Deviations between ostensive and performative aspects in organizational routines: a proposal of a review cycle for public administration

Paulo Roberto da Silva, Juliano Danilo Spuldaro, Ana Marcia Debiasi Duarte


Objective of the study: To propose a revision cycle for organizational routines in public administration organization based on the analysis of deviations between the ostensive and performative aspects of the contracts management and supervision routine of the Instituto Federal Catarinense.

Methodology/approach: Qualitative, descriptive, single case study research, with data from documentary research and interviews.

Originality/Relevance: The research helps to appropriate the topic of organizational routines to public administration by analyzing deviations between agents' behavior and the rules that govern them. Additionally, a revision cycle of these deviations is proposed.

Main results: Deviations arising from the outdatedness or inadequacy of what is foreseen in the ostensive aspect were identified. Moreover, agents tend to base performativity on something other than what is foreseen in documents and instructions since their habits, competencies, and skills force them to inertia in how they act.

Social/management contributions: The proposition of an organizational routine review cycle for public administration that curbs unwanted variations in routine execution. 


Organizational routines; Public administration; Ostensive and performative aspects


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