Methods for Capture of Lessons Learned: Towards Improvement Continues in Project Management
DOI:
https://doi.org/10.5585/gep.v5i1.250Keywords:
Lições Aprendidas, Gestão de Projetos, Aprendizagem em Projetos, Aprendizado Sistemático.Abstract
In a competitive market which is in constant evolution, the effective information management and the knowledge transfer are strategic aspects to the organizations. In order to improve their project management processes, companies have adopted methodologies and frameworks as alternatives to maximize the success index in their projects. As an extension of project management, the process of capture and analysis of lessons learned is an efficient and effective method to manage information and to enable the knowledge transfer, improving their process, reducing costs and aggregating value. Each executed project provides a valuable knowledge base to be used as a competitive differential. This theorical paper presents a review and analysis in the mainly methods of lessons learned capture proposed in the last decades. The analysis was performed on the basis of common criteria. The results include a set of recommendations to promote the systematic learning in projects and the success implementation of lessons learned management.
References
Anbari, F.T. (1985). A systems approach to project evaluation. Project Management Journal 16(3), 21–26.
Anbari, F. T., Carayannis, E. G., & Voetsch, R. J. (2008). Post-project reviews as a key project management competence. Technovation, 28(10), 633-643.
Baaz, A., Holmberg, L., Nilsson, A., Olsson, H. H., & Sandberg, A. B. (2010). Appreciating Lessons Learned. Software, IEEE, 27(4), 72-79.
Busby, J.S. (1999). An assessment of post-project reviews. Project Management Journal, 30 (3), 23–29.
Carrillo, P.M. and Anumba, C.J. (2002). Knowledge management in the AEC sector: an exploration of the mergers and acquisition context. Knowledge and Process Management, 9(3), 149-161.
CCS-MIT (2014). Center for Coordination Science at MIT Sloan. Avaiable at http://ccs.mit.edu/lh/intro.html. Last visit 04/22/2014.
Center, U. A. C. A. (1993). A leader’s guide to after-action reviews (Training Circular 25-20). Fort Leavenworth, KS.
Cheah, Y., Khoh, S. B., & Ooi, G. B. (2011). An ontological approach for Program Management Lessons Learned: Case study at Motorola Penang Design Centre. In Industrial Engineering and Engineering Management (IEEM), IEEE International Conference on, 1612-1616.
Cleveland, S. (2012). Using Microblogging for Lessons Learned in Information Systems Projects. In International Research Workshop on IT Project Management (pp. 122–128).
Collier, B., DeMarco, T., & Fearey, P., (1996). A defined process for project postmort em review. IEEE Software Journal, 65–71.
Faas, R. C. (1977). Decision making in project review: processes, participation, and performance in Michigan multi county comprehensive health planning. Agric Econ Rep Dep Agric Econ Mich State Univ.
Ferenhof, H. A., Forcellini, F. A., & Varvakis, G. (2013). Lições Aprendidas: Agregando Valor ao Gerenciamento de Projetos. Revista Gestão e Projetos, 4(3), 197-209.
Gassler, G., Hug, T., & Glahn, C. (2004). Integrated Micro Learning – An outline of the basic method and first results. Interactive Computer Aided Learning, 4.
Gulliver, F. R. (1987). Post-project appraisals pay. Harvard Business Review, 65(2), 128.
Hobday, M. (2000). The project-based organisation: An ideal form for managing complex products or systems?. Research Policy, 29(7-8), 871–893.
Hsu, C.-L., & Lin, J. C.-C. (2008). Acceptance of blog usage: The roles of technology acceptance, social influence and knowledge sharing motivation. Information & Management, 45(1), 65–74.
Jugdev, K. (2012). Learning from Lessons Learned: Project Management Research Program. American Journal of Economics and Business Administration, 4(1), 13–22.
Kotnour, T., & Vergopia, C. (2005). Learning-Based Project Reviews: Observations and Lessons Learned from the Kennedy Space Center. Engineering Management Journal, 17(4).
Lave, J. & Wenger, E. (1991). Situated Learning: Legitimate Peripheral Participation. Cambridge: Cambridge University Press. ISBN 0-521-42374-0.
Levitt, R. E. (2011). Towards project management 2.0. Engineering Project Organization Journal, 1(3), 197-210.
Loo, R. (2002). Journaling: A learning tool for project management training and team-building. Project Management Journal, 33(4), 61–66.
Nonaka, I., Toyama, R., & Konno, N. (2000). SECI, Ba and Leadership: a Unified Model of Dynamic Knowledge Creation. Long Range Planning, 33(1), 5-34.
