Vol. 13 No. 4 (2014): October/December



Published: 02.12.2014

Editorial Comment

  • The Title, Summary and Key Words of Articles

    Fernando Antonio Ribeiro Serra, Manuel Aníbal Silva Portugal Vasconcelos Ferreira
    01-07
    DOI: https://doi.org/10.5585/ijsm.v13i4.2179

Perspectives

  • Service Research Methodology: From Case Study Research to Case Theory

    Evert Gummesson
    08-17
    DOI: https://doi.org/10.5585/ijsm.v13i4.2180

Articles

  • Using the balanced scorecard as a measurement tool for comparing models of excellence in management

    Jackson André da Silva, Ana Clara Pastor Tejedor, Jesús Pastor Tejedor
    18-32
    DOI: https://doi.org/10.5585/ijsm.v13i4.2013

  • Performance indicators as a strategic alignment tool – the experience of SENAC Paraná

    Solan Arantes Valente
    33-43
    DOI: https://doi.org/10.5585/ijsm.v13i4.2109

  • Evaluation model of organizational performance for small and medium enterprises

    Carlos Augusto Passos, Renata Giovinazzo Spers
    44-58
    DOI: https://doi.org/10.5585/ijsm.v13i4.2093

  • Proposition and test of the one scale of the environmental dynamism, complexity and munificence

    Carlos Eduardo Carvalho, Carlos Ricardo Rossetto
    59-73
    DOI: https://doi.org/10.5585/ijsm.v13i4.2097

  • Intrinsic and extrinsic factors of expatriation strategy - a proposed framework for foreign subsidiaries

    Márcia Zabdiele Moreira, Mário Henrique Ogasavara, Elano Ferreira Arruda
    74-90
    DOI: https://doi.org/10.5585/ijsm.v13i4.2118

  • The dimensions of international entrepreneurship: a proposition of a framework

    Yákara Vasconcelos Pereira Leite, Walter Fernando Araújo de Moraes
    91-106
    DOI: https://doi.org/10.5585/ijsm.v13i4.2054

  • Entrepreneurs Self-Perception of Planning Skills: Evidences from Brazilian Entrepreneurs

    Vânia Maria Jorge Nassif, Marcos Hashimoto, Derly Jardim Amaral
    107-121
    DOI: https://doi.org/10.5585/ijsm.v13i4.2060

  • Analysis of particle production in the municipalities of Angra dos Reis, Campos and Petropolis in Rio de Janeiro

    Sebastião Lourenço dos Santos João, Gustavo Lopes Olivares
    122-135
    DOI: https://doi.org/10.5585/ijsm.v13i4.2057

Book Review

  • Essence of decision: explaining the cuban missile crisis

    Christian Falaster
    136-137
    DOI: https://doi.org/10.5585/ijsm.v13i4.2181