The Contribution of In-House Risk Management to Organization Planning in the Field of Health

Abstract

Planning is an important aspect of the management process and it contributes to the development of an organization. This statement is also validated in the health sector, since managers of organizations in this segment have given more and more importance to planning. However, few studies have sought to explore the way in which risk management can influence the planning of health organizations. Seeking to fill this gap, this article aims to verify if the planning of healthcare organizations has taken into account the risk management. Thus, a qualitative research was conducted through a structured questionnaire and a semi-structured interview at a clinic and in a laboratory network in the city of Pelotas. After assessing the information gathered, it was discovered that the organizations surveyed concern themselves about the risks inherent to its business, wherein the use of tools and the mapping of risks have been considered in the planning process. Upon examining the information ,we identified four propositions: (1) risk control contributes to customer satisfaction; (2) planning of healthcare organizations does take into account the risk management; (3) the more auditors, the greater the concern about the risks; and (4) over time, the risk management process becomes more complex within the organization.