Parker, K., & Chao, J. (2007). Wiki as a Teaching Tool. Interdisciplinary Journal of E-Learning and Learning Objects (IJELLO), 3(1), 57–72.
Probst, G., & Borzillo, S. (2008). Why communities of practice succeed and why they fail. European Management Journal, 26(5), 335-347.
Roth, G., & Kleiner, A. (1998). Developing organizational memory through learning histories. Organizational Dynamics, 27(2), 43-60.
Schindler, M., & Eppler, M. J. (2003). Harvesting project knowledge: a review of project learning methods and success factors. International Journal of Project Management, 21(3), 219–228.
Schneider, K. (2000). LIDs: a light-weight approach to experience elicitation and reuse. In Product Focused Software Process Improvement (pp. 407-424). Springer Berlin Heidelberg.
Senge, P. M. (1991). The fifth discipline, the art and practice of the learning organization. Doubleday, NY, First Edition, pp: 412.
Sense, A. J. (2004). An architecture for learning in projects? Journal of Workplace Learning, 16(3), 123-145.
Sense, A. J. (2007). Cultivating learning within projects. Palgrave Macmillan, London, pp: 220.
Sense, A. J. (2008). Conceptions of learning and managing the flow of knowledge in the project-based environment. International Journal of Managing Projects in Business, 1(1), 33-48.
Skeen, D. R. (1977). User involvement with EDP systems development. In Proceedings of the fifteenth annual SIGCPR conference (pp. 62-71). ACM.
Snyder, W. M., & Briggs, X. de S. (2004). Communities of practice: A new tool for government managers. Collaboration: Using networks and partnerships, 171-272.
Suresh S. (2006). Knowledge management in small and medium enterprises in the United Kingdom construction industry, PhD thesis, Glasgow Caledonian University, Scotland, UK.
Sutherland, J. V. & Schwaber, K. (1995). Business object design and implementation: OOPSLA '95 workshop proceedings. The University of Michigan. p. 118. ISBN 3-540-76096-2.
Swan, J., Scarbrough, H., & Newell, S. (2010). Why don’t (or do) organizations learn from projects? Management Learning, 41(3), 325–344.Weber, R., Aha, D. W., & Becerra-Fernandez, I. (2001). Intelligent lessons learned systems. Expert Systems with Applications, 20(1), 17–34.
Von Zedtwitz, M. (2002). Organizational learning through post–project reviews in R&D. R&D Management, 32(3), 255-268.
Wenger, E., McDermott, R., & Snyder, W. M. (2002). Cultivating Communities of Practice: A Guide to Managing Knowledge (Boston: Harvard Business School Press).
Williams, T. (2008). How do organizations learn lessons from projects - And do they? Engineering Management, IEEE Transactions on, 55(2), 248–266.
Willke, H. (1998). Systemisches Wissensmanagement. Stuttgart: Lucius & Lucius Verlagsgesellschaft.
Downloads
Published
How to Cite
Issue
Section
License
Autores que publicam nesta revista concordam com os seguintes termos:
O(s) autor(es) autoriza(m) a publicação do texto na da revista;
O(s) autor(es) garantem que a contribuição é original e inédita e que não está em processo de avaliação em outra(s) revista(s);
A revista não se responsabiliza pelas opiniões, idéias e conceitos emitidos nos textos, por serem de inteira responsabilidade de seu(s) autor(es);
É reservado aos editores o direito de proceder a ajustes textuais e de adequação às normas da publicação.
Autores mantém os direitos autorais e concedem à revista o direito de primeira publicação, com o trabalho simultaneamente licenciado sob a Creative Commons Atribuição - Não comercial - Compartilhar igual 4.0 Internacional que permite o compartilhamento do trabalho com reconhecimento da autoria e publicação inicial nesta revista.
Autores têm autorização para assumir contratos adicionais separadamente, para distribuição não-exclusiva da versão do trabalho publicada nesta revista (ex.: publicar em repositório institucional ou como capítulo de livro), com reconhecimento de autoria e publicação inicial nesta revista.
Autores têm permissão e são estimulados a publicar e distribuir seu trabalho online (ex.: em repositórios institucionais ou na sua página pessoal) a qualquer ponto antes ou durante o processo editorial, já que isso pode gerar alterações produtivas, bem como aumentar o impacto e a citação do trabalho publicado (Veja O Efeito do Acesso Livre) em http://opcit.eprints.org/oacitation-biblio.html
