Dynamic capabilities and complementarity in complex IT projects in Brazil: Dataprev's experience

Valter Moreno; Rodrigo Ferreira; Fernando Filardi

doi:10.5585/riae.v19i3.14288

Autores

Valter Moreno Universidade do Estado do Rio de Janeiro (UERJ) Ibmec Business School https://orcid.org/0000-0002-1782-2401
Rodrigo Ferreira Universidade do Estado do Rio de Janeiro (UERJ) Ibmec Business School https://orcid.org/0000-0002-1766-0094
Fernando Filardi Ibmec Business School https://orcid.org/0000-0002-9333-0871

DOI:

https://doi.org/10.5585/riae.v19i3.14288

Palavras-chave:

Visão Baseada em Recursos (VBR), Complementaridade, Capacidades dinâmicas, Investimentos em tecnologia da informação, Enterprise Resource Planning (ERP).

Resumo

Objetivo do estudo: Grandes projetos de TI são reconhecidamente complexos, caros e arriscados e nem sempre produzem os resultados de negócios desejados. Neste estudo, a Visão Baseada em Recursos e a teoria das capacidades dinâmicas são utilizadas para elucidar a dinâmica que permite a uma empresa extrair valor continuamente de um investimento em um grande sistema corporativo.

Metodologia / abordagem: Para tanto, desenvolveu-se um estudo de caso sobre a implantação e pós-implantação de um sistema ERP pela Dataprev, uma grande empresa pública brasileira.

Originalidade / Relevância: O estudo fornece evidências empíricas da interação entre recursos e capacidades organizacionais e de TI complementares, e capacidades dinâmicas em um grande projeto de implementação de ERP e em eventos subsequentes, em uma empresa pública brasileira. Ainda há escassez de pesquisas sobre essas três questões, especialmente no contexto das economias emergentes.

Principais resultados: A análise dos dados qualitativos primários e

secundários coletados mostrou que, ao longo do tempo, as capacidades dinâmicas da empresa contribuíram para melhorar a complementaridade dos recursos e capacidades organizacionais e de TI. Isso permitiu à Dataprev desenvolver novos recursos e capacidades sinérgicas e, assim, melhorar seu desempenho e competitividade continuamente.

Contribuições teórico-metodológicas: O estudo descreve esses recursos e capacidades, bem como a dinâmica das suas interações, e discute as suas implicações teóricas e práticas.

Downloads

Não há dados estatísticos.

Biografia do Autor

Valter Moreno, Universidade do Estado do Rio de Janeiro (UERJ) Ibmec Business School

Master in Business at Ibmec Business School

Rodrigo Ferreira, Universidade do Estado do Rio de Janeiro (UERJ) Ibmec Business School

Coordenador, Professor e Pesquisador

Programa de Mestrado em Administração do IBMEC

Fernando Filardi, Ibmec Business School

Professor at Ibmec Business School

Referências

ABES (2019). Brazilian Software Market: Scenario and Trends. Available at: http://central.abessoftware.com.br/Content/UploadedFiles/Arquivos/Dados%202011/ABES-EstudoMercadoBrasileirodeSoftware2019.pdf.

Anderson, M. C., Banker, R. D., & Ravindran, S. (2006). Value implications of investments in information technology. Management Science, 52(9), 1359–1376.

Arvidsson, V., Holmström, J., & Lyytinen, K. (2014). Information systems use as strategy practice: A multi-dimensional view of strategic information system implementation and use. The Journal of Strategic Information Systems, 23(1), 45–61.

Augier, M., & Teece, D. J. (2009). Dynamic Capabilities and the Role of Managers in Business Strategy and Economic Performance. Organization Science, 20, 410-421.

Barney, J. B. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120.

Barney, J. B. (2001). Resource-based theories of competitive advantage: A ten-year retrospective on the Resource-Based View. Journal of Management, 27(6), 643-650.

Chadwick, C., & Dabu, A. (2009). Human Resources, Human Resource Management, and the Competitive Advantage of Firms: Toward a More Comprehensive Model of Causal Linkages. Organization Science, 20(1), 253-272.

Chang, H.-H., & Chou, H.-W. (2011). Drivers and effects of enterprise resource planning post-implementation learning. Behaviour & Information Technology, 30(2), 251–259.

