Management of Stakeholder Expectations: A Study of the Perception of Project Management Professionals

Abstract

This report aims to analyze how the stakeholders expectations are managed in projects in the perception of experts in the field. Therefore, a q descriptive research was held through field research method. The survey was conducted with professionals affiliated to PMI-MG, experienced in project management, through a self-administered questionnaire, which results were analyzed from a descriptive statistical point of view and also concerning the answers content. The results revealed the "quality" as the main expectation of stakeholders and the "economic" factor as the most influential in expectations on projects. In the perception of respondents, stakeholders are classified with a higher level of concern in the expectations and with a engagement level as "supporters", being aware of the goals and project work, supporting the approved changes. The survey also points out that the main easy and difficult factors about managing stakeholders in projects are concentrated in the activities and in human resources processes and communication.