Procedimento de priorização de indicadores para projetos Kaizen baseado em método multicritério

Marcos Rogério Rodrigues, Remo Augusto Padovezi Filleti, Maria Célia de Oliveira, André Luís Helleno

Resumo


O método Kaizen tem como objetivo principal a redução dos custos operacionais por meio da melhoria contínua. Apesar da importância do uso dessa técnica, os resultados obtidos a partir da implantação de projeto Kaizen podem ser limitados, caso não haja um alinhamento entre seus objetivos e as diretivas da empresa. Para superar essa possível adversidade, o presente estudo propõe um procedimento para classificar projetos Kaizen por meio da priorização de seus indicadores, a partir do método multicritério Analytic Hierarchy Process (“Processo Analítico Hierárquico”, em português). Uma vez definido e estruturado o procedimento, ele foi aplicado por meio de um estudo de caso em uma empresa do ramo de máquinas e equipamentos da região de Campinas. Durante a realização do estudo de caso, três líderes de produção foram entrevistados para que avaliassem cinco projeto Kaizen diferentes em relação a quatro indicadores globais da empresa: Pessoal, Qualidade, Velocidade e Financeiro. A partir das avaliações individuais de cada líder para cada projeto, lançou-se mão de um método agregativo (i.e., média geométrica) para unificar os resultados de cada projeto e, assim, classificá-los de acordo com a aderência de cada um deles aos indicadores globais estudados.


Palavras-chave


Kaizen; Análise de Decisão Multicritério; AHP; KPI

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Referências


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DOI: https://doi.org/10.5585/exactaep.2022.21661

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