The impact of IT governance and management on the performance of brazilian public-sector organizations

Claudia Marcia Vasconcelos e Mello Dias, Jorge Ferreira da Silva, Augusto Cesar Arenaro e Mello Dias

Abstract


Objective of the study: Evaluate, according to the Resource-based View (RBV) perspective, the impact IT governance and management have on the finalistic performance of Brazilian public-sector organizations in terms of the provision of high-quality processes and products.

Methodology: Application of multivariate analysis techniques and a two-step cluster analysis (hierarchical method and K-means) in the iGov2017 Survey database which includes 482 organizations and is made available by the Federal Court of Accounts (TCU).

Relevance: The research contributes to reducing the lack of academic publications that analyze the integration of the concepts of strategy, value creation, and governance and IT management within the scope of the Brazilian public sector.

Main results: The data showed that 47.7% of the organizations presented incipient levels of IT governance and management. In contrast, 19% of the organizations analyzed presented satisfactory results in terms of performance and IT governance maturity. Evidence indicates that there is a positive correlation between governance quality, IT governance and management, and the finalistic performance of organizations.

Theoretical contributions: Results suggest, in accordance with the RBV perspective, that a multifaceted, harmonic, and complex orchestration that ensures consistent alignment of strategic decision making, IT strategies, risk management, and IT governance and management has a direct effect on the performance of Brazilian organizations.

Management contributions: Learning more about the profile of the organizations in every cluster selected for analysis could be useful for public managers in adopting measures that enhance the quality of public service provision for the benefit of all Brazilian citizens with reasonable risks and costs.


Keywords


IT value; IT governance; Public sector; Business-IT strategic alignment; Resource-Based View.

References


Argenti, P. A. (2017). Strategic Communication in the C-Suite. International Journal of Business Communication, 54(2), 146-160.

Bannister, F. (2001). Dismantling the silos: extracting new value from IT investments in public administration. Information Systems Journal, 11(1), 65-84.

Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99-120.

Bharadwaj, A., El Sawy, O. A., Pavlou, P. A., & Venkatraman, N. (2013). Digital business strategy: Toward a next generation of insights. MIS Quarterly, 37(2), 471-482.

Bharadwaj, S., Bharadwaj, A., & Bendoly, E. (2007). The performance effects of complementarities between information systems, marketing, manufacturing, and supply chain processes. Information Systems Research, 18(4), 437-453.

Brynjolfsson, E. (1993). The productivity paradox of information technology. Communications of the ACM, 36(12), 67-77.

Carneiro, J., Da Silva, J. F., & Da Rocha, A. (2011). Strategic profiles of brazilian exporters and performance implications. Journal of Business Research, 64(3), 250-257.

Caudle, S. L., Gorr, W. L., & Newcomer, K. E. (1991). Key information-systems management issues for the public-sector. MIS Quarterly, 15(2), 171-188.

CGU. Painel Gastos de TI. (2017). Brasília. Recuperado em 30 ago. 2018 de: .

Coltman, T., Tallon, P., Sharma, R., & Queiroz, M. (2015). Strategic IT alignment: Twenty-five years on. Journal of Information Technology, 30(2), pp. 91-100.

Dawson, G. S., Denford, J. S., & Desouza, K. C. (2016). Governing innovation in us state government: An ecosystem perspective. Journal of Strategic Information Systems, 25(4), 299-318.

De Haes, S., & Van Grembergen, W. (2009). An exploratory study into IT governance implementations and its impact on business/IT alignment. Information Systems Management, 26 (2), 123-137.

Decreto nº 8.638, de 15 de janeiro de 2016. (2016). Institui a Política de Governança Digital. Diário Oficial da República Federativa do Brasil, Brasília, 18 jan. Recuperado em 14 set. 2018 de: .

Decreto nº 8.936, de 19 de dezembro de 2016. (2016). Institui a Plataforma de Cidadania Digital. Diário Oficial da República Federativa do Brasil, Brasília, 20 dez. Recuperado em 14 set. 2018 de: .

Gerow, J. E., Thatcher, J. B., & Grover, V. (2015). Six types of IT-business strategic alignment: an investigation of the constructs and their measurement. European Journal of Information Systems, 24 (5), 465-491.

Hair, J. F., Anderson, R. E., Tatham, R. L., & William, C. (2010). Multivariate Data Analysis. In (7th ed.): Pearson. New Jersey.

Hansen, A. M., Kraemmergaard, P., & Mathiassen, L. (2011). Rapid adaptation in digital transformation: a participatory process for engaging is and business leaders. MIS Quarterly Executive, 10(4), 175-185.

Henderson, J. C., & Venkatraman, N. (1993). Strategic alignment - leveraging information technology for transforming organizations. IBM Systems Journal, 32(1), 4-16.

