Lateral thinking and resilience as a nursing administration facilitator

Resumen

Nursing  administration,  as  an  integrated  part of  the  complex  health  area  system,  needs  to confront and to  respond  to the  challenges that are imposed by  the  quality  and  excellence  imperatives  from service assistance organizations in order  to  satisfy  the  users’  expectations  and values.  From  this  evidence  on,  it  is  originated the need of reviewing old paradigms and adopting new  ways  of think  and act that  permit,  by inclusion  and  participation,  the  development of a creative team (through new ideas, innovations, adaptations and implementations) aiming at  trouble  solutions  and  services  optimization. In this article, it is intended to demonstrate the lateral  thinking  and  resilience  contributions  as important instruments to be used in the facilita-tion process of nursing administration.