Logística reversa e os provedores de serviço logístico: análise e contextualização através de mapeamento de rede
DOI:
https://doi.org/10.5585/iptec.v11i1.24618Palavras-chave:
Provedores de Serviço Logístico, Logística Reversa, Cadeia de SuprimentosResumo
A percepção da importância dos Provedores de Serviços Logísticos (PSL) na operação de Logística Reversa (LR) tem aumentado devido ao incremento do fluxo de produtos retornados para as indústrias e, principalmente, das vendas advindas do comércio eletrônico. Desta forma, é intenção deste estudo apresentar e analisar a rede PSL que atua com LR no Brasil. Através de uma pesquisa exploratória e descritiva, combinada com a metodologia de análise de rede, o estudo revela como é constituída a rede de PSL que atuam com LR no Brasil. A visão estabelecida pela análise fornece aos gestores de empresa a relação existente entre os PSL e os segmentos de negócios que operam com processos reversos. Isto permite entender como articular operações otimizando a rede de negócio nesta área. Este estudo é um dos primeiros no Brasil a fazer este mapeamento, oferecendo à academia e às empresas o conhecimento a respeito da rede de LR.
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