Processed People-Centered Transformation and Absorbed by Organizational Culture - A Case Study

Abstract

Every change involves a change of the current situation to the future vision in which people are asked to implement a new way of a defined operation, introduce new technologies, change their attitudes and acquire new skills in order to enhance and improve their performance, adapt to the new reality, and cause changes in the current management model. In this context, this article has the objective to present a case where the transformation processes caused a change in people and organizational culture, with concrete results of time and cost reductions, and quality improvement. The company, object of study, reached a new level of management, control, communication and integration, which was absorbed and maintained its evolution. The research was conducted on the qualitative approach through interviews with 62 employees from 11 areas. The technical report concludes that, in addition to implement the transformation process, organizations need to develop environments that encourage learning and cooperation among its individuals, so that transformation initiatives are, in fact, continuous and absorbed by the organizational culture.