ISACA - Information Systems Audit and Control Association. (2012). Cobit-5: A business framework for the governance and management of enterprise IT. Information Systems Audit and Control Association. Rolling Meadows. IL.

Kearns, G. S., & Lederer, A. L. (2003). A resource-based view of strategic it alignment: how knowledge sharing creates competitive advantage. Decision Sciences, 34(1), 1-30.

Klier, J., Klier, M., & Muschter, S. (2017). How to manage IS requirements in complex public sector structures: toward an action design research approach. Requirements Engineering, London, 22(4), 419-432.

Lei nº 13.460, de 26 de junho de 2017. (2017). Dispõe sobre participação, proteção e defesa dos direitos do usuário dos serviços públicos. Diário Oficial da República Federativa do Brasil, Brasília, 27 jun. Recuperado em 14 set. 2018 de: .

Liang, T. P., You, J. J., & Liu, C. C. (2010). A resource-based perspective on information technology and firm performance: a meta analysis. Industrial Management and Data Systems, 110(8-9), 1138-1158.

Mata, F. J., Fuerst, W. L., & Barney, J. B. (1995). Information technology and sustained competitive advantage: A resource-based analysis. MIS Quarterly, 19(4), 487-505.

Pang, M. S. (2017). Politics and information technology investments in the US Federal government in 2003-2016. Information Systems Research, 28(1), 33-45.

Pang, M. S., Lee, G., & DeLone, W. H. (2014). In public sector organisations: a public-value management perspective. Journal of Information Technology, 29(3), 187-205.

Pang, M. S., Tafti, A., & Krishnan, M. S. (2014). Information technology and administrative efficiency in us state governments: a stochastic frontier approach. MIS Quarterly, 38(4), 1079-1101.

Perry, J. L., & Rainey, H. G. (1988). The public-private distinction in organization theory - a critique and research strategy. Academy of Management Review, 13(2),182-201.

Portaria MPOG n° 68, de 07 de março de 2016. (2016). Aprova a Estratégia de Governança Digital. Diário Oficial da República Federativa do Brasil, Brasília, 09 mar. Recuperado em 30 abr. 2018 de: .

Ray, G., Muhanna, W. A., & Barney, J. B. (2005). Information technology and the performance of the customer service process: A resource-based analysis. MIS Quarterly, 29(4), 625-652.

Tallon, P. P., & Kraemer, K. L. (2007). Fact or fiction? A sensemaking perspective on the reality behind executives' perceptions of IT business value. Journal of Management Information Systems, 24 (1), 13-54.

TCU – Tribunal de Contas da União. (2014). Referencial Básico de Governança 2ª versão. Brasília. Recuperado em 25 abr. 2018 de .

TCU – Tribunal de Contas da União. (2018a). Dados completos Levantamento iGov2017. Recuperado em 30 abr. 2018 de: .

TCU – Tribunal de Contas da União. (2018b). Relatório Técnico Detalhado Levantamento iGov2017. Recuperado em 30 abr. 2018 de: .

Tonelli, A., de Souza Bermejo, P., Aparecida Dos Santos, P., Zuppo, L., & Zambalde, A. (2017). IT governance in the public sector: a conceptual model. Information Systems Frontiers, New York, 19(3), 593-610.

Venkatraman, N., Henderson, J. C., & Oldach, S. (1993). Continuous strategic alignment: exploiting information technology capabilities for competitive success. European Management Journal, 11(2), 139-149.

Weill, P., & Ross, J. (2004). IT Governance: How Top Managers Manage IT Decision Rights for Superior Results. Boston: Harvard Business School Press.

Wernerfelt, B. (1984). A resource-based view of the firm. Strategic Management Journal, 5(2), 171-180.

World Bank. (2018). The International Bank for Reconstruction and Development. About us. Recuperado em 19 set. 2018 de: .

Wu, S. P. J., Straub, D. W., & Liang, T. P. (2015). How information technology governance mechanisms and strategic alignment influence organizational performance: insights from a matched survey of business and it managers. MIS Quarterly, 39(2), 497-518.

Yayla, A. A., & Hu, Q. (2012). The impact of IT-business strategic alignment on firm performance in a developing country setting: exploring moderating roles of environmental uncertainty and strategic orientation. European Journal of Information Systems, 21(4), 373-387.




DOI: https://doi.org/10.5585/riae.v20i1.17117

Refbacks

  • There are currently no refbacks.


Copyright (c) 2021 Iberoamerican Journal of Strategic Management

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Iberoamerican Journal of Strategic Management (IJSM)
Revista Ibero-Americana de Estratégia (RIAE)
e-ISSN: 2176-0756
https://periodicos.uninove.br/index.php?journal=riae

Iberoamerican Journal of Strategic Management (IJSM) © 2021 All rights reserved.

Is this work licensed with a License
Creative Commons Atribuição-NãoComercial-CompartilhaIgual 4.0 Internacional