A transformação digital no TJSP:  Um relato técnico sobre a implementação do sistema de automação da justiça (SAJ)

Juliana de Camargo Fiorini; Cristina Lourenço Ubeda

doi:10.5585/2025.27556

Authors

Juliana de Camargo Fiorini Federal University of São Carlos https://orcid.org/0009-0001-2885-7036
Cristina Lourenço Ubeda Federal University of São Carlos https://orcid.org/0000-0001-6460-9462

DOI:

https://doi.org/10.5585/2025.27556

Keywords:

Digital transformation, public sector, electronic judicial process

Abstract

This technical report aims to present an analysis model for digital transformation in the 4th Civil Court of the Bauru District of the Court of Justice of the State of São Paulo (TJSP). Given the challenge to be overcome by the end of 2015 of transforming the entire São Paulo judiciary system into a digital system by implementing electronic processes in the 331 Courts of the State, the new processes to be distributed must be digital due to the use of the justice automation system (SAJ). The topic is increasingly important, as studies show that in public organizations, digital transformation has led to the redesign and restructuring of work configurations, procedures and structures so that new technologies can be institutionalized. This study contributes by: (i) expanding empirical research on system implementation in public services; (ii) exploring how this transformation occurred in one court of the Court of Justice of the State of São Paulo; and (iii) proposing the replicability of the analysis model for digital transformation in public and private organizations, with the potential to expand the study to other TJSP courts.

Downloads

Author Biographies

Juliana de Camargo Fiorini, Federal University of São Carlos

Graduated in Law Course from the Toledo de Ensino Institution (ITE), Bauru - SP, Brazil. Holds a Master's degree in Administration and Society (PPGAdS - UFSCar) and works as a judicial technical clerk at the Court of Justice of the State of São Paulo (TJSP).

Cristina Lourenço Ubeda, Federal University of São Carlos

Associate Professor at the Department of Administration, UFSCar - Sorocaba Campus, since 2010. Post-doctorate held at the Faculty of Administration and Business Management at the Universitat Politècnica de València (UPV) - Spain; Master and Doctorate in Production Engineering from the School of Engineering of São Carlos (EESC-USP) and a degree in Public Administration from the São Paulo State University Júlio de Mesquita Filho (FCL-UNESP). Works in Strategic People Management in the Undergraduate Course in Administration and in the Postgraduate Program in Administration and Society (PPGAdS) at UFSCar, researching mainly the following topics: development of individual skills, labor relations and careers, digital transformation, and people management practices. Leader of the Competencies and Learning theme of the Human Resources Management and Labor Relations Division of ANPAD for the Triennium 2022-2024.

References

Alvarenga, A., Matos, F., Godina, R., & Matias, J. C. O. (2020). Digital transformation and knowledge management in the public sector. Sustainability, 12(14), 5824. https://doi.org/10.3390/su12145824

Arnoud, A. N. D. (2014). De uma análise sobre o processo judicial eletrônico e o PJe. Jus.com.br. Recuperado de: https://jus.com.br/artigos/34772/de-uma-analise-sobre-o-processo-judicial-eletronico-e-o-pje.

Brunetti, F., TQM-12, 2019-0309. et al. (2020). Digital transformation challenges: Strategies emerging from a multi-stakeholder approach. The TQM Journal, 32(4), 697-724. https://doi.org/10.1108/TQM-12-2019-0309

Da Silva Brognoli, T., & Ferenhof, H. A. (2020). Transformação digital no governo brasileiro: Desafios, ações e perspectivas. Navus: Revista de Gestão e Tecnologia, 10(1), 1-11. http://dx.doi.org/10.22279/navus.2020.v10.p01-11.989

Faria, C. A., Hupffer, H. M., & Berwig, J. A. (2022). Inteligência artificial na advocacia: Principais impactos e desafios. Revista dos Tribunais, 1045, 205-225. https://www.researchgate.net/publication/387756338_A_INTELIGENCIA_ARTIFICIAL_NA_ADVOCACIA_PRINCIPAIS_IMPACTOS_E_DESAFIOS.

