Improvements in the construction fiscalization process in a federal higher education institution based on BPM

Abstract

In order to manage the huge number of resources and investments that go into public works, public agencies possess a complex system of laws, regulations and standards. Therefore, public engineering and architecture professionals must be familiarized with the normative framework that deals with managerial aspects of those ventures. For that, we dispose of management models such as Business Process Management (BPM), which has been widely utilized to obtain improvements in those processes. In this context, this work seeks to find ways to improve the construction inspection process of a public higher education institution, by implementing BPM.  This research utilized a qualitative approach and was characterized as action research. It was led by an adaptation of the BPM life cycle, elaborated by ABPMP (2019), and developed in three stages: mapping of the current state as is; analysis and identification of potential flaws and disruptions; process improvement and redesign to be. At the end of those stages, we obtained the process diagram ready for implementation. With it, we looked to identify problems that were disturbing the process, compromising its quality. It looked to mitigate and prevent issues found in the analysis stage. The results also found that process mapping provided a holistic vision of it through its diagrams, marking where the flow begins and ends, and which points needed to be improved. Thus, we conclude that it was possible to add value to the process of construction inspection with the utilization of BPM concepts.