Eisenhardt, K. M., & Martin, J. A. (2000). Dynamic Capabilities: What Are They? Strategic Management Journal, 21(10/11), 1105-1121.

Friese, S. (2014). Qualitative Data Analysis with ATLAS.ti (2nd ed.). Thousand Oaks, CA: Sage Publications.

Huesch, M. D. (2013). Are there always synergies between productive resources and resource deploymentimplementation capabilities? Strategic Management Journal, 34(11), 1288–1313.

Karimi, J., Somers, T. M., & Bhattacherjee, A. (2007). The Role of Information Systems Resources in ERP Capability Building and Business Process Outcomes. Journal of Management Information Systems, 24(2), 221–260.

Kohlbacher, F. (2006). The Use of Qualitative Content Analysis in Case Study Research. Forum Qualitative Sozialforschung / Forum: Qualitative Social Research, 7(1). Retrieved from http://www.qualitative-research.net/index.php/fqs/article/view/75/153.

Kouki, R., Poulin, D., & Pellerin, R. (2010). The Impact of Contextual Factors on ERP Assimilation: Exploratory Findings from a Developed and a Developing Country. Journal of Global Information Technology Management, 13(1), 28–55.

Kurtz, D. J., Santos, J. L., & Steil, A. V. (2013). Knowledge absorption capacity and

Dynamic Capabilities in the Context Turbulent environments: a literature review. IV meeting of information management.

Mata, F. J., Fuerst, W. L., e Barney, J. B. (1995). Information technology and sustained competitive advantage: a resource-based analysis. MIS Quarterly, 19, 487-505.

Mayring, P. (2000). Qualitative Content Analysis. Forum Qualitative Sozialforschung / Forum: Qualitative Social Research, 1(2). Retrieved from http://www.qualitative-research.net/index.php/fqs/article/view/1089/2385.

Melville, N., Kraemer, K., & Gurbaxani, V. (2004). Review: Information Technology And Organizational Performance: An Integrative Model Of IT Business Value. MIS Quarterly, 28(2), 283–322.

Nevo, S., & Wade, M. R. (2010). The Formation and Value of IT-enabled Resources: Antecedents and Consequences of Synergistic Relationships. MIS Quarterly, 34(1), 163–183.

Pappa, D., & Stergioulas, L. K. (2008). The emerging role of corporate information systems: An example from the area of business process-oriented learning. Int. Journal of Business Science and Applied Management, 3(2). Available at: http://www.business-and-management.org/paper.php?id=29.

Pavlou, P. A., & El Sawy, O. A. (2011). Understanding the Elusive Black Box of Dynamic Capabilities. Decision Sciences, 42(1), 239–273.

Penrose, E. (1959). The theory of the growth of the firm. Oxford: Basil Blackwell.

Portugal Vasconcelos Ferreira, M. A. S., Reis, N. R., Ribeiro Serra, F. A., & Kramer Costa, B. (2014). Understanding the Footprint of the RBV in International Business Studies: the Last Twenty Years of Research. Brazilian Business Review, 11(4), 53–83.

Schryen, G. (2013). Revisiting IS business value research: what we already know, what we still need to know, and how we can get there. European Journal of Information Systems, 22, 139–169.

Selznick, P. (1957). Leadership and administration. (Harper & Row, Ed.). New York.

Staehr, L. (2010). Understanding the role of managerial agency in achieving business benefits from ERP systems. Information Systems Journal, 20(3), 213–238.

Stanciu, V., & Tinca, A. (2013). ERP solutions between success and failure. Accounting and Management Information Systems, 12(4), 626.

Teece, D. J. (2007). Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance. Strategic Management Journal, 28(13), 1319–1350.

Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic Capabilities and Strategic Management. Strategic Management Journal, 18(7), 509–533.

Wade, M., & Hulland, J. (2004). The Resource-Based View and Information Systems Research: Review, Extension, And Suggestions For Future Research. MIS Quarterly, 28(1), 107–142.

Wernerfelt, B. (1984). A Resource-Based View of the firm. Strategic Management Journal, 5, 171–180.

Winter, S. G. (2003). Understanding Dynamic Capabilities. Strategic Management Journal, 24, 991–995.