is challenging. Although communication is one of the most important factors for project success, there are few studies in the literature that relate informal communication (IC) with success in projects. This research aims to analyze the influence of IC on the short and medium term success of software development projects in a Brazilian banking institution. To achieve this goal, we made a bibliographic review on the theme of communication and project success. The research has a qualitative approach and used a case study strategy. Twelve software development professionals were interviewed in the first half of 2019. The survey found an association between CI with project efficiency and contribution to the project team. No association was found between CI and contribution to the client. In addition, CI made more contributions in projects with waterfall approach than in agile projects.

Author Biographies

Leandro Zocaratto Rezende, Universidade de São Paulo - SP

Possui graduação em Sistemas de Informação pela Universidade de São Paulo (2010), MBA em Finanças pela Fundação Getúlio Vargas (2015) e Pós-Graduação em Sistemas de Informação pela Universidade de São Paulo (2019). Atualmente é engenheiro de sistemas sênior no Itaú Unibanco.

Edmir Parada Vasques Prado, Universidade de São Paulo - SP

Graduado em Engenharia Mecânica pela Universidade de São Paulo, possui mestrado e doutorado na área de Métodos Quantitativos e Informática pela FEA/USP. Atuo como docente, pesquisador e consultor, e sou professor do curso de graduação e do Programa de Pós-Graduação em Sistemas de Informação da EACH/USP.

Alexandre Grotta, Universidade de São Paulo - SP

Pesquisador e Professor do Instituto Federal de São Paulo (IFSP), campus Hortolândia. Doutorando (2019-) e Mestre (2018) em Ciências pelo Programa de Pós-Graduação em Sistemas de Informação (PPgSI) da Universidade de São Paulo (USP). Bacharel em Ciência da Computação (1999) pela Univ. Federal de Uberlândia.

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