Fonseca, F. F., Cunha, D. M., Vieira, E. O., & Modena, C. M. (2018). Implicações de novas tecnologias na atividade e qualificação dos servidores: Processo judicial eletrônico e a justiça do trabalho. Revista Brasileira de Saúde Ocupacional, 43, e4. https://doi.org/10.1590/2317-6369000022616

Lakatos, E. M., & Marconi, M. (2022). Metodologia científica (8ª ed.). Atlas.

Leal, S. C., & Rodrigues, R. M. (2018). Transformação digital no setor público – Como e por que fazer. In Anais do Congresso de Transformação Digital. Recuperado de: http://bibliotecadigital.fgv.br/ocs/index.php/ctd/ctd2018/paper/viewFile/6970/1965

Monteiro, L. F. (2021). Desafios para a transformação digital no setor público brasileiro. Revista do TCU, (145), 4-8. https://revista.tcu.gov.br/ojs/index.php/RTCU/article/view/1662/1810

Mountasser, T., & Abdellatif, M. (2023). Digital transformation in public administration: A systematic literature review. International Journal of Professional Business Review, 8(10), e02372. https://doi.org/10.26668/businessreview/2023.v8i10.2372

Osborne, S. P., Cucciniello, M., Nasi, G., Zhu, G., et al. (2022). Digital transformation, artificial intelligence and effective public services: Challenges and opportunities. GPPG, 2, 377-380. https://doi.org/10.1007/s43508-022-00058-7

Popa Tache, C. E., & Săraru, C. S. (2024). Evaluating today’s multi-dependencies in digital transformation, corporate governance and public international law triad. Cogent Social Sciences, 10(1). https://doi.org/10.1080/23311886.2024.2370945

Schallmo, D., Williams, C. A., & Boardman, L. (2017). Digital transformation of business models: Best practice, enablers, and roadmap. International Journal of Innovation Management, 21(8), 1740014. https://doi.org/10.1142/S136391961740014X

Schedler, K., Guenduez, A. A., & Frischknecht, R. (2019). How smart can government be? Exploring barriers to the adoption of smart government. Public Management Review, 21(1), 3-20. https://doi.org/10.1080/14719037.2018.1438493

Tangi, L., Janssen, M., Benedetti, M., & Noci, G. (2021). Digital government transformation: A structural equation modelling analysis of driving and impeding factors. International Journal of Information Management, 60, 102356. https://doi.org/10.1016/j.ijinfomgt.2021.102356

Teixeira, J. A., & Rêgo, M. C. B. (2017). Inovação no sistema judiciário com a adoção do processo judicial eletrônico em um Tribunal de Justiça Brasileiro. Revista Ciências Administrativas, 23(3), 369-384. https://doi.org/10.5020/2318-0722.23.3.369-384

Tribunal de Justiça do Estado de São Paulo (TJSP). (2015). Implantômetro. TJSP. Recuperado de: https://www.tjsp.jus.br/CemPorCentoDigital/CemPorCentoDigital/Implantometro

Tribunal de Justiça do Estado de São Paulo (TJSP). (2023). Cem por cento digital. TJSP. Recuperado de: https://www.tjsp.jus.br/CemPorCentoDigital

Veile, J. W., Kiel, D., Müller, J. M., & Voigt, K. I. (2019). Lessons learned from Industry 4.0 implementation in the German manufacturing industry. Journal of Manufacturing Technology Management, 30(8), 977-997. https://doi.org/10.1108/JMTM-08-2018-0270

Yu, A. S. O., Nardy, A., Hirano, H. I., Oliveira, J. F. A. D., Ribeiro, N. D. V., & Grando, N. (2024). Tomada de decisão nas organizações: o que muda com a Inteligência Artificial?. Estudos Avançados, 38(111), 327-348. https://doi.org/10.1590/s0103-4014.202438111.017